# Exascale > 100% Full Fibre Broadband > Generated by All in One SEO Pro v5.0.3, this is an llms-full.txt file, used by LLMs to index the site. ## Posts ### [Blog](https://www.exascale.co.uk/blog/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [A dedicated contact for Exascale peering](https://www.exascale.co.uk/company-news/a-dedicated-contact-for-exascale-peering/) **Published:** October 20, 2026 **Author:** Thomas Bibb **Content:** You may start seeing a new name in emails from our peering team. We’re introducing Alex Morgan as the correspondence name for Exascale’s dedicated peering and interconnection coordination. It gives our network partners a regular point of contact for new requests, session turn-ups and routing queries. As Exascale grows, we’re carrying traffic for more downstream networks alongside our own business and residential customers. We want to make sure the connections supporting those services continue to get the attention they need. That means finding suitable networks to peer with, extending existing arrangements where useful and following agreed changes through to completion. ## Following things through There can be quite a bit of coordination between agreeing to peer and having everything working on both sides. Addresses, prefix limits and authentication settings need to be confirmed. Sessions need to be configured and checked. Once they’re up, we also need to make sure we’re exchanging the routes we expect. Alex will help keep track of that work and give other networks a consistent contact throughout the process. We’re also reviewing existing peering. Where traffic continues to use transit despite a direct connection being available, we want to understand why. Sometimes that comes down to routing policy, filtering or the locations involved. Adding another session isn’t always the answer. ## Making use of all our connections Where we have more than one connection to a peering LAN, we want the agreed sessions to cover each of them. For example, if Exascale has two connections at an exchange, we ask peers to configure IPv4 and IPv6 sessions to both. We’ll do the same for each of their agreed connections. This applies across all our peering LANs. It helps us avoid arrangements where one connection is working while another is still waiting to be configured. ## Happy to discuss peering We’re always happy to hear from networks interested in peering with Exascale, extending an existing arrangement or looking into a routing issue together. You can reach the team at <peering@exascale.co.uk>. Our current exchange addresses and peering details are on [PeeringDB](https://as61049.peeringdb.com/). **Categories:** Company News, Network & Infrastructure **Tags:** internet exchange, peering, peering and interconnection, priviate network interconnect --- ### [What are Optical Wavelengths and their benefits in comparison to MPLS Ethernet Wireline?](https://www.exascale.co.uk/latest/what-are-optical-wavelengths-and-their-benefits-in-comparison-to-mpls-ethernet-wireline/) **Published:** March 2, 2025 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/opticalwaves-1-2-1.png?resize=1024%2C1024&quality=45&ssl=1)As our appetite for digital services continues to grow exponentially, the demand for faster, more reliable network connections shows no sign of slowing down. Among the technologies powering our digital infrastructure, optical wavelengths stand out as a fundamental building block offering exceptional performance. Let’s dive into what optical wavelengths actually are, their key benefits for latency and frame size capabilities, and how they stack up against alternatives like MPLS. **Table of Contents** 1. [What Is an Optical Wavelength?](#Optical-wavelength) 2. [Key Benefits of Optical Wavelengths](#Key-Benefits) - [Ultra-Low Latency](#Ultra-low) - [Jumbo Frames and High MTU Support](#Jumbo) - [Massive Bandwidth Scalability](#Scalability) 3. [The Unprotected Nature of Wavelengths](#Unprotected-Nature) 4. [Wavelengths vs. Layer 2 MPLS (Ethernet Wireline)](#Wavelengths) - [Advantages of Wavelengths over MPLS](#Wavelengths-Advantages) - [Advantages of MPLS over Wavelengths](#MPLS-Advantages) 5. [When to Choose Wavelengths](#Choose) 6. [References](#References) ## What Is an Optical Wavelength? An optical wavelength (or simply a “wavelength” in telecoms parlance) is essentially a dedicated channel of light within a fibre optic cable that carries data. Using Dense Wavelength Division Multiplexing (DWDM) technology, multiple wavelengths—each operating at different frequencies—can travel simultaneously through a single fibre strand, with each wavelength carrying its own independent data stream. I like to think of an optical fibre as a motorway and wavelengths as dedicated lanes. Each lane can carry traffic at extremely high speeds without interference from other lanes. This creates a direct, point-to-point connection between locations with enormous bandwidth capacity. ## Key Benefits of Optical Wavelengths ### Ultra-Low Latency One of the biggest advantages of optical wavelengths is their remarkably low latency. Since data travels at the speed of light through dedicated channels with minimal processing overhead, wavelength services can achieve latency as low as 5 microseconds per kilometre. This near-instantaneous transmission makes wavelengths perfect for: - High-frequency trading platforms where nanoseconds make all the difference - Real-time applications like telemedicine - Interactive cloud services - Time-sensitive industrial automation ### Jumbo Frames and High MTU Support Standard Ethernet frames are limited to 1,500 bytes. However, optical wavelengths support jumbo frames—Ethernet frames with sizes exceeding the standard limit—often allowing packets up to 9,000 bytes or more. This higher Maximum Transmission Unit (MTU) capability brings several advantages: - Reduced overhead: Fewer frames means less processing time and header overhead - Improved throughput: Networks can achieve higher effective throughput - Enhanced efficiency: Better performance for large data transfers like backups or database operations ### Massive Bandwidth Scalability Modern optical wavelength technology provides enormous bandwidth, with individual wavelengths commonly offering 100Gbps, 400Gbps, and even pushing toward terabit capacities. This scalability makes wavelengths brilliant for: - Data centre interconnects - Carrier backbone networks - Cloud connectivity - Large enterprise networks with hefty bandwidth demands ## The Unprotected Nature of Wavelengths Despite their performance benefits, traditional wavelength services come with an important limitation: they’re typically unprotected. Unlike some network services that offer built-in redundancy, a basic wavelength service operates over a single fibre path. If that path is compromised (through fibre cuts, equipment failures, or other issues), the connection is lost. That said, for critical applications requiring high availability, RODAM (Reconfigurable Optical Add-Drop Multiplexer) technology offers a solution. When dual fibre paths exist between locations, RODAM can enable optical switching to redirect traffic almost instantaneously in case of failure, typically within 50ms. This provides protection at the optical layer without introducing the additional latency that upper-layer protection mechanisms might incur. ## Wavelengths vs. Layer 2 MPLS (Ethernet Wireline) To better understand when wavelengths are the right solution, let’s compare them with Layer 2 MPLS services, also known as Ethernet wireline: ### Advantages of Wavelengths over MPLS 1. **Lower Latency**: Wavelengths typically offer significantly lower latency as they provide direct optical paths without the additional processing of MPLS labels. 2. **Higher Bandwidth**: Individual wavelengths can offer higher bandwidth than many MPLS services, with simpler scaling to hundreds of gigabits. 3. **Protocol Transparency**: Wavelengths can carry any protocol, not just Ethernet, making them more flexible for specialised applications. 4. **Deterministic Performance**: With dedicated capacity, wavelengths offer more consistent performance without the potential variability of shared MPLS networks. ### Advantages of MPLS over Wavelengths 1. **Built-in Protection**: MPLS networks typically offer built-in protection and rerouting capabilities without requiring specialised optical switching equipment. 2. **Network Flexibility**: MPLS allows for many-to-many connectivity rather than just point-to-point, making it more suitable for complex network topologies. 3. **Service Integration**: MPLS can integrate multiple services (voice, video, data) with differentiated quality of service on a single platform. 4. **Cost Efficiency for Lower Bandwidths**: For connections requiring less than gigabit speeds, MPLS may offer a more cost-effective solution than dedicated wavelengths. ## When to Choose Wavelengths Optical wavelengths are typically the right choice when: - You absolutely must have minimum latency - You need very high bandwidth (10Gbps+) - You’re connecting major data centres or key infrastructure - You require protocol transparency - You need support for jumbo frames - A direct point-to-point connection does the job ## References 1. Cisco Systems. (2023). “Optical Networking Fundamentals.” Cisco Documentation. \[Available from [Cisco.com](https://www.cisco.com/)\] 2. Kartalopoulos, S. V. (2022). “DWDM: Networks, Devices, and Technology.” IEEE Communications Society, IEEE Press. 3. Thyagarajan, K., & Ghatak, A. (2021). “Fibre Optic Communications: Fundamentals and Applications.” Springer International Publishing. By understanding the unique characteristics of optical wavelengths and comparing them with alternatives like MPLS, network architects can make informed decisions about which technology best suits their specific requirements, balancing performance, protection, and cost considerations. Tags: 1310, alien wave, CWDM, dwdm, DWDM mux, muxponder, optical wavelengths, transponder, wavelength **Categories:** Latest, Network & Infrastructure **Tags:** Internet Routing --- ### [Exascale readies wholesale access to on-net and off-network partners through TM Forum APIs and framework](https://www.exascale.co.uk/press-release/exascale-readies-wholesale-access-to-on-net-and-off-network-partners-through-tm-forum-apis-and-framework/) **Published:** October 8, 2026 **Author:** Thomas Bibb **Excerpt:** Exascale unveils Atlas, advances Nexus and invests in AI-driven network operations to simplify wholesale connectivity and support future growth. **Content:** West Midlands alternative network operator unveils Exascale Atlas, advances its Nexus wholesale platform and invests in AI-driven network operations to improve efficiency, customer experience and support future acquisitions. TELFORD, SHROPSHIRE – 8 October 2026 – Exascale, a growing alternative network operator and wholesale telecommunications provider serving Shropshire, the West Midlands and customers nationally, has announced further investment in its Operational Support Systems (OSS) and Business Support Systems (BSS), with a focus on automation, artificial intelligence and industry-standard interoperability. The investment builds upon Exascale Nexus, the company’s previously announced wholesale connectivity and service orchestration platform, while also marking the first public announcement of Exascale Atlas, its new fibre infrastructure management platform. Nexus is being developed around TM Forum Open APIs and associated frameworks, creating a unified environment through which wholesale partners will be able to access connectivity delivered across Exascale’s own full-fibre infrastructure and its national off-network partners. Atlas will complement Nexus by providing greater visibility and operational control over Exascale’s physical fibre infrastructure, supporting network provisioning, asset management, service assurance and engineering workflows. Together, the platforms form part of Exascale’s strategy to simplify service delivery, reduce operational complexity, improve customer satisfaction and establish a scalable foundation for organic growth and potential future acquisitions. ## The next competitive battleground is data, not just fibre As the UK’s alternative network market matures and operators increasingly consider consolidation, Exascale believes competitive advantage will depend not only on ownership of physical infrastructure but also on how effectively operators use data, automation and technology to deliver services. Thomas Bibb, Chief Executive Officer of Exascale, commented: > We’ve grown from a small ISP into a vertically integrated ISP and alternative network operator, and more recently into a wholesale aggregator. That journey has given us a unique perspective on the opportunities and operational challenges facing our industry. > > As telecommunications operators that have invested heavily in physical fibre infrastructure begin to mature, consolidate or reach the end of their journey through acquisitions and mergers, I think we need to ask ourselves an important question: is simply owning fibre infrastructure still enough to be considered a genuine unique selling point? > > When multiple operators can serve the same property or Unique Property Reference Number (UPRN), fibre ownership alone becomes less of a differentiator. Owning and operating our own network remains important, but we believe the next competitive battleground will be data, automation and the ability to deliver services seamlessly across multiple operators. > > That’s why we’re investing heavily in Exascale Nexus and Exascale Atlas. Nexus will simplify how wholesale customers purchase and manage connectivity across different networks, while Atlas will provide greater control and visibility of our own physical fibre infrastructure. > > Artificial intelligence is also becoming increasingly important to how we operate. We’re heavily leveraging Large Language Models (LLMs), which we’ve trained and adapted to understand our network, operational processes and common service issues. These models are helping us diagnose faults, resolve common problems and proactively identify potential failures across our infrastructure. > > Our ambition goes beyond responding to faults more efficiently. We want our systems to recognise the early warning signs of network degradation, correlate information from multiple sources and automatically raise engineering work orders before an emerging issue becomes service-affecting. > > In some cases, that could mean identifying and resolving a problem before the customer even knows there was one. > > We believe AI can fundamentally change the economics of operating a telecommunications network. Rather than continually increasing headcount to manage growing service volumes, we can use intelligent automation to improve productivity, reduce operating costs and allow our people to concentrate on the more complex issues where their expertise adds the greatest value. > > By combining these capabilities with TM Forum APIs and next-generation OSS/BSS technology, we believe we can scale our business without increasing operational complexity at the same rate. > > This also creates opportunities beyond organic growth. A common platform for integrating networks, managing infrastructure and automating operations could make future acquisitions and consolidation considerably more straightforward. > > Ultimately, we’re building the operational foundations for a larger, more efficient and more automated Exascale Group, and we cannot wait to share more of what we’re developing with the market. > > Thomas Bibb, Chief Executive Officer of Exascale ## Exascale Nexus: Simplifying wholesale connectivity Exascale Nexus is being developed as a unified wholesale service management and orchestration platform, enabling business partners to access connectivity services delivered across multiple network operators through a consistent interface. Using TM Forum Open APIs and associated industry frameworks, Nexus aims to reduce the complexity traditionally associated with integrating different wholesale providers and managing services across multiple networks. The platform is being designed to support the complete service lifecycle, including availability checking, quoting, ordering, provisioning, service assurance and billing. Wholesale partners will benefit from a consistent ordering and management experience, regardless of whether services are delivered across Exascale’s own infrastructure or through an off-network provider. Planned capabilities include automated order orchestration, real-time provisioning updates, integrated fault management, service inventory visibility and partner self-service. By abstracting the operational differences between network providers, Nexus is intended to reduce manual intervention, improve service delivery times and support greater operational efficiency. ## Exascale unveils Atlas: Intelligent fibre infrastructure management For the first time, Exascale has publicly revealed Exascale Atlas, its dedicated platform for managing the company’s physical fibre infrastructure. Atlas is being developed to improve how Exascale provisions, monitors, manages and maintains its network assets, providing engineering teams with greater visibility of infrastructure, associated services and operational performance. The platform will support the management of Exascale’s growing fibre footprint, helping to streamline engineering workflows, improve the accuracy of infrastructure records and simplify network operations. Atlas is also intended to play an important role in Exascale’s wider automation strategy, providing an operational foundation for intelligent diagnostics, proactive maintenance and automated engineering processes. While Nexus focuses on wholesale service delivery and commercial operations, Atlas will provide the infrastructure management capabilities required to support Exascale’s own network. The two platforms are being developed as distinct but complementary components of a wider operational architecture, enabling Exascale to integrate service delivery, network intelligence and infrastructure management more effectively. ## AI-driven network operations and proactive service assurance Artificial intelligence forms an increasingly important part of Exascale’s operational strategy. The company is investing in LLM-based capabilities to support engineering, service delivery and customer support teams with fault diagnosis, troubleshooting, service assurance and network monitoring. By combining network telemetry, service inventory, historical fault information and operational workflows, Exascale aims to develop systems capable of identifying emerging network issues before they become service-affecting. The longer-term objective is to automate elements of fault investigation, corrective action and engineering work-order creation, allowing potential problems to be addressed earlier and reducing the need for manual intervention. Exascale believes this approach could reduce repair times, improve service availability and allow its operational teams to manage increasing service volumes without a proportional increase in administrative overhead. The company sees AI as an opportunity to improve the productivity of its existing workforce, allowing employees to focus on complex technical challenges, customer relationships and higher-value activities. ## Building the foundations for future acquisitions Beyond improving day-to-day operations, Exascale views its investment in Nexus, Atlas and AI-driven automation as an important foundation for its longer-term growth strategy. As the UK alternative network sector continues to mature, Exascale believes opportunities may arise to acquire smaller operators and integrate their infrastructure and customer bases into the Exascale Group. One of the challenges associated with telecommunications acquisitions is the integration of different operational systems, network technologies, supplier relationships and customer management processes. Exascale is developing a common operational architecture intended to accommodate additional networks and operating businesses without requiring each acquisition to retain an entirely separate set of systems. Nexus would provide a consistent commercial and service management environment, while Atlas would support the operational management of physical network infrastructure. Combined with intelligent automation, the platforms could enable Exascale to integrate acquired businesses more efficiently, reduce duplicated operational processes and realise economies of scale. Thomas said: > One of the challenges with acquiring another telecommunications operator is that you’re not simply acquiring customers or fibre assets. You’re often inheriting entirely different operational systems, processes, supplier relationships and data. > > If we can build a platform capable of abstracting much of that complexity, it opens up some interesting opportunities for Exascale. > > We see the potential to acquire and integrate smaller operators, bringing their networks and customers into a common operational environment while retaining the value of the underlying infrastructure. > > This isn’t simply about replacing spreadsheets or making existing processes faster. It’s about building the operational foundations of a much larger business. > > Thomas Bibb, Chief Executive Officer of Exascale ## Investing in sustainable growth Exascale intends to continue investing in its own physical fibre infrastructure while expanding its national wholesale capabilities and the technology used to operate services across multiple networks. The company believes that combining infrastructure ownership with wholesale aggregation, open industry standards and intelligent automation will allow it to deliver a more scalable and efficient service proposition. The development of Nexus and Atlas reflects Exascale’s view that the future success of telecommunications operators will increasingly depend on their ability to use technology, data and automation to deliver services more efficiently. Further details of the platforms, including wholesale partner access, additional capabilities and availability, will be announced as development progresses. **Categories:** Press Release --- ### [Christmas WiFi MythBusters: Holiday Broadband Myths](https://www.exascale.co.uk/latest/christmas-wifi-mythbusters/) **Published:** December 19, 2025 **Author:** Thomas Bibb **Content:** The holidays are here; twinkling lights, festive movies, video calls with family… and of course, WiFi complaints. From blaming the Christmas tree to fearing Santa might steal your bandwidth, there are plenty of myths flying around this time of year. Let’s bust some of the most common Christmas WiFi myths once and for all. ## 🎅 Myth #1: Christmas Lights Kill Your WiFi Signal ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/Untitled8.png?resize=1024%2C537&quality=45&ssl=1)**Busted!** While it sounds believable, standard Christmas lights don’t significantly interfere with WiFi. Most modern lights are well-shielded and operate at frequencies far from your WiFi’s 2.4GHz or 5GHz bands. If your connection slows down in December, it’s far more likely due to extra devices or increased online activity – not the fairy lights. ## 🎄 Myth #2: Your Christmas Tree Blocks WiFi ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/Untitled9.png?resize=1024%2C537&quality=45&ssl=1)**Partially Busted** A real Christmas tree won’t “block” WiFi completely, but dense objects, especially ones full of water, can slightly weaken signals. That said, the impact is minimal. Unless your router is buried behind a 7-foot spruce, the tree isn’t your real problem. ### 📱 Myth #3: Holiday Guests Don’t Affect WiFi ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/Untitled10.png?resize=1024%2C537&quality=45&ssl=1)**Definitely Busted** More guests usually mean more devices: phones, tablets, smart TVs, game consoles, and kids streaming videos all at once. This increased demand can strain your bandwidth, especially if your internet plan or router isn’t designed for multiple users. ### ❄️ Myth #4: Cold Weather Makes WiFi Slower ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/Untitled11.png?resize=1024%2C537&quality=45&ssl=1)**Busted** WiFi doesn’t care if it’s snowing outside. Cold weather doesn’t affect wireless signals inside your home. However, winter storms can impact outdoor cables or infrastructure, which may cause outages; but that’s not your WiFi slowing down because it’s cold. ### 🎁 Myth #5: Upgrading WiFi Can Wait Until After Christmas ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/Untitled12.png?resize=1024%2C537&quality=45&ssl=1)**Busted (and Risky!)** The holidays are peak internet season – video calls, streaming, online shopping, and gaming all spike. Waiting until January to upgrade your router or plan could mean weeks of frustration. A simple upgrade or better router placement now can save your holiday sanity. ## 🎄 Final Thoughts This Christmas, don’t let WiFi myths ruin the festive mood. Most holiday connectivity issues come down to device overload, outdated equipment, or router placement – not tinsel or trees. Bust the myths, make a few smart tweaks, and enjoy a smoother, stress-free Christmas online. When you’re looking for Home [Full Fibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/) on Exascale, CityFibre, Gigaclear or Openreach with zero in-contract price rises look no further than [Exascale Full Fibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/). **Categories:** Broadband & Wi-Fi, Latest **Tags:** Christmas, Christmas Tree, Fibre Broadband, Wi-Fi --- ### [What is Point-to-Point Ethernet? Understanding P2P Ethernet Services](https://www.exascale.co.uk/latest/what-is-point-to-point-ethernet-understanding-p2p-ethernet-services/) **Published:** November 10, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/network-1.png?resize=1024%2C1024&quality=45&ssl=1)Are you wondering “What is point to point Ethernet?” or “Do I need point to point Ethernet?” for your business? In this comprehensive guide, we’ll explore how P2P Ethernet works, its benefits, and why it might be the perfect solution for your connectivity needs. **Table of Contents** 1. [What is P2P Ethernet?](#P2P-Ethernet) 2. [How Does MPLS Protection Work?](#Protection) 3. [Available Speeds: From 100Mbps to 100G](#Available) - [100Mbps P2P Ethernet](#100Mbps) - [1Gbps P2P Ethernet](#1Gbps) - [10G Point to Point Ethernet](#10G) - [40G and 100G Services](#40G) 4. [Do I Need Point to Point Ethernet?](#point-to-point) - [A Data Centre Operator](#Data-centre) - [An ISP or Network Operator](#ISP) - [A Multi-Site Enterprise](#Multi-site) 5. [National Coverage Through Strategic Presence](#national) - [Telford](#telford) - [Wolverhampton](#wolverhampton) - [London](#london) - [Manchester](#manchester) 6. [Technical Implementation and Support](#technical) - [Professional Installation](#professional) - [Ongoing Support](#ongoing) 7. [Business Benefits of P2P Ethernet](#business) - [Performance Benefits](#performance) - [Commercial Advantages](#commercial) 8. [Common Questions About P2P Ethernet](#common) - [“What is the difference between P2P Ethernet and standard internet?”](#difference) - [“Do I need point to point Ethernet for my business?”](#do-i-need) - [“What speed of P2P Ethernet do I need?”](#speed) 9. [Conclusion](#conclusion) ## What is P2P Ethernet? Point-to-Point (P2P) Ethernet is a dedicated connectivity service that creates a direct, private connection between two locations. Unlike standard internet services, P2P Ethernet provides: - Guaranteed bandwidth availability - Symmetrical upload and download speeds - Enhanced security through private networking - MPLS protection for ultimate reliability - Dedicated capacity that isn’t shared with other users ## How Does MPLS Protection Work? When you’re investing in P2P Ethernet, MPLS protection is crucial for business continuity. But what exactly does it provide? - Automatic failover in under 50ms - Pre-determined backup routes - Network path optimisation - Protected data transmission - Guaranteed service levels This means your connection remains stable and reliable, even if there’s a network issue along the primary path. ## Available Speeds: From 100Mbps to 100G ### 100Mbps P2P Ethernet - Entry-level connectivity - Suitable for branch offices - Ideal for initial deployments - Cost-effective starting point ### 1Gbps P2P Ethernet - Most popular business choice - Perfect for medium enterprises - Supports multiple applications - Future-proof capacity ### 10G Point to Point Ethernet - Data centre grade connectivity - High-performance computing - Large file transfers - Multi-site synchronisation ### 40G and 100G Services - Maximum throughput options - Ultra-high capacity needs - Data centre interconnection - Core network infrastructure ## Do I Need Point to Point Ethernet? You might need P2P Ethernet if you’re: ### A Data Centre Operator - Requiring reliable backhaul services - Needing high-capacity connections - Supporting customer connectivity - Implementing disaster recovery ### An ISP or Network Operator - Building core infrastructure - Connecting network sites - Providing customer services - Establishing Points of Presence ### A Multi-Site Enterprise - Connecting office locations - Linking to data centres - Supporting cloud services - Implementing backup solutions ## National Coverage Through Strategic Presence Exascale delivers P2P Ethernet services through multiple Points of Presence across the UK: ### Telford - Primary data centre facility - West Midlands coverage - Core network hub - Regional connectivity ### Wolverhampton - Business district presence - Industrial estate coverage - Metropolitan area network - Local access points ### London - Multiple PoP locations - Financial district coverage - Data centre connectivity - International gateways ### Manchester - Northern hub presence - Media City coverage - Tech cluster connectivity - Regional data centres ## Technical Implementation and Support When you choose P2P Ethernet, you’ll receive: ### Professional Installation - Comprehensive site survey - Expert implementation - Equipment configuration - Service testing ### Ongoing Support - 24/7 monitoring - Technical assistance - Performance management - Proactive maintenance ## Business Benefits of P2P Ethernet ### Performance Benefits - Consistent speeds - Low latency - Reliable service - Scalable capacity ### Commercial Advantages - Competitive pricing - Flexible contracts - Service guarantees - Expert support ## Common Questions About P2P Ethernet ### “What is the difference between P2P Ethernet and standard internet?” P2P Ethernet provides dedicated, private bandwidth between locations, unlike shared internet services. ### “Do I need point to point Ethernet for my business?” If you require guaranteed bandwidth, low latency, and secure connectivity between specific locations, P2P Ethernet is ideal. ### “What speed of P2P Ethernet do I need?” This depends on your specific requirements: - Small offices often start with 100Mbps - Medium businesses typically choose 1Gbps - Large enterprises and data centres often require 10G or higher ## Conclusion Whether you’re investigating “what is point to point Ethernet” for your business or specifically looking for “10G point to point Ethernet” solutions, understanding the technology is crucial for making an informed decision. With MPLS protection and speeds ranging from 100Mbps to 100G, P2P Ethernet provides the reliable, scalable connectivity modern businesses need. Exascale’s comprehensive network presence across key UK locations ensures businesses can access these essential services, backed by robust infrastructure and technical expertise. Whether you’re an ISP requiring network backhaul, a data centre operator needing high-capacity links, or a multi-site enterprise seeking reliable connectivity, P2P Ethernet provides the foundation for your network infrastructure. Contact Exascale’s team today to discuss your specific P2P Ethernet requirements and discover the perfect solution for your business. Tags: London, manchester, MPLS, MPLS Ethernet, p2p Ethernet, point to point Ethernet, Teledata, Telehouse, [Telford](https://www.exascale.co.uk/tag/telford/), Veloxserv, Wolverhampton **Categories:** Business Connectivity, Latest **Tags:** SMEs --- ### [RCS Messaging: Revolutionising Mobile Communication in the UK](https://www.exascale.co.uk/latest/rcs-messaging-revolutionising-mobile-communication-in-the-uk/) **Published:** December 2, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/router-1.png?resize=1024%2C1024&quality=45&ssl=1)In the ever-evolving landscape of mobile communication, Rich Communication Services (RCS) is emerging as the next-generation messaging standard that promises to transform how we connect and communicate. As mobile technology continues to advance, RCS stands poised to replace the ageing SMS protocol with a more dynamic, feature-rich messaging experience. **Table of Contents** 1. [What is RCS Messaging?](#RCS-messaging) - [Key Features of RCS](#key-features) 2. [RCS Adoption in the UK](#Adoption) - [Android’s Leading Role](#Android's) 3. [Challenges and Considerations](#challenges) - [Privacy and Data Concerns](#Privacy) 4. [The Future of Messaging](#Future) - [Looking Ahead](#Looking) 5. [Conclusion](#Conclusion) ## What is RCS Messaging? RCS, or Rich Communication Services, is essentially the next evolution of traditional SMS texting. As Matt Hamblen from Computerworld notes, “RCS is designed to be the next-generation replacement for SMS, offering a more modern messaging experience that meets user expectations for rich media sharing and interactive communication.” ### Key Features of RCS 1. **Enhanced Multimedia Capabilities** RCS allows users to send high-resolution images and videos, share location information, and exchange larger files directly through their messaging app. According to Google’s messaging team, “RCS brings messaging into the 21st century, providing a more engaging and interactive communication platform.” 2. **Read Receipts and Typing Indicators** Similar to modern messaging platforms, RCS provides real-time feedback about message status. Users can see when their message has been delivered, read, and when the recipient is typing a response. 3. **Group Messaging Reinvented** Unlike traditional SMS group chats, RCS supports robust group messaging features. Users can add or remove participants, name group chats, and share media seamlessly within the conversation. 4. **Enhanced Security** RCS offers improved encryption and security protocols, providing users with greater confidence in their digital communications. ## RCS Adoption in the UK The United Kingdom has been at the forefront of RCS messaging adoption. Major mobile network operators, including EE, Vodafone, and O2, have been progressively rolling out RCS support across their networks. Nick Statt, writing for The Verge, highlights the significance of this technology: “RCS represents a critical step in modernising mobile messaging, offering a universal standard that could potentially unify communication across different devices and platforms.” ### Android’s Leading Role Google has been a primary driver of RCS adoption, integrating the technology into its Messages app. Most Android smartphones in the UK can now access RCS messaging, either through their default messaging application or by downloading the Google Messages app. ## Challenges and Considerations Despite its promise, RCS is not without challenges. Interoperability between different carriers and devices remains an ongoing issue. As telecommunications expert Dean Bubley points out, “The fragmented nature of RCS implementation means that while the potential is exciting, widespread adoption is still a work in progress.” ### Privacy and Data Concerns As with any digital communication technology, users must remain mindful of data privacy. While RCS offers improved security features, it’s crucial to understand the data handling practices of your mobile operator and device manufacturer. ## The Future of Messaging References from industry analysts suggest a promising future for RCS. A report by Analysys Mason predicts that “RCS will become the default messaging standard for mobile operators, offering a rich, interactive communication experience that rivals over-the-top messaging apps.” ### Looking Ahead As 5G networks continue to expand across the United Kingdom and smartphone technology evolves, RCS is well-positioned to become the default messaging standard. ## Conclusion RCS messaging is more than just an incremental upgrade—it’s a fundamental reimagining of how we communicate via mobile devices. As Jeremy Eichler, a leading telecommunications journalist, summarises: “RCS represents the bridge between traditional SMS and modern messaging platforms, offering a glimpse into the future of mobile communication.” *References:* - Computerworld, Matt Hamblen - The Verge, Nick Statt - Analysys Mason Research Report - Dean Bubley, Telecommunications Analyst - Google Messaging Team Communications *Stay tuned to the messaging revolution—RCS is here to stay.* Tags: Apple RCS Messaging, RCS, SMS, Text Message **Categories:** Latest, Telecoms Industry & Regulation --- ### [Exascale launches 2Gbps full fibre packages in Telford and West Bromwich](https://www.exascale.co.uk/press-release/exascale-launches-2gbps-full-fibre-packages-in-telford-and-west-bromwich/) **Published:** October 1, 2026 **Author:** chat.gpt **Excerpt:** Exascale launches 2Gbps FTTP in Telford and West Bromwich, with speeds up to 8.5Gbps to follow its XGS-PON upgrade and further West Bromwich expansion. **Content:** **Residential packages are available to order now on Exascale’s own network, with speeds up to 8.5Gbps to follow once its XGS-PON upgrade is complete.** Exascale has announced that its new 2Gbps Fibre to the Premises (FTTP) packages are now available to order for residential customers served by its own on-net networks in Telford and West Bromwich. Delivered over Exascale’s existing Gigabit Passive Optical Network (GPON), the new packages bring multi-gigabit full fibre connectivity to eligible homes across both network areas. The launch gives households more capacity for demanding everyday use, from working from home and streaming on multiple screens to downloading large games and connecting a growing number of devices. ## Faster packages to follow with XGS-PON The 2Gbps launch is the next step in the development of Exascale’s residential network. Once its upgrade to XGS-PON is complete, Exascale will introduce faster packages with speeds up to 8.5Gbps. XGS-PON provides greater network capacity to support these higher-speed services and growing demand from residential and business customers. Further details about the faster packages and their availability will be announced as the upgrade progresses. ## Further network expansion in West Bromwich Alongside the residential package launch, Exascale is progressing further expansion of its own fibre network in West Bromwich, with plans to connect business estates, multi-dwelling units (MDUs) and high streets. The expansion will extend Exascale’s reach to more commercial premises and residential buildings, supporting the connectivity needs of local businesses, retailers and households. By continuing to build its own infrastructure, Exascale is investing in both wider coverage and the capacity needed to deliver faster services across the area. ## Check availability and order Residential customers in Telford and West Bromwich can check their address and order available packages through [Exascale’s online ordering portal](https://order.exascale.co.uk/). Availability depends on whether the property is served by Exascale’s own network. Businesses, property owners and managing agents interested in the West Bromwich expansion can [contact Exascale](https://www.exascale.co.uk/contact/) to discuss connectivity requirements. **ENDS** **Notes to editors** FTTP delivers fibre directly to the premises. GPON is the technology currently supporting the new 2Gbps residential packages. Packages offering speeds up to 8.5Gbps will follow once the XGS-PON upgrade is complete. Achieving multi-gigabit speeds on an individual device requires compatible networking equipment. Performance over Wi-Fi depends on the device, router and conditions within the property. **Categories:** Press Release --- ### [Data Centre Colocation Checklist: Questions to Ask Before You Choose](https://www.exascale.co.uk/network-infrastructure/data-centre-colocation-checklist-questions-to-ask-before-you-choose/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** A practical data-centre colocation checklist covering location, power, resilience, connectivity, support, security and migration. **Content:** Choosing a colocation provider is a long-term infrastructure decision. Rack space matters, but so do connectivity, resilience, physical access, support and the practical realities of operating equipment away from your own premises. Use this checklist to compare data-centre options consistently and uncover dependencies before signing a contract. ## 1. Is the location right for your team and users? Distance affects engineer access, equipment delivery and recovery time. A well-connected London facility may suit national interconnection, while a regional facility can make hands-on support easier for teams based nearby. Exascale provides data-centre options at its Wolverhampton and Telford facilities and at Telehouse North and Telehouse West in London. The right location depends on where your people, customers, networks and cloud services are based. ## 2. What space and power are available? Confirm the rack units, cabinet dimensions, power allocation and expansion options. Ask how power use is measured, which charges are fixed or variable, and whether capacity can increase without moving equipment. ## 3. How is resilience designed? Do not rely on a headline description alone. Ask how utility power, UPS systems, generators, cooling and network paths are arranged. Identify any shared components that could affect both the primary and backup service. ## 4. Which connectivity services can you buy? A strong colocation plan starts with connectivity. Check the availability of internet access, [IP transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/), private Layer 2 services, cross-connects and [remote peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/). Consider whether you need one carrier or a multi-provider design. Ask how new cross-connects are ordered, delivered and documented. ## 5. What support is available? Clarify support hours, escalation routes and remote-hands capability. If your own engineers cannot reach the site quickly, define which physical tasks the provider can perform and how work is authorised. ## 6. How is physical access controlled? Understand visitor approval, identity checks, access logs, delivery handling and escort rules. Ask how emergency access works outside normal hours and how former staff or suppliers are removed from access lists. ## 7. What monitoring and reporting are included? Useful reporting may include power consumption, environmental conditions, service status and incident updates. Confirm which information is available through a portal and which requires a support request. ## 8. What does the contract include? Compare setup fees, recurring rack and power charges, connectivity, cross-connects, support and exit costs. Review minimum terms, notice periods, service levels and the process for removing equipment. ## 9. Can the design grow? Plan for additional servers, storage, power and bandwidth. It is usually easier to reserve a clear expansion path at the start than to redesign a deployment under time pressure. ## 10. What is the migration plan? Document equipment ownership, backups, IP addressing, routing, DNS, maintenance windows and rollback steps. For critical systems, consider phased migration and temporary parallel connectivity. ## Frequently asked questions ### What is data-centre colocation? Colocation places customer-owned equipment in a specialist facility that supplies space, power, cooling, physical security and connectivity options. ### Should I choose a regional or London data centre? A regional facility can improve physical accessibility, while London facilities can offer valuable interconnection options. The best choice depends on operational and network requirements. ### How much rack space should I reserve? Allow for current equipment, cable management, airflow and realistic growth. Power density can become the limiting factor before physical rack space. ## Build the checklist around your workload There is no universal colocation design. Start with application criticality, access needs and network dependencies, then compare facilities against those requirements. Explore [Exascale data-centre services](https://www.exascale.co.uk/business-and-wholesale/data-centre/) or discuss a tailored deployment. **Categories:** Network & Infrastructure **Tags:** Business Connectivity, Colocation, Data Centre, Data Centre Checklist, Network Infrastructure --- ### [Why Cheap Fibre Broadband Isn’t Always the Best Deal](https://www.exascale.co.uk/latest/why-cheap-fibre-broadband-isnt-always-the-best-deal/) **Published:** November 29, 2025 **Author:** Thomas Bibb **Excerpt:** Cheap Broadband Isn't always the best **Content:** In a world full of flashy “£X for superfast fibre!” adverts, it’s easy to be drawn in by the lowest headline price. Who doesn’t love a bargain? But when it comes to broadband, the cheapest option often isn’t the best and in many cases, it ends up costing you far more in the long run. Before signing up to that eye-catching deal, it’s worth taking a step back and asking: What am I really paying for? And just as importantly: What am I committing to every April? ## The April Price Hike Problem Most of the major broadband providers in the UK have a habit of increasing their prices every April, often by £4.00 per month. What looks like a bargain at first could quickly become a far less attractive deal once those price rises kick in. Even if you signed up just months earlier on what felt like a “fixed-price” contract, many providers still include clauses for annual price rises. That low upfront rate can disguise the real cost of your contract over time. ## Why Sustainable Pricing Matters Broadband isn’t just about getting data from A to B. It’s an entire ecosystem: - the physical network beneath our feet, - the engineers who maintain and upgrade it, - the support teams who assist when things go wrong, - and the long-term strategy required to keep speeds rising and downtime falling. Providers that prioritise sustainable, transparent pricing can reinvest properly in this infrastructure; which benefits customers in the long run. As the UK broadband market continues evolving, those investments are vital. Recent reports show that broadband prices in the UK have increased by nearly 8% between 2023 and 2025. At the same time, network upgrade costs, rising demand and inflation place increasing pressure on providers, meaning short-term “cheap deals” may come at the cost of service quality, slower upgrades, or poor long-term support. In such an environment, stable pricing helps ensure that providers can deliver consistent service and properly invest in infrastructure. ## The Truth About “Amazing Deals” If a deal looks too good to be true, it often is. Ultra-low teaser rates are designed to get you through the door; not to give you lasting value. You might end up enduring: - mid-contract price rises, - poor customer service, - congested networks during peak times, - slow upgrade cycles, or - restrictive contract terms that keep you stuck. A broadband connection is one of the most important utilities in a modern home. Reliability, performance, and stability matter far more than saving a few pounds in the first month. ## Here at Exascale, We Take a Different Approach At Exascale, we believe customers deserve honesty, value and long-term stability – not price traps. That’s why we advertise sustainable pricing, offering packages that are neither the most expensive nor the cheapest, but we’re a [broadband provider](https://www.exascale.co.uk/full-fibre-broadband/) that provides: - consistent value for money - no April price hikes - robust network investment - customer support you can actually rely on By avoiding artificial discounts and misleading teaser rates, we ensure our pricing remains fair, transparent, and aligned with delivering the best possible service. It’s about doing things properly and sustainably not just cheaply. ## Think Twice Before You Choose Next time you’re comparing broadband providers, don’t just look at the price on the front of the advert. Check the whole picture: - Do they increase prices every April? - Are their rates genuinely sustainable? - Do they invest in their network? - Do they provide real, human support? - Are they transparent about costs? Paying a little more for a provider with stable pricing and real investment behind the scenes often leads to a far better, and far less frustrating broadband experience. Cheap isn’t always cheerful. But sustainable? That’s where the real value is. **Categories:** Broadband & Wi-Fi, Latest **Tags:** broadband, cheap broadband, Cheap Fibre, Cheap Fibre Broadband, Fibre Broadband --- ### [What is WiFi Band Steering: A Double-Edged Sword for Legacy Devices](https://www.exascale.co.uk/latest/what-is-wifi-band-steering-a-double-edged-sword-for-legacy-devices/) **Published:** October 1, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/Router2.png?resize=1024%2C1024&quality=45&ssl=1)In wireless networking, band steering has emerged as a clever solution to network congestion. However, whilst this technology offers numerous benefits for modern devices, it can present unique challenges for legacy WiFi equipment. Let’s dive into what band steering is and how it affects your older devices. Table of Contents 1. [What Is Band Steering?](#band) 2. [The Challenge with Legacy Devices](#challenge) - [Why Problems Occur](#problems) 3. [Solutions and Best Practices](#solutions) - [For Network Administrators](#network) - [For Users of Legacy Devices](#users) 4. [The Future Outlook](#future) - [Recommendations for Mixed Environments](#recommendations) 5. [Conclusion](#conclusion) ## What Is Band Steering? [Band steering](https://www.devolo.global/glossary/band-steering) is a feature implemented in dual-band or tri-band routers that actively manages which frequency band your wireless devices use. Modern routers typically operate on two bands: - 2.4 GHz: Longer range but slower speeds - 5 GHz: Shorter range but faster speeds When band steering is enabled, your router actively “steers” devices to what it considers the optimal frequency band based on various factors, including signal strength, band congestion, and device capabilities. ## The Challenge with Legacy Devices ### Why Problems Occur Older WiFi devices, particularly those manufactured before 2015, were primarily designed for the 2.4 GHz band. When these devices encounter a network with band steering enabled, several issues can arise: 1. **Connection Instability** - Legacy devices may struggle to maintain a stable connection as the router attempts to move them to 5 GHz - Some older devices might repeatedly disconnect and reconnect as they fight against the steering mechanism 2. **Performance Degradation** - Even when connected, legacy devices might experience slower speeds due to constant band negotiation - Older hardware might lack the protocols necessary for efficient band steering communication 3. **Authentication Issues** - Some legacy devices may fail to authenticate properly when the router attempts to force a band change - This can result in seemingly random disconnections or inability to connect at all ## Solutions and Best Practices ### For Network Administrators 1. **Create Separate SSIDs** Consider disabling band steering and setting up separate network names for each band: - “HomeNetwork\_2.4” for legacy devices - “HomeNetwork\_5” for modern devices 2. **Configure Band Steering Aggressiveness** Most modern routers allow you to adjust how assertively they steer devices. Consider: - Setting a more lenient policy for areas where legacy devices are common - Creating device-specific rules or exceptions 3. **Monitor Device Behaviour** - Keep track of which devices struggle with band steering - Document patterns of disconnection or poor performance ### For Users of Legacy Devices 1. **Manual Band Selection** - Connect explicitly to the 2.4 GHz network when available - Avoid auto-connect features on older devices 2. **Position Optimisation** - Place legacy devices closer to the router when possible - Minimize physical obstacles between devices and the router ## The Future Outlook As we continue to see the phase-out of legacy devices, band steering will become increasingly effective. However, for the foreseeable future, network administrators must balance the benefits of band steering against the needs of legacy hardware users. ### Recommendations for Mixed Environments 1. **Audit Your Network** - Identify all legacy devices - Document their specific WiFi requirements and limitations 2. **Implement a Staged Approach** - Begin with separate bands - Gradually enable band steering as legacy devices are upgraded - Monitor network performance throughout the transition 3. **Maintain Fallback Options** - Keep at least one 2.4 GHz-only access point available - Document procedures for temporarily disabling band steering if issues arise ## Conclusion Whilst band steering represents a significant advancement in WiFi technology, its implementation requires careful consideration of legacy device compatibility. By understanding these challenges and implementing appropriate solutions, network administrators can create an environment that serves both modern and legacy devices effectively. Remember: The goal isn’t always to have the most advanced features enabled, but rather to provide the most reliable connection for all users, regardless of their device’s capabilities. Tags: band steering, Business Broadband, business wifi, Home Broadband, home wifi, [wifi](https://www.exascale.co.uk/tag/wifi/), wifi band steering **Categories:** Broadband & Wi-Fi, Latest **Tags:** Fibre Broadband --- ### [The Future of UK Telly: Goodbye Freeview, Hello IPTV](https://www.exascale.co.uk/latest/the-future-of-uk-telly-goodbye-freeview-hello-iptv/) **Published:** May 30, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_5572-1.jpg?resize=682%2C1024&quality=45&ssl=1)For years, millions of British households have been getting their fix of Eastenders, Bake Off and Countryfile through Freeview – the free-to-air digital television service that arrived in 2002. But as internet streaming goes mainstream, a major shakeup is in store for how we watch our favourite shows. The UK looks set to transition from traditional digital terrestrial television (DTT) like Freeview to IPTV – telly delivered over internet protocol. While a wholesale move to an internet-based TV system may seem drastic at first, the writinghas been on the wall for some time. Streaming giants like [Netflix](http://www.netflix.com/), Disney+ and Britbox have already upended viewing habits, with Ofcom reporting that three-quarters of UK homes subscribed to at least one video streaming service by the end of 2021. But IPTV takes streaming one step further by essentially replacing the aging terrestrial broadcasting infrastructure with an internet delivery system for live and on-demand programming. Many in the industry believe this transition is already underway and inevitable. “IPTV is where everything is heading,” said Alex Buchan, SVP of Licensing at Retrans, in a 2022 interview. “The DTT platform’s days are numbered…it simply won’t survive the onslaught of low-cost, targeted IPTV services.” So just how might an IPTV system work compared to the current Freeview setup? Let’s take a look: Table of Contents 1. [How Freeview DVB Works Now](#Freeview) 2. [How IPTV Could Work](#IPTV) 3. [The Transition Timeline](#Transition) ### How Freeview DVB Works Now Freeview has allowed Brits to watch their favourite channels for free by decoding digital video broadcasting (DVB) signals transmitted over the old analog TV aerial network. Using an affordable set-top box or smart TV with a built-in tuner, you simply run an channel scan to pull in all available programming. The key benefits are obvious – no monthly subscription fees and access to all the major broadcasters like BBC, ITV, Channel 4 and Channel 5. But there are some major limitations too: - Limited channel selection compared to paid services - No on-demand capabilities or catch-up for missed shows - Picture quality can suffer from interference and poor signal - Basic user experience with no smart TV features While upgrades like Freeview Play have tried to integrate some on-demand streaming, the core Freeview DTT platform remains a fairly basic content delivery service. ### How IPTV Could Work In contrast, IPTV harnesses internet protocol networks to stream both live and on-demand video content directly to smart TVs, streaming devices, phones, tablets and more. You can think of it like BBC iPlayer or ITV Hub, but for all linear channels and programming. There are a few potential models that an IPTV system could take in the UK: Government-Backed Free Streaming Service: [The BBC](https://www.bbc.co.uk/) and other public broadcasters could create a free, license fee-funded streaming platform featuring all their live channels along with robust on-demand libraries and players. “With the meteoric rise of streaming, it’s easy to envisage a world where we have our own ‘BritStreamer’ service that simply pipes out all the free channels and catch-up over the internet with no aerial required,” said BBC R&D controller Andrew Dungate in 2021. Private Pay TV Streaming Services: Just as NOW TV and Discovery+ currently offer paid bundles over the internet, telecoms and media giants could offer premium live and on-demand IPTV packages for a monthly fee. BT TV is rumoured to be developing a new IPTV service to replace its existing DTT offering. Free Ad-Supported Platforms: Some predict free, ad-supported IPTV platforms featuring a mix of live channels and on-demand content could emerge, similar to streaming TV services like Pluto TV. No matter the exact model, IPTV would provide some clear advantages over DTT: - Virtually unlimited number of channels to choose from - Robust on-demand libraries and catch-up for missed shows - Enhanced program guides and interactive features - Reliable HD picture quality unaffected by signal issues - Watch across multiple devices – TV, smartphone, tablet etc. However, significant obstacles would need to be overcome too according to Digital TV Group CEO Jonathan Marshall: “Major challenges around IPTV remain including broadband coverage, cost, ease of installation and energy consumption.” ### The Transition Timeline Many expect the UK’s transition from DTT to IPTV will ultimately unfold as a gradual, phased process over a period of years rather than an abrupt changeover. For example, DTT services like Freeview may stick around into the 2030s, with IPTV options being offered alongside at first. Some analysts predict DTT could eventually be phased out completely by the 2040s or 2050s once IPTV adoption reaches nationwide saturation levels and broadband becomes ubiquitous. As David Sydee, president of Strategy Analytics, bluntly put it: “The DTT platform is unlikely to be around in 20 years’ time in the UK.” But with the nation’s viewing habits already firmly pivoting to streaming, it does seem inevitable that IPTV will become the new standard for television delivery across British homes in the not-too-distant future. As we continue forging ahead into the internet age, get ready for a telly experience that is more robust, interactive and on-demand than ever before through the power of IPTV. Tags: digital tv, dvb, freetoair, freeview, iptv **Categories:** Latest, Telecoms Industry & Regulation --- ### [Ofcom Reseller ID (RID): The Key to Telecom Resource Allocation in the UK](https://www.exascale.co.uk/latest/ofcom-reseller-id-rid-the-key-to-telecom-resource-allocation-in-the-uk/) **Published:** July 30, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_6138-1.jpg?resize=768%2C1024&quality=45&ssl=1)How does the Ofcom Reseller ID (RID) play a crucial role in UK Telecommunications? This unique identifier, also known as a RID code, is more than just a regulatory requirement—it’s a fundamental tool in the allocation of various telecom resources. Let’s dive into how RID codes are used in allocating geographical and non-geographical numbers, as well as wholesale broadband circuits like FTTP and SoGEA. Table of Contents 1. [What is an Ofcom Reseller ID?](#Ofcom) 2. [Why RID Codes Matter in Resource Allocation](#RID-codes) ### What is an Ofcom Reseller ID? An Ofcom Reseller ID is a unique code assigned by [Ofcom](https://www.ofcom.org.uk/), the UK’s communications regulator, to companies that resell telephone numbers and other telecom services. The code typically consists of three letters followed by three numbers (e.g., ABC123). Allocating Geographical and Non-Geographical Numbers Geographical Numbers: - RID codes are used to track the allocation of local area codes and numbers. - When a reseller requests a block of geographical numbers from a range holder (usually a network operator), they must provide their RID. - This allows Ofcom to maintain an accurate database of number allocations and usage across different regions. Non-Geographical Numbers: - These include numbers starting with 03, 08, 09, and others. - RID codes help Ofcom monitor the distribution and use of these numbers, which are often used for specific services (e.g., customer support, premium rate services). - Resellers must quote their RID when acquiring non-geographical numbers, ensuring accountability and proper usage. Broadband Circuit Allocation at Wholesale Level RID codes also play a role in the allocation of wholesale broadband services: FTTP (Fiber to the Premises): - When resellers order FTTP connections from wholesale providers, they often need to quote their RID. - This helps in tracking the deployment of fiber networks and ensures that resellers are authorized to sell these services. SoGEA (Single Order Generic Ethernet Access): - Similar to FTTP, resellers typically need to provide their RID when ordering SoGEA services. - This allows wholesale providers and Ofcom to monitor the transition from traditional copper-based services to newer technologies. ### Why RID Codes Matter in Resource Allocation 1. Traceability: RID codes enable Ofcom to trace the path of number allocations and broadband services from wholesale providers to end-users. 2. Resource Management: By tracking allocations through RID codes, Ofcom can ensure efficient use of finite resources like telephone numbers and network capacity. 3. Regulatory Compliance: The use of RID codes in these allocations helps ensure that resellers are operating within Ofcom’s regulatory framework. 4. Market Fairness: The system helps prevent hoarding of numbers or unfair distribution of broadband resources among resellers. 5. Quality of Service: By linking services to RID codes, it’s easier to address issues and maintain service standards across the industry. Whether you’re dealing with local phone numbers, non-geo services, or cutting-edge fiber broadband, the RID code is your key to accessing and managing these vital resources in the UK telecom ecosystem. Tags: Ofcom, Ofcom rid, Ofcom rid code, reseller id, rid, telephone numbering, [wholesale broadband](https://www.exascale.co.uk/tag/wholesale-broadband/), wholesale FTTP **Categories:** Latest, Telecoms Industry & Regulation --- ### [How the 2024 General Election will shape the future UK Telecom Landscape](https://www.exascale.co.uk/latest/how-the-2024-general-election-will-shape-the-future-uk-telecom-landscape/) **Published:** June 30, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_5737-1.jpg?resize=1024%2C682&quality=45&ssl=1)As the United Kingdom gears up for another general election, various sectors of the economy brace for potential shifts in policy and regulation. One industry that stands to be significantly impacted is telecommunications, a cornerstone of modern British society and commerce. The outcome of the election could reshape the telecomms market in myriad ways, from infrastructure investment to consumer protections and beyond. Historically, telecommunications has been a key focus for political parties, recognising its critical role in driving economic growth and maintaining the UK’s competitive edge on the global stage. As we approach the polls, it’s crucial to examine how different electoral outcomes might influence this vital sector. Table of Contents 1. [Infrastructure and Investment](#Infrastructure) 2. [Regulatory Environment](#Regulatory) 3. [Consumer Rights and Pricing](#Consumer) 4. [Digital Inclusion and Rural Connectivity](#Digital) 5. [International Competitiveness and Trade](#International) 6. [Conclusion](#Conclusion) ### Infrastructure and Investment Perhaps the most immediate concern for the telecomms industry is the future of infrastructure development, particularly the rollout of 5G networks and expansion of full-fibre broadband. The current government has set ambitious targets for nationwide coverage, but a change in leadership could alter these plans. Labour has pledged to nationalise parts of BT to deliver free full-fibre broadband to all, a proposal that has sparked intense debate. Shadow Chancellor Rachel Reeves stated: > “By delivering free full-fibre broadband to every home, we will boost productivity across the country and bring half a million people back into the workforce.” This bold promise, if implemented, would dramatically reshape the competitive landscape, potentially squeezing out smaller providers and altering the investment calculus for major players. Conversely, the [Conservatives](https://www.conservatives.com/) have favoured a market-led approach with government support. Their focus has been on removing barriers to infrastructure deployment and providing targeted funding for hard-to-reach areas. The continuation of this policy would likely see a more gradual evolution of the market, with private companies taking the lead in network expansion. ### Regulatory Environment The regulatory framework governing telecommunications is another area ripe for change post-election. The current system, overseen by [Ofcom](https://www.ofcom.org.uk/), has aimed to strike a balance between promoting competition and ensuring consumer protection. However, there are calls from various quarters for reform. Some industry leaders argue for a lighter touch to encourage innovation and investment. In contrast, consumer advocacy groups push for stricter regulations to address issues like mid-contract price hikes and poor customer service. The stance of the incoming government on these matters will significantly influence the competitive dynamics of the market. A shift towards more stringent regulation could potentially benefit larger, established providers with the resources to navigate complex compliance requirements, while potentially stifling smaller, more agile competitors. ### Consumer Rights and Pricing The cost of living crisis has thrust consumer pricing into the spotlight, and telecommunications services are no exception. Political parties have made various promises regarding affordability and fair pricing practices. The Liberal Democrats, for instance, have proposed a ban on mid-contract price rises linked to inflation. Party leader Sir Ed Davey commented: > “It’s outrageous that broadband and mobile phone companies are allowed to hike prices mid-contract. Our plan would finally put an end to these unfair practices and provide much-needed certainty for families during this cost of living crisis.” Such a move, if implemented, could force providers to rethink their pricing strategies and potentially lead to higher upfront costs for consumers. The outcome of the election will likely determine the extent to which the government intervenes in pricing matters, potentially reshaping the competitive landscape as providers adjust their business models accordingly. ### Digital Inclusion and Rural Connectivity Bridging the digital divide remains a critical issue, with rural and economically disadvantaged areas often lagging behind in terms of connectivity. The approach taken by the next government to address this challenge will have significant implications for the telecomms market. A renewed focus on digital inclusion could see increased subsidies for rural broadband deployment, potentially opening up new markets for providers willing to invest in these areas. Conversely, a hands-off approach might see the continuation of the current urban-rural divide, with providers concentrating their efforts on more lucrative, densely populated areas. Former Digital Minister Matt Warman emphasised the importance of this issue, stating: > “Delivering lightning-fast broadband to every corner of the UK is a key part of the government’s plan to level up communities across the country, create jobs and boost economic growth.” The extent to which the next government prioritises this goal will shape investment patterns across the industry. ### International Competitiveness and Trade Post-Brexit, the UK’s position in the global telecomms market remains in flux. The general election outcome will influence trade negotiations and regulatory alignment with key partners, potentially opening up new opportunities or creating barriers for UK telecomms companies operating internationally. A government focused on closer alignment with EU regulations might facilitate easier cross-border operations for UK companies in Europe. Alternatively, a push for regulatory divergence could create new challenges but also opportunities for innovation in areas where UK rules differ from those of major trading partners. The stance on Chinese involvement in UK telecomms infrastructure, particularly concerning Huawei’s role in 5G networks, is another area where election outcomes could have far-reaching consequences. A hardening or softening of this position could significantly impact the supplier landscape for UK telecomms companies. ### Conclusion As we approach the general election, it’s clear that the future of the UK’s telecommunications market hangs in the balance. The policies and priorities of the incoming government will shape everything from infrastructure investment and regulatory frameworks to consumer protections and international trade relationships. Industry stakeholders, from major providers to innovative startups, will be watching closely as the political landscape unfolds. The outcome will not only determine the trajectory of the telecomms sector but also play a crucial role in shaping the UK’s digital future and its position in the global economy. Regardless of the election result, one thing is certain: the telecommunications industry will remain at the heart of the UK’s economic and social fabric. As such, the decisions made in the wake of the general election will resonate far beyond the boardrooms of telecomms companies, touching the lives of every citizen in our increasingly connected nation. Tags: competition mergers, election2024, [FTTP](https://www.exascale.co.uk/tag/fttp/), general election, Ofcom, rural fibre, Telecomms, telecoms market **Categories:** Latest, Telecoms Industry & Regulation --- ### [Exascale upgrade to Genexis FibreTwist ONTs](https://www.exascale.co.uk/latest/exascale-upgrade-to-genexis-fibretwist-onts/) **Published:** August 8, 2023 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_3088-2.jpg?resize=1000%2C1000&quality=45&ssl=1)Alongside its existing OLT vendor (Nokia), Exascale today have started working with Genexis a residential customer premises equipment manufacturer specialising in xPON and Point-to-Point ONTs and media converters. Exascale’s Thomas Bibb (CEO) said “We recognise the need for a diverse and vendor agnostic ecosystem, and working with Genexis alongside distribution partner Kenton Group has enabled us to do just this. The Genexis FibreTwist ONT doesn’t only just work with a plethora of OLT vendors but reduces engineer installation times, the need for furniture to cover any holes drilled internally and future truck rolls for replacements or upgrades. Simply twist the old unit off and the new one onto the backplate – We we’re sold the moment we seen it at a recent Connected Britain event” Tags: ConnectedBritian, FibreTwist, Genexis, GPON, XGSPON **Categories:** Company News, Latest **Tags:** Exascale News --- ### [Exascale to expand Full Fibre network to south Telford in Shropshire](https://www.exascale.co.uk/latest/exascale-to-expand-full-fibre-network-to-south-telford-in-shropshire/) **Published:** September 11, 2023 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/southtelford.png?resize=1024%2C1024&quality=45&ssl=1)Exascale a Gigabit Full Fibre Telecommunications operator and ISP Headquartered in Telford, Shropshire, has today said they’re expanding their network to the south of Telford & Wrekin. The company went on to say they aim to connect both urban and rural homes and businsses as part of this expansion. Exascale’s CEO (Thomas Bibb) said: “This is a very exciting time for Exascale, as we continue to build new Gigabit / Full Fibre networks and connect customers, despite the current economical challenges facing our businesses and consumers in the UK. This new expansion scheme is funded through demand, working with local developers and government initiatives” Tags: Full Fibre **Categories:** Company News, Latest **Tags:** Exascale News --- ### [Exascale starts to deploy CWDM overlay to support both xPON and Ethernet over the same optical fibre.](https://www.exascale.co.uk/latest/exascale-starts-to-deploy-cwdm-overlay-to-support-both-xpon-and-ethernet-over-the-same-optical-fibre/) **Published:** April 29, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_4903-1.jpg?resize=1024%2C685&quality=45&ssl=1)At Exascale, we understand one solution or technology isn’t fit for all. That’s why we’ve been testing the use of CWDM alongside xPON (Passive Optical Network). Table of Contents 1. [What is CWDM?](#What) 2. [Why CWDM?](#why) ### What is CWDM? Coarse wavelength division multiplexing (CWDM) is a wavelength division multiplexing (WDM) technology that combines multiple optical signals at various wavelengths for simultaneous transmission over fibre cables. This passive technology allows for any protocol to be transported over an optical fibre. Typically a CWDM allows a network operator to use one duplex or simplex optical fibre to send multiple instances of 1g, 10g or 100g over the same optical cable. ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/img_7326.jpg?resize=1024%2C299&quality=45&ssl=1)### Why CWDM? Exascale use CWDM (Coarse wavelength division multiplexing) to deliver multiple services over a single optical fibre from our Fibre Exchange. This technology enables us to deliver dedicated Ethernet or wavelength services over our Passive Optical network infrastructure (PON). CWDM alongside a PON reduces the amount of optical fibres we need to deploy, while keeping our architecture the same for either PON, Wavelengths or Ethernet. Exascale believe’s this enables them to respond to customer requirements in a rapid fashion. Delivering bandwidths from 1G through to 10G over PON and up to 100G over dedicated Ethernet or Wavelengths over a single fibre. Thomas Bibb, CEO said “Despite being a small but growing operator, we’re always looking at ways of maximising our investment. Using CWDM alongside xPON over the same fibres will increase our agility to offer unrivalled product offerings, leaving fibres on metro routes available for wholesale and extending our network to more areas” Tags: alien wave, CWDM, [ethernet](https://www.exascale.co.uk/tag/ethernet/), GPON, pon, wavelength, XGSPON **Categories:** Latest, Network & Infrastructure **Tags:** Internet Routing --- ### [Exascale Donates Full Fibre Broadband to Telford Village Hall](https://www.exascale.co.uk/latest/exascale-donates-full-fibre-broadband-to-telford-village-hall/) **Published:** December 14, 2023 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/WhatsApp-Image-2023-12-14-at-12.18.40-1.jpeg?resize=1024%2C768&quality=45&ssl=1)As part of the BDUK Gigabit Voucher scheme Exascale have been installing Gigabit Full Fibre broadband in rural areas in Telford & Wrekin, and most recently the rural village of Kynnersley. Thomas Bibb CEO of Exascale said: “Exascale was pleased to offer Kynnersley Village hall Free Gigabit Full Fibre for as part of its commitment to connecting rural communities and supporting the local communities we serve.” Photo left to right: Nigel Brown (Chair of Kynnersley Village Hall Committee), Thomas Bibb (CEO of Exascale) Tags: Kynnersley, Kynnersley Village Hall, Rural Broadband **Categories:** Company News, Latest **Tags:** Exascale News --- ### [Does my business Need a Leased Line?](https://www.exascale.co.uk/latest/does-my-business-need-a-leased-line/) **Published:** January 31, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/jason-goodman-Oalh2MojUuk-unsplash-scaled-1.webp?resize=1024%2C683&quality=45&ssl=1)In today’s fast-paced and interconnected business landscape, having a reliable and high-performance internet connection is crucial for the success of any enterprise. One of the options available to businesses is a leased line – a dedicated and private connection that offers several advantages over traditional broadband connections. In this blog post, we’ll explore the question: Does my business need a leased line? Table of Contents 1. [The Basics of Leased Lines](#Basics) 2. [Reliability and Consistency](#Reliability) 3. [High Bandwidth for Increased Productivity](#High-Bandwidth) 4. [Symmetric Speeds for Uploading and Downloading](#Symmetric) 5. [Enhanced Security](#Enhanced) 6. [Scalability for Growing Businesses](#Scalability) 7. [Conclusion](#Conclusion) ### The Basics of Leased Lines Before diving into whether your business needs a leased line, let’s understand what it is. A [leased line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) is a dedicated, symmetric data connection that provides a direct link between two locations, usually the business premises and the internet service provider’s (ISP) data center. Unlike broadband connections, which are shared among multiple users, a leased line offers exclusive bandwidth to a single business. ### Reliability and Consistency One of the primary reasons businesses opt for leased lines is the reliability they provide. With a dedicated connection, businesses can enjoy consistent and stable internet speeds, ensuring that critical operations run smoothly. This is particularly crucial for industries where downtime can result in significant financial losses, such as e-commerce, finance, or healthcare. ### High Bandwidth for Increased Productivity Leased lines offer significantly higher bandwidth compared to traditional broadband connections. This is essential for businesses that deal with large volumes of data, require seamless video conferencing, or rely on cloud-based applications. The increased bandwidth enables faster upload and download speeds, ultimately boosting overall productivity and efficiency. ### Symmetric Speeds for Uploading and Downloading Unlike many broadband connections that offer asymmetric speeds (faster download speeds compared to upload speeds), leased lines provide symmetric speeds. This is particularly beneficial for businesses that regularly upload large files, engage in video conferencing, or rely on real-time collaboration tools. A symmetric connection ensures that data flows smoothly in both directions. ### Enhanced Security Security is a top concern for businesses, especially when transmitting sensitive data over the internet. Leased lines offer a more secure option compared to traditional broadband connections. Since the connection is dedicated to a single business, the risk of unauthorized access or data interception is significantly reduced. This is especially crucial for businesses that handle confidential information, such as financial institutions or legal firms. ### Scalability for Growing Businesses As your business expands, so does the demand for a robust and scalable internet connection. Leased lines can easily accommodate increased data traffic without compromising on performance. Businesses can upgrade their bandwidth as needed, ensuring that the internet connection scales alongside the growth of the company. ### Conclusion In conclusion, whether your business needs a leased line depends on its specific requirements. If your operations rely heavily on a stable and high-performance internet connection, if you handle sensitive data, or if your business is experiencing growth, a leased line could be a valuable investment. While it may involve higher costs compared to traditional broadband, the benefits in terms of reliability, speed, and security can far outweigh the initial investment. Before making a decision, it’s advisable to assess your business’s unique needs and consult with a reliable ISP to determine the most suitable solution. A leased line might just be the key to unlocking your business’s full potential in the digital age. Tags: business, high bandwidth, [Leased Line](https://www.exascale.co.uk/tag/leased-line/) **Categories:** Business Connectivity, Latest **Tags:** SMEs --- ### [4 Free Microsoft office templates to help manage your business](https://www.exascale.co.uk/latest/4-free-microsoft-office-templates-to-help-manage-your-business/) **Published:** August 13, 2022 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/pexels-marc-mueller-380769.jpg?resize=1024%2C575&quality=45&ssl=1)We’ve all done it, struggled to create an all singing all dancing PowerPoint presentation to impress our key stakeholders or shareholders and land a contract or funding only to discover there was a much easier way of doing it. Well we’re giving you this free guide to templates you didn’t even know you didn’t need but which we hope you’ll find totally invaluable. ### **1. Timeline Template** <https://www.officetimeline.com/timeline-template> First off we have the free Officetimeline templates. Free timeline templates offer you a range of timeline and project management tools. You can pump in dates and key milestones and the timeline will produce an estimated finish time. There’s a variety of timelines such as daily, weekly, yearly or 5 yearly. So if you are planning your daily activities, or want to keep track of staff workloads the daily template is perfect. If on the other hand you’re doing a business plan style report and you want to include growth predictions the 5 year planning tool is a real strategic gem which can help you think ahead and chart where your business is going. The program plan bundled within office timeline templates gives a cracking overview of your business needs and how to get there including vendor input, community, skill assessment, training needs analysis and program implementation. You can even create a target list and post your program online as well as sharing it with key team members. All this means that you can have an overview of your project and also work collaboratively without having to managed different versions and lose track of versions. It’s a veritable host of features to add to your arsenal. With over 87,000 downloads, it’s bound to add value to your business! ### **2. Project timeline template (excel)** <https://www.smartsheet.com/free-blank-timeline-templates> Another style of timeline is the one provided by Smartsheet which provides an excel style strategic plan. It allows you to add milestones and a range of interdependent activities which create a clear timeline. The plan allows you to see which tasks are dependent on which tasks. It also allows you to tweak each task and calculate possible slippages. It’s easy to edit and provides clear responsibilities and tasks which can be uploaded and viewed centrally. ### **3. Event planner** <https://www.smartsheet.com/free-blank-timeline-templates> This genius template Event Marketing Timeline helps you schedule an event and prompts you to do banner ads, web ads, PR such as press releases and webinars. It also helps you to schedule in sponsored content white papers/ebooks and sponsored content. Crucially it helps you marry this with your social media platforms so you have a comprehensive event planned. It’s stroke of genius is that it allows you to schedule and multitask numerous campaigns so you can dovetail them altogether and reduce the amount of duplication. Tags: Free Templates, Microsoft Office, Project timelie template, Templates, Timeline Template **Categories:** Company News, Latest **Tags:** Exascale News --- ### [Best Path vs Least Cost Routing: How Exascale Optimises Internet Traffic](https://www.exascale.co.uk/latest/best-path-vs-least-cost-routing-how-exascale-optimises-internet-traffic/) **Published:** September 29, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/ip-transit-2-1.png?resize=1024%2C1024&quality=45&ssl=1)In internet routing, two primary strategies often come up in discussion: best path routing and least cost routing. While they may sound similar, these approaches can lead to significantly different outcomes for internet service providers (ISPs) and their customers. In this post, we’ll explore the differences between these routing methods and take a closer look at how Exascale, a UK-based ISP, utilises best path routing to optimise its network performance. Table of Contents 1. [Understanding Best Path and Least Cost Routing](#understanding) - [Least Cost Routing](#cost) - [Best Path Routing](#path) 2. [The Exascale Approach: Embracing Best Path Routing](#approach) - [Why Exascale Chose Best Path Routing](#why) - [Implementation and Results](#implementation) 3. [Conclusion](#conclusion) ## Understanding Best Path and Least Cost Routing ### Least Cost Routing Least cost routing, as the name suggests, prioritises the cheapest path for data to travel from source to destination. This method considers factors such as peering agreements, transit costs, and connection fees to determine the most economical route for data packets. ### Best Path Routing Best path routing, on the other hand, focuses on finding the most efficient and reliable path for data transmission. This approach takes into account factors such as latency, packet loss, bandwidth, and overall network performance to determine the optimal route. ## The Exascale Approach: Embracing Best Path Routing Exascale ([AS61049](https://as61049.net/)), a UK-based ISP known for its high-performance network, has made a strategic decision to implement best path routing. This choice aligns with their commitment to delivering superior internet connectivity to their customers. ### Why Exascale Chose Best Path Routing 1. **Performance Priority**: By focusing on the best path rather than the cheapest, Exascale ensures that data takes the most efficient route, minimising latency and maximising throughput. 2. **Reliability**: Best path routing often results in more stable connections, as it can dynamically adjust to network conditions and avoid congested or problematic routes. 3. **Customer Satisfaction**: For Exascale’s target market, which includes businesses and users who require high-performance internet, the benefits of best path routing translate directly into improved user experience. 4. **Long-term Cost Efficiency**: While best path routing may not always choose the cheapest route in the short term, the improved performance and reliability can lead to higher customer retention and reduced support costs in the long run. ### Implementation and Results Exascale implements best path routing through a combination of BGP (Border Gateway Protocol) optimisation and real-time network monitoring. Their network engineers continuously fine-tune routing policies to ensure optimal performance across their entire network. According to Exascale’s network status page, this approach has resulted in consistently low latency and high uptime across their core network \[1\]. While specific performance metrics are not publicly available, customer testimonials on their website suggest high satisfaction with network speed and reliability \[2\]. ## Conclusion While least cost routing may be attractive for ISPs looking to minimise immediate expenses, best path routing offers significant advantages in terms of performance and reliability. Exascale’s commitment to best path routing demonstrates a focus on quality of service over short-term cost savings, a strategy that appears to be paying off in terms of network performance and customer satisfaction. For UK businesses and individuals seeking high-performance internet connectivity, understanding an ISP’s routing strategy can be a crucial factor in making an informed choice. Exascale’s approach serves as an example of how prioritising network quality through best path routing can deliver tangible benefits to end-users. **Sources:** 1. Exascale Network Status: <https://status.exascale.co.uk/> 2. Exascale Customer Reviews: <https://uk.trustpilot.com/review/www.exascale.co.uk> Tags: best path routing, bgp, [IP Transit](https://www.exascale.co.uk/tag/ip-transit/), least cost routing, peering **Categories:** Latest, Network & Infrastructure **Tags:** Internet Routing --- ### [CityFibre vs Openreach: Which Full Fibre Network Is Right for You?](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-which-full-fibre-network-is-right-for-you/) **Published:** August 4, 2026 **Author:** Kayne Rowlands **Content:** CityFibre vs Openreach is a comparison of access networks: the infrastructure that carries a broadband connection to your property. Your internet service provider sells the package, supplies or supports the router and handles your account. A good choice depends on the service available at your exact address and the package behind it. For current Exascale prices and an address check, use our [CityFibre broadband packages page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). This guide explains how to compare the networks rather than listing changing offers. ## Compare full fibre with full fibre CityFibre builds a full-fibre access network. Openreach operates full-fibre services as well as older copper-based connections. Check whether the Openreach option at your address is FTTP, meaning fibre to the premises, or FTTC, where the final connection uses copper. Comparing CityFibre FTTP with Openreach FTTP is different from comparing full fibre with a part-copper service. Neither a provider’s brand nor the word “fibre” on its own tells you the access technology. Read the address-specific offer before deciding. ## Availability comes first One network may serve your property while the other does not. Coverage at town or postcode level is not a guarantee of availability for a particular building, flat or new development. Run an address check with the providers you are considering and confirm whether the service is ready to order. ## Compare upload speeds as well as downloads Download speed affects tasks such as receiving large files and downloading games. Upload speed matters for cloud backups, sending video and transferring work files. CityFibre offers symmetric wholesale tiers, but the speed you can buy depends on the provider and package. Read both figures in the offer; do not assume every full-fibre package has matching upload and download speeds. Also check the estimated or guaranteed speeds stated by the provider, how they are measured and what help is available if performance falls short. Our [CityFibre broadband speeds guide](https://www.exascale.co.uk/latest/cityfibre-broadband-speeds-from-150mbps-to-2-5gbps/) explains speed units and testing. ## The provider remains an important part of the choice Two providers using the same access network can offer different routers, support arrangements, contract terms and internet routing. Network ownership alone does not tell you how a fault will be handled or how well Wi-Fi will reach a distant room. Ask who you contact for support, what router is included, whether your own router is supported and which features matter for your household. If you need remote access to a home server, for example, check the provider’s IP addressing policy rather than assuming it follows from the access network. ## Compare the full contract cost Look at the monthly charge, any stated price changes, minimum term, setup costs and optional equipment. A short promotion should be assessed alongside the cost for the rest of the contract. Availability, package speeds and offers can change, so use a current quote rather than an older news article. ## Installation and switching Moving between providers on the same network is not necessarily the same process as moving between Openreach and CityFibre. Changing access networks can require a separate fibre installation and ONT. Our [guide to switching from Openreach to CityFibre](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/) covers the practical preparation. ## Which network should you choose? If both offer FTTP at your address, choose the package and provider that best meet your requirements. Compare upload speed, total cost, router suitability and support instead of relying on a blanket claim that one network is always faster or more reliable. If only one offers full fibre, the access technology may be the more significant difference. ## Frequently asked questions **Are CityFibre and Openreach broadband providers?** They operate access networks. Residential customers normally order service from an internet service provider using that infrastructure. See [how CityFibre and Exascale divide their responsibilities](https://www.exascale.co.uk/latest/why-exascale-choose-cityfibre-our-partnership-explained/). **Will switching network fix Wi-Fi dead spots?** Not necessarily. Wi-Fi coverage depends on the router, building and device placement. A faster incoming connection cannot remove a weak wireless link inside the home. **Where can I see Exascale’s available packages?** Check your address on the [Exascale CityFibre broadband page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) for current options. **Categories:** Broadband & Wi-Fi, Latest **Tags:** CityFibre, Fibre Broadband, Openreach --- ### [Exascale Powers DSM Group’s National Expansion with Multi-Site Rackspace, Backhaul, High-Capacity Wavelengths and IP Transit](https://www.exascale.co.uk/press-release/exascale-powers-dsm-groups-national-expansion-with-multi-site-rackspace-backhaul-high-capacity-wavelengths-and-ip-transit/) **Published:** December 10, 2025 **Author:** Thomas Bibb **Content:** Exascale, the UK’s leading independent network infrastructure provider, is pleased to announce a major collaboration with DSM Group, delivering a comprehensive suite of data centre services across the UK’s key connectivity regions. Under this partnership, Exascale is providing DSM Group with premium rackspace in both London Docklands and Manchester, strategically located to support DSM’s expanding service delivery. In addition to co-location services, Exascale is also supplying: - Backhaul connectivity between London Docklands and Manchester - High-capacity wavelength services connecting Manchester to DSM’s Data Centre in Peterborough - [IP Transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) services in both London and Manchester - Circuits across many Exascale off-net Partners; CityFibre, ITS, Sky and Virgin Media These services form a critical part of DSM Group’s national infrastructure strategy, offering resilient, low-latency, high-throughput networking to underpin its managed services, cloud platforms, and disaster recovery operations across the UK. **Thomas Bibb, CEO of Exascale, said:** > We’re thrilled to be supporting DSM Group as they expand their service capabilities across multiple UK sites. By combining our scalable rackspace with national transport and high-performance IP Transit, we’re enabling DSM to operate with resilience, speed, and flexibility. We believe infrastructure should empower innovation and this partnership is a perfect example of that vision in action. Exascale’s high-capacity wavelength service between Manchester and Peterborough provides DSM with a dedicated, low-latency circuit ideal for real-time applications and secure replication of data across sites. The backhaul between London and Manchester further enhances DSM’s national footprint, while dual-site IP Transit ensures DSM’s services remain highly available and optimised for performance. **Mike Richardson, CEO of DSM Group, commented:** > As we expand our reach and diversify our infrastructure, it was critical to find a partner who not only understands the technical demands but also shares our values around reliability and customer service. Exascale delivered exactly what we needed; robust, high-performance connectivity backed by a team we trust. Their ability to deliver on all fronts has made them a key infrastructure partner for our national platform. This enhances [DSM Group](https://dsmgroup.co.uk/)’s portfolio of resilient digital infrastructure and managed IT services, including industry-leading colocation at its Peterborough Eco Data Centre, managed cloud platforms, workplace recovery, data backup and DRaaS. With water-cooled racks, on-site solar generation, and a dedicated cooling lake, DSM delivers secure, sustainable, and scalable IT environments for organisations across the UK. This collaboration underscores Exascale’s role as a trusted partner for national-scale service providers seeking flexible, high-performance network solutions throughout the UK. **Categories:** Network & Infrastructure, Press Release **Tags:** CityFibre, Colocation, DSM Group, Internet Routing, IP Transit, IP Transit London, IP Transit Manchester, Press Release, pressrelease, Rackspace, Rackspace London, Rackspace Manchester, Sky, Virgin Media, Wavelengths --- ### [What Is a Fibre ONT? A Simple Guide](https://www.exascale.co.uk/latest/what-is-a-fibre-ont-a-simple-guide/) **Published:** May 3, 2026 **Author:** Thomas Bibb **Content:** If you’ve recently had full fibre broadband installed, especially from providers using CityFibre or Exascale, you’ve probably noticed a small box mounted on your wall. That box is called an **ONT**, and while it doesn’t look like much, it plays a crucial role in getting fast internet into your home. ### What Does ONT Stand For? **ONT** stands for **Optical Network Terminal**. Think of it as the modern equivalent of the old broadband socket, but built for fibre optics instead of copper cables. ### What Does an ONT Do? An ONT acts as the bridge between the fibre network outside your home and your internal network. - **Receives fibre optic signal:** Data arrives as light through a fibre cable from the network - **Converts light into electrical signals:** Your home devices can’t use light signals, so the ONT translates them - **Connects to your router:** An Ethernet cable runs from the ONT to your router Without the ONT, your router wouldn’t understand the fibre signal. ### Where Is the ONT Installed? The ONT is usually installed: - On an internal wall near where the fibre enters your home - Close to a power socket (it needs electricity) - Often near your front door, hallway, or living room Your broadband engineer will choose the most practical location during installation. ### What Do the Lights Mean? Most ONTs have small LED indicators that show their status: - **Power** – Device is switched on - **PON / Optical** – Connected to fibre network - **LOS (Loss of Signal)** – Red light usually means a problem - **LAN / Ethernet** – Connection to your router ### Can You Move or Replace It? Short answer: **No, not easily.** - Installed and configured by your provider - Directly linked to the fibre network - Should not be moved or tampered with If you need it relocated, contact your ISP. ### Why It Matters The ONT is what makes **full fibre broadband (FTTP)** possible. It enables: - Faster speeds (often up to 1 Gbps or more) - More reliable connections - Better performance for multiple devices ### Final Thoughts The ONT might be small and easy to overlook, but it’s one of the most important parts of your home network. It quietly converts beams of light into the internet you use every day. Understanding what it does can help when setting up your broadband or troubleshooting connection issues. **Categories:** Broadband & Wi-Fi, Latest **Tags:** Fibre Broadband --- ### [PPPoE vs DHCP: How Broadband Connections Work](https://www.exascale.co.uk/latest/pppoe-vs-dhcp-which-broadband-connection-type-is-better/) **Published:** May 9, 2026 **Author:** Thomas Bibb **Content:** PPPoE and DHCP appear in broadband router settings, but they describe different mechanisms. PPPoE carries a point-to-point session over Ethernet. DHCP supplies IP configuration information. In everyday broadband discussions, “DHCP” often means a service where the router obtains its address without establishing a PPPoE session. ## What PPPoE does PPPoE stands for Point-to-Point Protocol over Ethernet. A router establishes a session with the provider, commonly using supplied credentials. The provider’s instructions determine the required settings; a username field should not be filled with an email login unless that is specifically what the provider supplies. ## What DHCP does DHCP stands for Dynamic Host Configuration Protocol. It can provide an IP address and other network configuration to a client. On a broadband WAN connection, the provider may identify the service through the access circuit or other mechanisms rather than a customer-entered PPPoE login. DHCP is also commonly used inside the home to give devices local addresses. That local use is separate from the router’s WAN connection method. ## Which settings should you use? Use the settings for your specific provider, service and access network. Do not choose a connection method simply because a router offers it or because another customer on the same network uses it. VLAN requirements and any other options must also match the service. For Exascale-specific compatibility and configuration, read our [bring your own router guide](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/). It is the relevant starting point when setting up your own equipment. ## Does one method always perform better? No. Router hardware, firmware, processing and the enabled features all matter. PPPoE encapsulation can affect processing and packet size, but a capable implementation can still deliver the service it is designed for. A DHCP-based connection does not automatically guarantee better latency or throughput. Traditional PPPoE over standard Ethernet commonly uses an IP MTU of 1492 bytes. RFC 4638 describes support for larger values where the network and equipment can accommodate them. Follow the provider’s supported settings instead of changing MTU in pursuit of a universal performance gain. ## Connection method is not an IP address policy PPPoE versus DHCP does not tell you whether the service uses CGNAT or whether you can obtain a static address. For that separate question, read [what CGNAT means for broadband and remote access](https://www.exascale.co.uk/latest/what-is-cgnat-and-why-does-it-matter-for-your-broadband/). ## Troubleshooting a router that will not connect Confirm the cable is connected to the correct WAN port, use the provider’s current configuration instructions and check the exact error shown by the router. Record the model and firmware before contacting support. Avoid repeatedly changing unrelated settings, as that makes the original fault harder to isolate. Technical references: [RFC 2516: PPPoE](https://www.rfc-editor.org/rfc/rfc2516), [RFC 2131: DHCP](https://www.rfc-editor.org/rfc/rfc2131) and [RFC 4638: larger PPPoE MTUs](https://www.rfc-editor.org/rfc/rfc4638). **Categories:** Broadband & Wi-Fi, Latest **Tags:** broadband, CityFibre, DHCP, Fibre Broadband, FTTP, Pppoe, Wi-Fi --- ### [What Is CGNAT and How Does It Affect Your Broadband?](https://www.exascale.co.uk/latest/what-is-cgnat-and-why-does-it-matter-for-your-broadband/) **Published:** June 7, 2026 **Author:** Thomas Bibb **Content:** CGNAT means Carrier-Grade Network Address Translation. It lets an internet provider share public IPv4 addresses between customers. The practical distinction is most important when you want a connection from the internet to reach a device or service inside your home. ## How CGNAT differs from your router’s NAT A home router commonly translates traffic between private addresses on the local network and its internet-facing address. CGNAT adds translation within the provider’s network. Configuring your own router does not give you control of that additional layer. ## Why inbound connections and port forwarding matter If you host a server, VPN endpoint or another service that needs unsolicited inbound IPv4 connections, CGNAT can prevent conventional router port forwarding from making it reachable. The solution depends on the provider and application: a public address, supported IPv6 or an appropriate relay or tunnel may be options. That does not mean ordinary browsing, streaming or every VPN stops working. Many applications initiate their connections outwards or use traversal and relay mechanisms. Gaming behaviour also depends on the particular game and network arrangement; lag alone does not establish that CGNAT is the cause. ## Is a public address the same as a static address? No. A public address is routable on the public internet. A static address is intended to remain assigned rather than changing dynamically. Ask separately whether the service uses CGNAT, provides a public IPv4 address and offers a static-address option. ## What about IPv6? IPv6 uses a much larger address space and can provide a separate path for compatible services. Both ends need the relevant support, and firewall rules still matter. IPv6 availability does not by itself tell you whether a provider uses CGNAT for IPv4. ## Questions to ask your broadband provider Explain the application you need to use. Ask whether inbound access is supported, which IP address options are available and whether any extra configuration or charge applies. Keep router and device security settings appropriate for anything exposed to the internet. Exascale’s current CityFibre offering is advertised without CGNAT. Check the [CityFibre service page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) for current package details and ask Exascale about static IPv4 and IPv6 options for your service rather than assuming every address feature is automatically enabled. ## Related technical guides For router configuration, see [bringing your own router to Exascale](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/). For connection protocols rather than address sharing, read [PPPoE vs DHCP](https://www.exascale.co.uk/latest/pppoe-vs-dhcp-which-broadband-connection-type-is-better/). The IETF’s [RFC 6598](https://www.rfc-editor.org/rfc/rfc6598) describes the shared address space reserved for carrier-grade NAT. **Categories:** Broadband & Wi-Fi, Latest **Tags:** CGNAT, Ipv4, Ipv6 --- ### [What Is One Touch Switching? A Broadband Switching Guide](https://www.exascale.co.uk/latest/what-is-one-touch-switch/) **Published:** July 26, 2026 **Author:** Thomas Bibb **Content:** One Touch Switching is the process for eligible residential broadband and landline customers to change provider by contacting the gaining provider. The new provider coordinates the transfer with the old one. It is about managing the switch; it does not remove the need to check your contract or prepare for an installation. ## How One Touch Switching works Choose the new service and tell the gaining provider you want to switch. Supply the account and address details it requests so it can match the existing service. Review the information from your old provider about the implications of leaving, then confirm whether you want to proceed. The providers coordinate the agreed transfer. Avoid separately cancelling the old connection unless instructed, as that can complicate the process. Keep the order details and switching messages until the new service is working. ## What to check about charges One Touch Switching does not mean leaving a minimum contract term is automatically free. Review any early termination charges and the effect on bundled services before confirming the switch. Ofcom says customers should not have to pay notice-period charges beyond the switch date. That is different from saying no final bill or other contractual charge can apply. Query any unexplained charge with the relevant provider. ## Phone numbers, bundles and connected equipment Tell the gaining provider if you want to retain a landline number. Ask what happens to any television, mobile or other service in a bundle, and check equipment that relies on the phone connection, such as an alarm. Do not assume everything in a bundle transfers with broadband. ## Who is the process for? This guide concerns residential fixed broadband and landline switching. Business services, mobile services and arrangements where you do not hold the broadband contract may follow different processes. Ask the gaining provider which route applies to your account. ## Switching networks may still need installation work The administrative process can apply across different access networks, but new fibre or equipment may still be needed. For those physical steps, read our [guide to switching from Openreach to CityFibre](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/). For choosing an appointment, see [planning your full fibre installation date](https://www.exascale.co.uk/latest/order-your-exascale-full-fibre-broadband-today-installation-available-in-as-little-as-7-days/). Keep a backup plan if uninterrupted connectivity is essential. A coordinated switch is not a guarantee that a new installation cannot encounter a problem. ## Where to start Read [Ofcom’s broadband switching guidance](https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider) and check the details with your chosen provider. To see Exascale’s current service options, visit [CityFibre broadband packages and availability](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). **Categories:** Broadband & Wi-Fi, Latest **Tags:** Fibre Broadband, One Touch Switch --- ### [Bring Your Own Router to Exascale: Full Fibre on Exascale, CityFibre and Openreach](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** Bring your own compatible router to Exascale Full Fibre on Exascale, CityFibre or Openreach. Explore compatibility checks and the £3 monthly saving. **Content:** Already have a router you love? You can bring your own compatible router to Exascale Full Fibre Broadband on the **Exascale, CityFibre and Openreach networks**. Choose not to receive an Exascale router and eligible customers can **save £3 per month**. Whether you want to keep your existing home network or choose equipment with the features you need, here is what to check before you order. ## Your broadband, your choice of router Your router helps connect your home’s devices to the internet. If you have already invested time in setting up your Wi-Fi, guest network or parental controls, bringing compatible equipment with you can make switching more convenient. It can also avoid adding another router to a cupboard when you already have suitable equipment. The key is checking compatibility with your new Exascale connection before choosing the bring-your-own-router option. ## Save £3 a month with your own compatible router Eligible customers who opt out of an Exascale-supplied router receive a £3 monthly discount. That adds up to **£36 over 12 months** when the discount applies throughout that period. Check the router option and final monthly price when ordering. If you are already an Exascale customer, contact us to discuss your options before changing your equipment. [Explore Exascale broadband packages and pricing](https://www.exascale.co.uk/full-fibre-broadband/pricing/). ## Available on Exascale, CityFibre and Openreach You can choose your own compatible router when taking Exascale Full Fibre over any of these three access networks: - **Exascale:** use suitable equipment with broadband delivered over our own access network. - **CityFibre:** bring a compatible router to an Exascale service delivered over CityFibre. - **Openreach:** choose suitable equipment for an Exascale Full Fibre service delivered over Openreach. The network and packages available depend on your address. Do not assume that settings from a previous provider will work with your new service: ask Exascale for the configuration that applies to your connection. [Check Full Fibre availability](https://order.exascale.co.uk/) or [explore Exascale CityFibre broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). ## Check your router before you order Have the exact model name and hardware version ready, then check the following with Exascale: - **Connection compatibility:** Exascale’s bring-your-own-router announcement specifies suitable VLAN and DHCP capability. Confirm the complete requirements for your particular service. - **WAN connection:** check that the router can connect to the equipment installed for your Full Fibre service. - **Performance:** confirm that the router’s ports and routing capability are suitable for the broadband package you want. - **Mesh systems:** if you want to keep a mesh Wi-Fi system, confirm whether it can act as the main router or needs a separate compatible router. - **Additional services:** mention any digital phone service, static IP or IPv6 requirements so the relevant setup can be checked together. An advertised Wi-Fi speed alone is not a compatibility check. If you are buying new equipment, confirm the model with us first. ## Getting ready for installation 1. Check which Exascale service is available at your address. 2. Confirm your chosen router is compatible before selecting the router opt-out. 3. Obtain the connection settings for your specific service from Exascale. 4. Follow the installation instructions and your router manufacturer’s setup guidance. 5. Test your connection and the devices you use most often once the service is active. Your own router does not replace the network’s fibre termination equipment. For example, Openreach Full Fibre uses an Optical Network Terminal, or ONT, which connects the fibre service to your router. Leave installed network equipment in place and follow the instructions for your connection. ## Frequently asked questions ### Can I use any router with Exascale? No. The router must support the requirements of your Exascale service. Send us the exact model before ordering or buying equipment if you are unsure. ### Is bring your own router available on all three networks? Yes. It is available for Exascale Full Fibre services delivered over Exascale, CityFibre and Openreach, subject to equipment compatibility and service availability at your address. ### Do all three networks use identical settings? Do not assume so. Use the settings Exascale provides for your connection rather than copying instructions for another network or provider. ### Can I keep my existing mesh Wi-Fi? Potentially. Check the exact system and how it will connect. Ask whether it can perform the routing role required by your service or needs to work alongside another router. ### How much can I save? Eligible customers who choose not to receive an Exascale router can save £3 per month. Check eligibility and the final price when placing your order. ## Ready to bring your own router? [Check broadband availability at your address](https://order.exascale.co.uk/) and choose a package that suits your home. For help checking your equipment, [contact Exascale](https://www.exascale.co.uk/contact/) with your router model and the service you are considering. ## Related guidance This guide covers bringing your own router and connecting it to Exascale. For port speeds and the rest of a faster home network, use our [CityFibre multi-gig equipment checklist](https://www.exascale.co.uk/latest/is-your-home-broadband-holding-you-back-heres-why-multi-gig-fibre-changes-everything/). For current packages and prices, visit [CityFibre broadband from Exascale](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). **Categories:** Broadband & Wi-Fi **Tags:** Bring Your Own Router, CityFibre, Fibre Broadband, Home Networking, Openreach, Wi-Fi --- ### [Exascale Partners with CityFibre to Deliver FTTP and Ethernet Services Across the UK](https://www.exascale.co.uk/press-release/exascale-partners-with-cityfibre-to-deliver-fttp-and-ethernet-services-across-the-uk/) **Published:** July 23, 2025 **Author:** Thomas Bibb **Content:** **Partnership announcement — July 2025.** This press release records the launch of Exascale’s CityFibre partnership. For current residential prices and availability, see [CityFibre broadband from Exascale](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). For an explanation of day-to-day service responsibilities, read [CityFibre and Exascale: who provides your broadband?](https://www.exascale.co.uk/latest/why-exascale-choose-cityfibre-our-partnership-explained/). Exascale, one of the UK’s fastest-growing Internet Service Providers (ISPs), is proud to announce a new strategic partnership with CityFibre, the UK’s largest independent full fibre platform. This collaboration enables Exascale to deliver ultrafast Fibre-to-the-Premises (FTTP) and Ethernet services to both residential and business customers across the UK. This agreement greatly expands Exascale’s national footprint by leveraging CityFibre’s cutting-edge, carrier-grade infrastructure, which spans more than 60 towns and cities across the country. With immediate effect, Exascale will offer gigabit-speed broadband and high-capacity Ethernet access, bringing scalable, low-latency connectivity to customers in both urban and underserved areas. One of the most powerful outcomes of this partnership is the ability for Exascale’s existing channel partners to gain overnight access to CityFibre’s extensive UK footprint. This enables partners to rapidly expand their reach and deliver advanced FTTP and Ethernet services without delay or additional infrastructure investment. ### Thomas Bibb, CEO of Exascale, said: > *“At Exascale, our mission has always been to provide fast and dependable connectivity across the UK. Partnering with CityFibre enables us to dramatically accelerate our full fibre rollout and bring world-class broadband to even more businesses and homes. We’re especially excited about the opportunity this brings to our channel partners, who can now deliver services across CityFibre’s network instantly. This is a major leap forward for everyone involved.”* ### Ollie Moore, Account Manager at CityFibre, commented: > *“We’re excited to welcome Exascale to our partner ecosystem. Their deep technical expertise and commitment to customer satisfaction align strongly with our mission to transform the UK’s digital infrastructure. Together, we’re opening up new possibilities for partners and customers nationwide.”* **Categories:** Network & Infrastructure, Press Release **Tags:** business ethernet, CityFibre, Ethernet, FTTP, Internet Routing, Partner Channel, wholesale broadband, Wholesale Cityfibre --- ### [Exascale Announces Bring Your Own Router Discount: August 2026](https://www.exascale.co.uk/latest/customers-can-now-book-installations-up-to-90-days-in-advance-and-save-3-a-month-by-using-their-own-compatible-router/) **Published:** August 18, 2026 **Author:** Kayne Rowlands **Content:** **Company announcement — 18 August 2026.** The original announcement is retained below as a record of the router-discount launch. Any August promotional broadband price mentioned has expired. For current compatibility and configuration advice, read our [bring your own router guide](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/); for current prices, check [CityFibre broadband packages](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). For appointment preparation rather than the original announcement, see [planning your full fibre installation date](https://www.exascale.co.uk/latest/order-your-exascale-full-fibre-broadband-today-installation-available-in-as-little-as-7-days/). ## £3 OFF NOW – JUST BRING YOUR OWN ROUTER! Exascale has today announced two updates to its order journey, giving customers greater flexibility when arranging their installation, as well as a new way to save on their monthly broadband bill. Customers placing a new order can now choose an available installation appointment from **seven days ahead through to 90 days in advance**, providing a much wider window to find a date that works around their schedule. Exascale has also introduced a new **£3 per month bring-your-own-router discount**, available across all packages. Customers with their own suitable **VLAN and DHCP-capable router** can choose not to receive an Exascale-supplied router and instead receive the monthly saving. ## Save £3 Every Month by Using Your Own Router The new offer is designed for customers who already have suitable networking equipment and would prefer to continue using it. Rather than receiving another router that may not be needed, eligible customers can use their own compatible equipment and save **£3 every month** on their broadband service. This means customers can benefit from: - **£3 off their monthly broadband bill** - The flexibility to use their existing compatible router - No additional ISP-supplied router if one isn’t required - Less unused equipment going to waste Thomas Bibb, CEO of Exascale, said: > “We want to make getting connected with Exascale as straightforward and flexible as possible. Giving customers the ability to plan their installation up to 90 days ahead means they can choose a date that genuinely works for them. > > “We also know that plenty of our customers already have great networking equipment of their own. If you’ve invested in a router you’re happy with, there’s no reason we should insist on sending you another one. Our new £3 monthly discount means customers who bring their own compatible router get a fairer price and there’s one less piece of unused kit gathering dust in the cupboard.” ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2026/08/Dusty-Router.jpeg?resize=550%2C550&quality=45&ssl=1)## Even Better Value on Our 2.5Gbps CityFibre Service The new discount makes Exascale’s current **August offer on its CityFibre 2.5Gbps service** even more competitive. Until the end of August, the [CityFibre](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/ "CityFibre Broadband") 2.5Gbps package is available for **£40 per month**, falling to just **£37 per month** for customers who use their own compatible router. After the August promotion ends, the standard price of the CityFibre 2.5Gbps package will return to **£45 per month**, or **£42 per month** with the bring-your-own-router discount. ## More Choice, More Flexibility These changes are designed to give customers greater choice over both **how and when their Exascale service is installed**, while recognising that many customers already have networking equipment they want to continue using. For customers who already have suitable equipment, the new option means there is no need to take another ISP-supplied router that may simply end up gathering dust in a cupboard. Instead, customers can continue using their own compatible equipment while **saving £3 every month**. *The bring-your-own-router discount is subject to eligibility and compatibility requirements. Customers should ensure their router is suitable for use with the Exascale service before choosing this option.* ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2026/05/805FF7F7-2355-436E-BF16-3AC60B20E82B.png?resize=1024%2C819&quality=45&ssl=1) **Categories:** Company News, Latest **Tags:** Exascale News, Fibre Broadband --- ### [Planning Your Exascale Full Fibre Installation Date](https://www.exascale.co.uk/latest/order-your-exascale-full-fibre-broadband-today-installation-available-in-as-little-as-7-days/) **Published:** August 7, 2026 **Author:** Thomas Bibb **Content:** Planning an Exascale broadband installation starts with your address and the date you need the service. A requested appointment, an installation visit and a working connection are related steps, but they are not always the same milestone. Allow time to confirm the arrangements before relying on the new connection. ## Check what can be ordered at the property Use the address checker for the network and package you want. For service over CityFibre, start with our [CityFibre broadband packages and availability page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). A property with an existing connection may have different requirements from one needing its first fibre installation. ## Choose a date around your actual requirements Consider your moving date, the end of your current minimum term and when someone can provide access. Exascale previously announced booking options up to 90 days ahead and appointments from seven days, but these should not be read as a guarantee for every order. Ask which dates and booking window are available for your address now. If you work from home or have another essential use, keep a backup plan until activation is confirmed. Do not arrange an important event on the assumption that an estimated appointment cannot change. ## Prepare building access and permissions Check who can authorise work at the property and whether the engineer needs access through a shared area. For rented premises or flats, resolve landlord or managing-agent questions early. Consider where the equipment can be installed and where power is available. For the physical steps involved when moving from another network, see our [guide to switching from Openreach to CityFibre](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/). ## Coordinate the old and new services Tell the gaining provider that you are switching, and review the information about your existing contract and any termination charges. Our [One Touch Switching guide](https://www.exascale.co.uk/latest/what-is-one-touch-switch/) explains the transfer process. Avoid cancelling the old service independently unless instructed as part of the agreed process. ## Keep the appointment and activation details together Read your order confirmation and subsequent messages carefully. Check the address, contact details, appointment window and any access instructions. If your moving date or availability changes, contact Exascale promptly to discuss the options. After the work, confirm activation and test the connection before assuming the order is complete. Report any problem with the order reference and a clear description of what is not working. ## Where to find current prices and router options Use the [current CityFibre service page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) for package pricing. For supplying your own equipment, read our [bring your own router guide](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/). Historical promotional announcements should not be used as a current quote. **Categories:** Company News, Latest **Tags:** Exascale News, Fibre Broadband --- ### [Exascale’s August 2026 CityFibre 2.5Gb Broadband Offer](https://www.exascale.co.uk/latest/2-5gb-broadband-price-drop-now-just-40-month/) **Published:** August 3, 2026 **Author:** Kayne Rowlands **Content:** **Archived offer — August 2026.** This announcement records a promotion that ended at the end of August 2026. The prices below are historical and are not a current offer. See our [CityFibre broadband packages and availability](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) for today’s options. ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/12/AEB60CD8-7145-486D-8FAF-0092BD10D10F.png?resize=1024%2C683&quality=45&ssl=1)**Telford, Shropshire, UK** – Exascale, the Telford-based Gigabit Full Fibre network operator and ISP, today announced it is cutting the price of its **2.5Gb CityFibre full fibre broadband package** from £45 to **£40 per month**, making one of the fastest multi-gig broadband packages in the UK more affordable for homes and businesses across CityFibre’s national network. ## What’s Changing The 2.5Gb full fibre package is part of Exascale’s CityFibre Multi-Gig range, delivered over CityFibre’s UK-wide full fibre network and backed by Exascale’s own infrastructure, including seven UK data centres and a top-ten UK internet peering ranking, to keep speeds fast and reliable from the home all the way to the wider internet. The new £40 a month price applies to new and upgrading customers ordering the CityFibre 2.5Gb package, and reflects Exascale’s ongoing push to make ultrafast full fibre broadband more accessible as its network coverage grows through the CityFibre partnership. ## Why It Matters Multi-gig broadband UK-wide has typically carried a premium price tag, putting it out of reach for many households and small businesses searching for cheap 2.5Gb internet. By reducing the 2.5Gb package to £40 a month, Exascale is positioning full fibre speeds of up to 2.5Gbps as a realistic option for anyone with high-bandwidth needs from 4K/8K streaming and large file transfers to smart homes, gaming and remote working households with multiple devices online at once. Thomas Bib, CEO at Exascale, said the company was built on owning and operating real infrastructure rather than reselling someone else’s network, and that this is what allows it to pass savings like this on to customers. He added that multi-gig broadband shouldn’t be a luxury tier, and that dropping the price of the 2.5Gb package to £40 a month puts genuinely future-proofed full fibre within reach of more homes and businesses across the CityFibre footprint. ## Availability The 2.5Gb CityFibre broadband package is available to homes and businesses within CityFibre’s UK coverage area, including full fibre broadband in Telford, Wolverhampton and surrounding regions. Customers can check availability and order using our [CityFibre Checker](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/ "CityFibre Broadband") ## About Exascale Exascale is a Gigabit Full Fibre telecommunications operator and ISP headquartered in Telford, Shropshire, providing connectivity across the UK since 2013. The company owns and operates its own network infrastructure across seven UK data centres, with further presence in Amsterdam and Frankfurt, and runs its own full fibre network locally in Telford and Wrekin. Exascale’s CityFibre partnership sits alongside existing relationships with Openreach, Sky, Vodafone, ITS Technology, Virgin Media and Gigaclear, giving customers and channel partners access to full fibre broadband and Ethernet services across CityFibre’s national footprint. ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2026/04/CityFibre.png?resize=1024%2C1024&quality=45&ssl=1) **Categories:** Broadband & Wi-Fi, Latest **Tags:** Broadband Speeds, Exascale News, Multi-Gig Broadband --- ### [What Is a CityFibre Leased Line?](https://www.exascale.co.uk/latest/what-is-a-cityfibre-leased-line/) **Published:** December 29, 2025 **Author:** Thomas Bibb **Content:** A CityFibre leased line uses business Ethernet access on the CityFibre network to connect a site. It is typically considered when an organisation needs defined bandwidth commitments and contractual service support, rather than simply the highest advertised broadband download speed. The complete service depends on the provider’s quote and network design. ## What does a leased line provide? Business Ethernet can provide dedicated access capacity with matching upload and download rates. The order should specify the service bandwidth, interface, handoff equipment and whether managed internet access is included. A physical connection and a complete managed internet service are not interchangeable descriptions. Dedicated access does not mean that every destination on the public internet has unlimited capacity. Remote servers, applications and other networks can still affect end-to-end performance. ## How is it different from FTTP broadband? FTTP describes fibre reaching the premises. Business and residential broadband can use that technology, and some broadband packages also offer symmetric speeds. Symmetry alone therefore does not make a service a leased line. The more useful comparison is the bandwidth commitment, access design, support, repair targets and contract terms. Broadband may suit a business with modest requirements; Ethernet may suit a site where predictable capacity and the service agreement justify the cost. ## Read the service agreement carefully Check how availability is measured, how faults are reported, the repair target, any exclusions and the remedy if a target is missed. A service-level agreement sets contractual obligations and remedies; it does not promise that an outage is impossible. Ask which equipment and network components are covered, and whether support hours match the hours your business operates. Use the terms supplied with your quotation rather than assuming every CityFibre-based service has identical retail guarantees. ## Choose bandwidth around the business workload Consider concurrent users, cloud applications, voice and video, backups and large uploads. Measure existing traffic where possible, then allow appropriate headroom. Check the upgrade process and any contractual or equipment changes required to increase capacity. If you are considering a committed rate with burst headroom, read our [CityFibre Ethernet Flex explainer](https://www.exascale.co.uk/latest/cityfibre-ethernet-flex-flexible-connectivity-for-modern-businesses/). That guide covers the distinction between committed and peak bandwidth. ## Installation and resilience need their own plan Delivery can depend on a site survey, construction, permissions and access to the building. Confirm these dependencies and any additional charges before treating a requested date as a firm installation commitment. For a critical site, discuss backup connectivity, power and failover. Two connections are not necessarily independent if they share the same physical route or equipment. Ask how the proposed design addresses the failures that matter to your business. ## What to prepare for a quotation Provide the full site address, current and expected bandwidth needs, key applications, preferred term and resilience requirements. Exascale can use those details to assess availability and the appropriate business connectivity options. See [Exascale leased-line services](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) to discuss a business connection and request a quote. Looking for a home connection instead? Use our [CityFibre broadband packages page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). This article covers business leased-line considerations rather than residential offers. **Categories:** Business Connectivity, Latest **Tags:** SMEs --- ### [CityFibre Ethernet Flex: How Committed and Burst Bandwidth Work](https://www.exascale.co.uk/latest/cityfibre-ethernet-flex-flexible-connectivity-for-modern-businesses/) **Published:** January 11, 2026 **Author:** Thomas Bibb **Content:** CityFibre Ethernet Flex is a business Ethernet option built around committed capacity with additional burst bandwidth. Its purpose is different from choosing a residential full-fibre speed tier: the important questions are what capacity is committed, what extra capacity may be used and which service terms apply. ## Committed capacity and burst capacity The committed information rate, or CIR, is the bandwidth commitment defined in the service. The peak information rate, or PIR, is the upper rate permitted by the product. Extra burst capacity should not be treated as though the entire peak rate were committed at all times. Confirm both figures and the conditions attached to them in the quote. CityFibre describes its Ethernet 1000 Flex product as Ethernet with burstable bandwidth. Product availability and the retail service specification need to be checked for the individual business address. ## Which workloads might suit a flexible service? A business with a steady baseline of traffic and occasional large transfers may find a flexible bandwidth model useful. Examples include scheduled backups, distribution of large design files or periodic movement of data between locations. The business should measure its normal and peak demand before selecting the committed rate. If an application needs a sustained level of capacity, size the commitment for that requirement. Do not base a critical workload on an assumption that optional burst headroom will always be available. ## How is Flex different from a leased-line introduction? Our [CityFibre leased-line guide](https://www.exascale.co.uk/latest/what-is-a-cityfibre-leased-line/) explains dedicated business connectivity and how it differs from broadband. This article focuses specifically on the bandwidth model of Ethernet Flex and the questions it raises for a service quote. ## What to ask before ordering **Bandwidth:** ask for the committed and peak rates in both directions, how traffic is handled above the commitment and whether any limits or conditions apply. **Service scope:** confirm whether the quote includes internet access, the handoff equipment and managed routing, or is for a connectivity component within a wider network design. **Support and SLA:** review support hours, fault reporting, repair targets, availability measurements, exclusions and service credits in the actual contract. A target is not a guarantee that no outage can occur. **Delivery:** ask about survey requirements, building access, permissions, construction costs and the point at which an installation date can be confirmed. ## Plan resilience separately Burst capacity and resilience solve different problems. More bandwidth does not protect against a damaged cable, power loss or equipment failure. Where downtime has a material cost, discuss a backup connection and whether its physical route and dependencies are sufficiently separate. ## Discuss the requirement with Exascale Bring your site address, expected traffic profile, critical applications and resilience requirements to the discussion. Exascale can assess the available options and provide a service-specific quotation. For the network operator’s product overview, see [CityFibre Ethernet services](https://cityfibre.com/partners/products/ethernet-services). **Categories:** Business Connectivity, Latest **Tags:** Ethernet, SMEs --- ### [CityFibre Broadband Speeds Explained](https://www.exascale.co.uk/latest/cityfibre-broadband-speeds-from-150mbps-to-2-5gbps/) **Published:** April 8, 2026 **Author:** Thomas Bibb **Content:** CityFibre broadband speeds are usually shown in megabits or gigabits per second. Those figures describe a connection’s capacity, but the result on a particular device also depends on the router, home network and the service being accessed. This guide explains the numbers and how to test them. For current prices, package specifications and address availability, use the [Exascale CityFibre broadband page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). Older launch articles may describe tiers or offers that are no longer available. ## Mbps, Gbps and MB/s: what the units mean Mbps means megabits per second; Gbps means gigabits per second. In broadband package descriptions, 1Gbps is 1,000Mbps. File sizes and download applications often use megabytes, written MB, rather than megabits, written Mb. There are eight bits in a byte. For example, 1,000Mbps divided by eight is 125MB/s before protocol overheads and other limits. This is a unit conversion, not a promise that every download will reach 125MB/s. The remote server, device and storage can all reduce actual throughput. ## Download and upload speeds are different measurements Download is traffic coming to you; upload is traffic leaving you. Sending a large file or making a cloud backup uses upload capacity. A symmetric package has matching advertised upload and download rates. Check both figures in the specific offer rather than inferring upload performance from its download headline. ## How to read gigabit and multi-gig package figures A 1Gbps tier describes 1,000Mbps of headline capacity, 1.2Gbps describes 1,200Mbps, and 2.5Gbps describes 2,500Mbps. These are examples for interpreting package names; the products available to order depend on the provider and your address. A speed above 1Gbps is often called multi-gig. It can be shared by several devices, but a single device needs a suitable connection to make use of more than a gigabit. If you are choosing a tier, read [is CityFibre multi-gig worth it?](https://www.exascale.co.uk/latest/what-is-cityfibre-multi-gig-and-do-you-actually-need-it/) for the practical upgrade decision. ## Why a speed test may differ from the package headline A speed test measures the path between the test device and a particular test server at that time. Wi-Fi signal, Ethernet link speed, router processing, other traffic and test-server capacity can all influence the result. A device on a 1Gbps Ethernet link cannot measure more than that link’s capacity, and usable data throughput will be lower because of overheads. For higher-speed testing, use the [multi-gig equipment checklist](https://www.exascale.co.uk/latest/is-your-home-broadband-holding-you-back-heres-why-multi-gig-fibre-changes-everything/) to check the full path. ## How to run a useful CityFibre speed test **1. Use a suitable wired connection.** Connect the test device to the router by Ethernet. Check that the negotiated port speed is appropriate for the package. Do not bypass the router or alter the ONT unless your provider specifically directs you. **2. Reduce unrelated traffic.** Pause large downloads, backups and updates on other devices. Disable a VPN for the comparison if appropriate, then test it separately if VPN performance is the issue. **3. Record more than one result.** Note the date, time, test service, device, connection type and upload and download figures. Compare results at different times rather than drawing a conclusion from one reading. **4. Compare Wi-Fi separately.** Once you have a wired result, repeat from your usual wireless location. A large difference helps identify a home-network issue rather than automatically indicating a problem with the fibre line. ## What to do with a disappointing result Compare the results with the speed information supplied for your service, including how any minimum guarantee is defined. Share the test details with Exascale support if the wired performance is consistently below expectations. CityFibre’s [troubleshooting guidance](https://cityfibre.com/help-support/my-broadband-and-or-wifi-is-slow-or-keeps-dropping-out) also recommends checking a wired connection and contacting your provider. Looking to order instead? View [current CityFibre broadband packages](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) and check your address. **Categories:** Broadband & Wi-Fi, Latest **Tags:** broadband, Channel, CityFibre, Fibre Broadband, FTTP, Telecomms Channel, Wholesale Cityfibre --- ### [CityFibre and Exascale: Who Provides Your Broadband?](https://www.exascale.co.uk/latest/why-exascale-choose-cityfibre-our-partnership-explained/) **Published:** July 4, 2026 **Author:** Thomas Bibb **Content:** CityFibre and your broadband provider do different jobs. CityFibre operates the access network that brings fibre to a property. When you buy an Exascale package over that network, Exascale is your internet service provider and your point of contact for the service. Understanding that distinction helps when ordering, asking about a bill or reporting a problem. If you want prices or an availability check, go to the [Exascale CityFibre broadband page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). This article explains responsibilities rather than comparing packages. ## What CityFibre does CityFibre builds and operates fibre access infrastructure. Its network and installation teams, including appointed contractors, carry out the physical work needed to connect premises and maintain that infrastructure. The connection inside your property includes an optical network terminal, or ONT. A CityFibre-branded installation or ONT does not mean CityFibre manages your retail broadband account. The package is ordered through a participating provider. ## What Exascale does as your provider Exascale sells and manages your broadband service. Contact Exascale about an order, package, bill, activation question or service problem. The provider can check the account and connection, help narrow down the issue and coordinate with the access network where necessary. The access network is one part of the service. The provider’s network, router arrangements, support and contract terms also affect the overall experience. This is why two providers using the same infrastructure can offer different packages. ## Who should you contact if broadband stops working? Start with Exascale if Exascale supplies your broadband. Make a note of when the problem started, whether it affects every device, the ONT and router lights, and whether a wired connection works. Those details help distinguish an access-line issue from a router or Wi-Fi problem. Do not disconnect fibre connectors or try to move the ONT. If an engineer visit is required, your provider can explain the next steps. CityFibre’s own [slow connection guidance](https://cityfibre.com/help-support/my-broadband-and-or-wifi-is-slow-or-keeps-dropping-out) also directs customers to their internet service provider. ## Who handles orders and installation questions? Place the broadband order with the provider and use the order communications for appointment details. Depending on the stage of the installation, you may also receive messages from the network or its installation team. If a date or instruction is unclear, ask your provider before changing arrangements. Moving from a different access network may require new physical equipment. Our [Openreach-to-CityFibre switching guide](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/) explains what to prepare. ## Does every provider offer the same service? No. Compare the exact speeds, contract, router options and support included by each provider. Availability and product choice can vary, even where the physical access network is the same. For a network-level comparison, see [CityFibre vs Openreach](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-which-full-fibre-network-is-right-for-you/). ## Where to find the partnership announcement For the original company news, read the [Exascale and CityFibre partnership announcement](https://www.exascale.co.uk/press-release/exascale-partners-with-cityfibre-to-deliver-fttp-and-ethernet-services-across-the-uk/). For today’s residential options, use the [current CityFibre packages and availability page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). **Categories:** Company News, Latest **Tags:** CityFibre, Exascale News --- ### [CityFibre Multi-Gig Equipment: A Home Network Checklist](https://www.exascale.co.uk/latest/is-your-home-broadband-holding-you-back-heres-why-multi-gig-fibre-changes-everything/) **Published:** May 31, 2026 **Author:** Thomas Bibb **Content:** CityFibre multi-gig equipment needs to be checked from the router through to the device you use. A fast broadband package does not remove a slower Ethernet port, an underpowered router or a weak Wi-Fi connection. This checklist helps you find those limits before you buy hardware. Still deciding whether to upgrade? Read [whether CityFibre multi-gig is worth it](https://www.exascale.co.uk/latest/what-is-cityfibre-multi-gig-and-do-you-actually-need-it/). For current broadband packages, visit [Exascale’s CityFibre broadband page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). ## 1. Check the router’s WAN port The WAN port connects the router to the fibre ONT. To carry more than 1Gbps over that Ethernet link, both ends must support a suitable multi-gig link rate. A router with only a gigabit WAN port will limit the connection through it, even if its Wi-Fi branding advertises much higher theoretical rates. Check the exact router model and port specification. Do not assume every socket on the same device has the same speed. Leave the network-provided ONT in place and ask your provider if you are unsure which connection to use. ## 2. Check LAN ports and switches For a single wired computer to receive more than 1Gbps, the router’s LAN port and every switch port along that path must support the required rate. One gigabit link in that path becomes a bottleneck. A faster connection can also serve several devices at once, with each using less than the total capacity. Decide whether you need multi-gig speed to one workstation, shared capacity across the house, or both; the equipment requirements are different. ## 3. Check the computer or adapter Look at the Ethernet adapter’s supported speeds, not just whether the computer has a network socket. An external adapter also depends on its USB or other host connection and the correct driver. Confirm the negotiated link speed in the operating system after connecting. Real file transfers may also be limited by the computer’s storage, processor or the remote service. A multi-gig network link alone does not guarantee that an application will sustain the same throughput. ## 4. Inspect the cabling and installed links Check the cable specification, condition and the speed the link actually negotiates. Wall sockets, patch leads and intermediate connections all form part of the path. Replace damaged or unsuitable components rather than assuming the broadband service is responsible for a link that falls back to a lower rate. ## 5. Check router performance and compatibility Port speed is only part of the specification. The router needs enough processing capacity for the traffic and enabled features, such as VPNs, filtering or traffic inspection. Those features can change its usable throughput. If you are supplying your own router, follow our [Exascale bring your own router guide](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/) for service compatibility and configuration requirements. This equipment checklist does not replace those settings. ## 6. Treat Wi-Fi as a separate performance check Wireless performance depends on both router and client capabilities, signal strength, interference and building layout. A Wi-Fi 7 router does not turn an older phone or laptop into a Wi-Fi 7 device. Advertised wireless link rates are also different from application throughput. Where reliable high throughput matters, consider a suitable wired connection. For coverage across several rooms, assess access-point placement and how those access points connect back to the router. ## 7. Test one part of the path at a time Begin with a suitable wired device connected directly to the router, then add switches and other links back into the path. Check negotiated port speeds and pause unrelated heavy transfers. Use our [CityFibre speed testing guide](https://www.exascale.co.uk/latest/cityfibre-broadband-speeds-from-150mbps-to-2-5gbps/) to interpret results and distinguish broadband performance from an in-home limitation. ## Before you order equipment Write down the exact models, port speeds and links you already have. Check the router supplied with your chosen package before buying a replacement. Current package and router information belongs on the [CityFibre broadband service page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/); older announcements may describe equipment or offers that have since changed. **Categories:** Broadband & Wi-Fi, Latest **Tags:** CityFibre, Fibre Broadband, Multi-Gig Broadband --- ### [Is CityFibre Multi-Gig Worth It for Your Home?](https://www.exascale.co.uk/latest/what-is-cityfibre-multi-gig-and-do-you-actually-need-it/) **Published:** July 5, 2026 **Author:** Thomas Bibb **Content:** CityFibre multi-gig broadband can be worthwhile if you regularly move large files or several people put heavy demands on the connection at once. It is less likely to change your experience if ordinary browsing, streaming and video calls already work well. The useful question is what a faster package would actually improve in your home. Multi-gig means a connection above one gigabit per second. For current Exascale options, prices and availability, visit our [CityFibre broadband page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). For speed units and measurements, use the [CityFibre speeds guide](https://www.exascale.co.uk/latest/cityfibre-broadband-speeds-from-150mbps-to-2-5gbps/). ## Start with the problem you want to solve A slow game download, a long cloud backup and poor Wi-Fi in a bedroom are different problems. More incoming bandwidth may help the first two, provided the remote service and your equipment can keep up. It may do very little for the third. Before upgrading, compare a wired connection with your usual Wi-Fi connection and note when slowdowns happen. If performance is good near the router but poor elsewhere, improving coverage may be the better use of your budget. ## When a multi-gig upgrade can make sense **Frequent large transfers:** video projects, software images and other substantial files can make higher throughput useful. Check whether the service you transfer to or from can sustain the faster rate; a remote server or storage drive can be the limiting factor. **Several demanding users:** simultaneous downloads, backups and large work transfers can compete for capacity. Extra headroom can help when the existing connection is regularly saturated, even if an individual device does not use the full headline speed. **Time-sensitive uploads:** check the package’s upload speed if you send large files or back up substantial amounts of data. A high download figure alone does not answer that requirement. ## When a smaller package may be enough If your household mainly browses, streams and makes video calls without congestion, moving to multi-gig may produce little noticeable benefit. Connected lights, thermostats and similar devices do not, by themselves, justify a multi-gig connection. Gaming also needs a distinction: faster broadband can reduce a large download’s waiting time, but it does not automatically reduce game-server latency. Wi-Fi interference, routing and the remote server still matter. ## Include equipment in the upgrade cost The package is only one part of the cost. To exceed 1Gbps on one device, the router, relevant network ports and client connection all need suitable capacity. A household can still share a faster connection across several devices, but an older router may limit aggregate throughput too. Use our [multi-gig equipment checklist](https://www.exascale.co.uk/latest/is-your-home-broadband-holding-you-back-heres-why-multi-gig-fibre-changes-everything/) to assess the hardware before buying. If you plan to supply your own router, check Exascale’s compatibility requirements as well. ## A practical decision checklist Ask yourself: what task is too slow today; how often does it happen; is the broadband line actually the bottleneck; can the equipment and remote service use a faster connection; and does the time saved justify the total monthly and hardware cost? If you cannot identify a regular bottleneck, choose a package that comfortably meets today’s usage and review it when your needs change. If heavy transfers are a daily part of your work, the upgrade may have a clearer practical value. ## Compare the options available at your address Availability and retail packages vary. Check the [current Exascale CityFibre packages](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) rather than using historical launch prices, and compare the full contract cost before ordering. **Categories:** Broadband & Wi-Fi, Latest **Tags:** Broadband Speeds, CityFibre, Multi-Gig Broadband --- ### [Switching from Openreach to CityFibre: What to Expect](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-whats-the-difference-and-why-it-matters/) **Published:** May 4, 2026 **Author:** Thomas Bibb **Content:** Switching from Openreach to CityFibre involves changing the network that connects your home, even if you already have full fibre. The practical questions are where the new cable will enter, which equipment you will use and how the service change will be coordinated. If you are still choosing a network, start with our [CityFibre vs Openreach comparison](https://www.exascale.co.uk/latest/cityfibre-vs-openreach-which-full-fibre-network-is-right-for-you/). For current packages and an address check, visit [Exascale CityFibre broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/). ## Check the address and your existing contract Availability is specific to your property. A nearby CityFibre cabinet or a neighbour with service does not confirm that your address is ready to order. Check availability first, then review your minimum contract term, any early termination charges and services bundled with your existing broadband. Pay particular attention to a landline number you want to keep, alarms and other equipment that depends on a telephone connection. Tell your new provider what needs to move before confirming the order. ## Expect a separate CityFibre installation An Openreach fibre connection does not become a CityFibre connection by changing router settings. CityFibre explains that a move from another full-fibre network requires an installation on its network. This normally involves an external connection point and an internal optical network terminal, or ONT. The engineer will discuss the cable route and equipment position with you. Think about power sockets, access to the proposed location and how the router will connect to the ONT. If you rent or live in a building with shared areas, check whether permission or access arrangements are needed. Do not remove the existing network equipment yourself. ## Coordinate the switch through your new provider For eligible residential broadband switches, One Touch Switching lets the gaining provider coordinate the change with your existing provider. Give accurate account details and review the switching information you receive. Avoid cancelling the old connection independently unless your provider tells you this is necessary. Our [One Touch Switching guide](https://www.exascale.co.uk/latest/what-is-one-touch-switch/) explains the administrative process. Installation readiness and activation still need to be confirmed, so do not assume that placing an order means the new connection is already working. ## Prepare the router and home network Use the router supplied for your new service, or check that your own model meets Exascale’s requirements. A router used on another provider may need different settings. Our [bring your own router guide](https://www.exascale.co.uk/broadband-wifi/bring-your-own-router-to-exascale-full-fibre-on-exascale-cityfibre-and-openreach/) covers compatibility; an existing Wi-Fi name and password can often be reused to reduce the number of devices you need to reconnect. ## Check the new connection before putting equipment away Once activation is confirmed, test browsing, a wired device and your usual calls or work applications. Check any transferred phone number separately. Keep the order and activation messages, and follow the previous provider’s instructions for returning rented equipment. If something is not working, contact your broadband provider with the symptoms and ONT light status. The provider can investigate the service and coordinate a network visit where needed. ## Common switching questions **Can I reuse the Openreach ONT?** No. The ONT belongs to its access network; your new CityFibre connection needs the appropriate CityFibre equipment. **Will there be a gap in service?** Ask your new provider how installation and the transfer date will be coordinated. Keep a backup connection if continuous access is essential; do not treat a planned date as a guarantee against disruption. **Where can I check current deals?** Use the [CityFibre packages and availability page](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/), which is the place for current Exascale offers. Further information: [CityFibre’s guidance on joining from another network](https://cityfibre.com/help-support/i-already-have-full-fibre-broadband-but-want-to-join-the-cityfibre-network-how-do-i-do-that) and [Ofcom’s broadband switching guidance](https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider). **Categories:** Broadband & Wi-Fi, Latest **Tags:** broadband, CityFibre, Fibre Broadband, FTTP, openreaxh, Wholesale Cityfibre --- ### [Ofcom Blocks Openreach’s New-to-Network FTTP Offer: Why Fair Competition Matters for Exascale](https://www.exascale.co.uk/telecoms-industry-regulation/ofcom-openreach-fttp-offer-fair-competition/) **Published:** September 29, 2026 **Author:** chat.gpt **Excerpt:** Why Ofcom’s rejection of Openreach’s new-to-network FTTP offer helps protect fair competition and customer choice for operators such as Exascale. **Content:** The UK’s full fibre market needs a fair opportunity for independent networks to compete. For operators such as Exascale, that means being able to win customers through the quality of their infrastructure, service and pricing. Ofcom’s latest decision is a welcome step towards protecting that opportunity. ## What has Ofcom rejected? On 28 September 2026, [Ofcom directed Openreach to withdraw its Incremental New to Openreach Customer Offer](https://www.ofcom.org.uk/phones-and-broadband/telecoms-infrastructure/openreachs-proposed-commercial-offers). This was a proposed wholesale FTTP pricing offer, rather than a discount customers could buy directly from Openreach. Ofcom did not intervene in the other notified offers. Its decision therefore targets a specific pricing arrangement, rather than prohibiting FTTP price reductions generally. ## Why did the offer raise concerns? In its [published statement](https://www.ofcom.org.uk/siteassets/resources/documents/consultations/202294-openreachs-proposed-commercial-offers/statement-openreachs-proposed-commercial-offers.pdf?v=425825), Ofcom found that the discounted prices could leave a reasonably efficient competing operator unable to recover its costs. The offer targeted additional connections from outside Openreach’s network, including customers using alternative networks. Ofcom considered Openreach’s significant market power central to its ability to target these customers with low prices while leaving other customers’ prices unchanged. The regulator’s concern was the potential damage to sustainable network competition and, ultimately, consumers. It also concluded that the offer’s conditions, considered separately from the price level, did not themselves create a potential barrier to using another network. ## How this helps operators such as Exascale Our view is that the decision helps preserve the opportunity to compete on a sustainable basis. It offers no guarantee of commercial success for Exascale or any other operator. Building and operating a network involves ongoing commitments: maintaining equipment, supporting connections and planning capacity. The commercial case depends on customers choosing that network and continuing to use it. A fair market should give operators the opportunity to earn those customers through a compelling service. For Exascale, the importance of this principle extends beyond a single wholesale offer. We deliver services over our own infrastructure and partner networks, as described on our [website](https://www.exascale.co.uk/). A competitive network market supports that choice and gives us more ways to serve households and businesses. We believe the right measure of competition is whether customers continue to have credible alternatives, alongside attractive prices today. Independent operators must still demonstrate value, deliver reliable service and respond to customers’ needs. ## A stronger foundation for customer choice A level playing field gives providers room to compete through better service, investment and innovation. Customers should be able to compare meaningful alternatives and choose the connection that works for them. That is why we see Ofcom’s intervention as a positive development for the full fibre market. Protecting the opportunity for efficient networks to compete helps keep that choice alive. To explore connectivity for your home or business, [speak to Exascale](https://www.exascale.co.uk/contact/). **Categories:** Telecoms Industry & Regulation --- ### [iPhone 18 Pro and Wi-Fi 7: Is Your Home Broadband Ready?](https://www.exascale.co.uk/broadband-wifi/iphone-18-pro-and-wi-fi-7-is-your-home-broadband-ready/) **Published:** September 22, 2026 **Author:** chat.gpt **Excerpt:** Explore iPhone 18 Pro Wi-Fi 7 support and how Exascale broadband and Wi-Fi 7 routers fit into your home network, with practical setup tips. **Content:** A new iPhone is a good reason to take a fresh look at your home Wi-Fi. Whether you are downloading apps, backing up photos or catching up with friends on a video call, your experience depends on the connection between your phone, your router and the internet. Apple’s new **iPhone 18 Pro and iPhone 18 Pro Max support Wi-Fi 7**. Pairing a capable phone with an appropriate router is one part of getting your home network ready—and that is where Exascale’s Wi-Fi 7 routers and Full Fibre Broadband come in. ## What Wi-Fi does the iPhone 18 Pro support? Apple lists **Wi-Fi 7, also known as 802.11be, with 2×2 MIMO** for both models. It also specifies its N1 wireless networking chip. These details apply to the Pro and Pro Max models covered by [Apple’s UK technical specifications](https://www.apple.com/uk/iphone-18-pro/specs/). The useful takeaway is that these phones support the same Wi-Fi generation as Exascale’s Wi-Fi 7 routers. However, matching the generation does not mean every device and router supports every optional feature, or that a particular download speed is guaranteed. ## Why your router matters as much as your new phone Think about the route a download takes: it travels over your broadband connection, through your router and across Wi-Fi to your iPhone. A limitation anywhere along that route can affect the result. A new phone cannot remove the limitations of an older router, a weak signal or a broadband package that is being heavily used by other people in the house. Equally, a new router cannot increase the speed of the broadband service you have ordered. When reviewing your setup, consider three things together: - **Your broadband package:** does it suit the number of people and devices using it? - **Your router:** does it offer the connectivity and performance your household needs? - **Your Wi-Fi coverage:** is the signal good in the rooms where you actually use your phone? ## Bring your new iPhone together with Exascale Wi-Fi 7 Exascale offers Wi-Fi 7 routers alongside its broadband services, making your next phone upgrade a useful opportunity to review your home connection too. Explore our [Full Fibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/) and [broadband packages](https://www.exascale.co.uk/full-fibre-broadband/pricing/) to see the options for your household. Equipment and service availability depend on your address and chosen package; we can confirm the router supplied with your order. Already with Exascale? [Contact our team](https://www.exascale.co.uk/contact/) with your current router model and ask about your Wi-Fi 7 options. A new phone does not automatically mean you need a new router, so it is worth checking what you already have. ## Will I get my full broadband speed over Wi-Fi? There is no single wireless speed that every home will achieve. Distance, walls, interference, other connected devices and the capabilities of both the phone and router all affect performance. The service you are downloading from can also limit the result. For a useful comparison, test near your router and then in the rooms you use most. If the connection performs well nearby but falls away elsewhere, coverage deserves attention before you change broadband package. Wi-Fi 7 also should not be treated as a promise of a particular frequency band, channel width or multi-link configuration. Ask about the exact router and device combination if one of those features matters to you. ## Four ways to prepare your home Wi-Fi 1. **Check your router model.** Find out what you already have and whether an upgrade would address a specific limitation. 2. **Review its position.** Avoid hiding the router in a cupboard or behind large furniture; follow the placement guidance for your equipment. 3. **Keep software current.** Install supported iPhone updates and keep router firmware up to date. Apple includes this in its [recommended router settings](https://support.apple.com/en-gb/102766). 4. **Test where you use your phone.** Check the living room, home office and bedroom rather than relying on one result next to the router. ## Frequently asked questions ### Do I need to change broadband provider when I buy a new iPhone? No. Start by checking whether your existing broadband, router and coverage meet your needs. If you are considering a change, compare the whole service rather than choosing on the Wi-Fi generation alone. ### Does a Wi-Fi 7 router guarantee faster internet? No. It may address a limitation in your wireless setup, but your broadband package, signal conditions and the destination service still matter. ### Can Exascale help me choose a suitable setup? Yes—tell us which devices you use, how many people share your connection and where coverage is important. We can discuss the available broadband packages and router options for your address. ## Give your new phone a connection that suits your home Your next iPhone is only one part of your home network. Pairing suitable equipment with the right broadband package gives you a more considered starting point for streaming, working and staying connected. [Check Exascale availability at your address](https://order.exascale.co.uk/) or [talk to us about our Wi-Fi 7 routers](https://www.exascale.co.uk/contact/). **Categories:** Broadband & Wi-Fi **Tags:** Apple, Fibre Broadband, Home Networking, iPhone 18 Pro, Wi-Fi 7 --- ### [What is IP Transit?](https://www.exascale.co.uk/special/special-post/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** IP Transit is a service that allows internet service providers (ISPs) and other organisations to access the global internet. It’s essentially the motorway system of the internet, providing routes for data to travel from one network to another. When you send an email, stream a video, or browse a website, your data likely travels through multiple IP Transit providers to reach its destination. ### The Tier System in Internet Connectivity Internet providers are often categorised into tiers based on their network reach and peering relationships: Tier 1: These are the largest providers with global networks. They can reach every other network on the internet without paying for transit. Tier 2: These providers peer with some networks but also purchase IP transit to reach parts of the internet. Tier 3: These are typically local ISPs that solely purchase IP transit to participate in the global internet. Exascale: A Tier 2 IP Transit Provider in the UK Exascale (AS61049) has established itself as a significant Tier 2 IP Transit provider in the United Kingdom. Here’s what makes Exascale stand out: ### Extensive UK Coverage Exascale boasts a robust network with points of presence (PoPs) in key locations across the UK: London: The heart of the UK’s internet infrastructure and a global connectivity hub Manchester: A major tech hub in the North of England, often referred to as the “Northern Powerhouse” Wolverhampton: Serving the West Midlands, a region known for its industrial heritage and growing tech sector Telford: Extending coverage to Shropshire, supporting businesses in this developing area This strategic placement allows Exascale to offer low-latency, high-performance connectivity to a wide range of customers across the country, from bustling city centres to emerging tech clusters. ### Benefits of Choosing a Tier 2 Provider As a Tier 2 provider, Exascale offers several advantages to UK businesses and ISPs: Cost-effective solutions: Often more affordable than Tier 1 providers while still offering excellent connectivity, crucial for UK businesses looking to optimise their IT budgets. Flexibility: Can tailor solutions to meet specific customer needs, adapting to the unique requirements of UK-based organisations. Regional expertise: Deep understanding of the UK market and infrastructure, including regulatory considerations and local business practices. Direct peering relationships: Can offer optimised routes for UK and European traffic, particularly beneficial for businesses with a strong presence in these markets. ### Exascale’s Role in the UK Internet Ecosystem By providing [IP Transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) services, Exascale plays a crucial role in: Enhancing internet resilience in the UK, supporting the country’s digital infrastructure Offering alternative routes and reducing dependency on Tier 1 providers, fostering a more competitive market Supporting the growth of smaller ISPs and businesses, particularly important in regions outside of London Contributing to the overall health and competitiveness of the UK’s internet infrastructure, aligning with the government’s digital strateg The Importance of UK-based IP Transit Providers Having strong, UK-based IP Transit providers like Exascale is crucial for several reasons: Data sovereignty: With increasing concerns about data privacy and regulations like GDPR, keeping data routes within the UK when possible is becoming more important for many organisations. Reduced latency: By utilising a UK-based provider with strategically placed PoPs, businesses can ensure faster connections for their UK customers and partners.Support for regional development: Providers like Exascale help to distribute internet infrastructure more evenly across the UK, supporting the growth of tech hubs outside of London. Brexit considerations: As the UK continues to adapt to its post-Brexit reality, having robust, domestic internet infrastructure becomes increasingly important for ensuring digital resilience. ### Conclusion IP Transit is the lifeblood of the internet, and providers like Exascale are essential in keeping data flowing smoothly across the United Kingdom. As a Tier 2 provider with a strong presence across the UK, Exascale is well-positioned to support the growing connectivity needs of businesses and ISPs throughout the country. Whether you’re a small startup in Manchester, a growing regional ISP in the Midlands, or a established business in London looking to optimise your connectivity, understanding the role of IP Transit and providers like Exascale is crucial in making informed decisions about your internet connectivity strategy. In the rapidly evolving digital landscape of the UK, choosing the right [IP Transit provider](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) can be a key factor in your organisation’s success. **Categories:** Network & Infrastructure, Special **Tags:** Internet Routing --- ### [IPv4 vs IPv6: What UK Businesses Need to Know](https://www.exascale.co.uk/network-infrastructure/ipv4-vs-ipv6-what-uk-businesses-need-to-know/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** A practical UK business guide to IPv4, IPv6, CGNAT, static IP addresses and preparing networks for dual-stack connectivity. **Content:** Every device communicating over the internet needs an IP address. For decades, most networks have relied on IPv4. IPv6 was created to provide a much larger address space and support the internet’s continued growth. For UK businesses, the practical question is not whether one protocol is “better”, but how to support customers, applications and services during a long period in which both remain in use. ## What is IPv4? IPv4 uses 32-bit addresses, commonly written as four numbers separated by dots. Its address space is limited, so providers and organisations use techniques such as private addressing and Network Address Translation to conserve public addresses. ## What is IPv6? IPv6 uses 128-bit addresses, creating a vastly larger pool. Addresses are written in hexadecimal groups separated by colons. IPv6 also supports modern network design without depending on address sharing in the same way as IPv4. ## Why does IPv6 matter to businesses? ### Long-term address availability The growth of cloud services, connected devices and digital platforms continues to increase demand for addresses. IPv6 gives organisations room to design and scale networks without relying solely on scarce IPv4 space. ### Customer and partner reachability As more networks enable IPv6, websites and online services should be reachable over both protocols. Dual-stack operation allows systems to use IPv4 and IPv6 in parallel. ### Cleaner network design IPv6 can reduce the need for some forms of address translation. However, it still requires careful routing, firewalling, monitoring and operational controls. ## What is CGNAT? Carrier-grade Network Address Translation allows multiple customers to share public IPv4 addresses. It conserves address space but can complicate inbound connections, some VPNs, gaming, hosting and troubleshooting. Exascale states that its broadband service does not use CGNAT. Customers also receive IPv6 connectivity, while a static IPv4 address is available for £3 per month. Review the current [broadband pricing and options](https://www.exascale.co.uk/full-fibre-broadband/pricing/) before ordering. ## Do you need a static IP address? A static IP remains unchanged and can be useful for allow-listing, remote-access gateways, hosted services and monitoring. It is not automatically required for every business. Cloud applications, outbound-only services and provider-managed VPNs may work without one. Before ordering, list the applications that require inbound access or source-address allow-listing. This helps determine whether you need static IPv4, IPv6 addressing or both. ## How should a business prepare for IPv6? 1. **Audit services and equipment.** Identify routers, firewalls, switches, servers, monitoring platforms and applications that support IPv6. 2. **Define an addressing plan.** Allocate addresses consistently and document subnets, gateways and responsibilities. 3. **Review security policies.** Apply firewall rules, logging and vulnerability management to IPv6 as well as IPv4. 4. **Test DNS and applications.** Confirm that services published with IPv6 records are genuinely reachable and monitored. 5. **Train support teams.** Troubleshooting tools and escalation processes need to cover both protocols. 6. **Deploy in stages.** Start with a controlled service or site, measure results and expand when operational processes are ready. ## Common IPv6 misconceptions ### “IPv6 automatically makes a network secure” It does not. Security depends on correct design, filtering, patching, monitoring and access control. ### “Enabling IPv6 means switching off IPv4” Most organisations begin with dual stack, allowing both protocols while applications and partners transition at different rates. ### “Nobody uses IPv6 yet” IPv6 is already used across access networks, cloud platforms and content services. Businesses should understand their current exposure even if deployment is not immediate. ## Frequently asked questions ### Can IPv4 and IPv6 work together? Yes. Dual-stack networks run both protocols and select the appropriate path for each destination. ### Will IPv6 replace IPv4? IPv6 is the long-term expansion path, but IPv4 remains widely used. The transition is gradual. ### Does IPv6 remove the need for a firewall? No. IPv6 traffic must be protected, monitored and managed just like IPv4 traffic. ## Plan for both protocols A practical strategy supports today’s IPv4 requirements while preparing systems and teams for broader IPv6 adoption. Exascale can help organisations review connectivity as part of a wider [business network solution](https://www.exascale.co.uk/business-and-wholesale/). **Categories:** Network & Infrastructure --- ### [How to Build a Resilient Multi-Site Connectivity Strategy](https://www.exascale.co.uk/business-connectivity/how-to-build-a-resilient-multi-site-connectivity-strategy/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** Plan resilient multi-site connectivity with the right access services, verified path diversity, automatic failover, monitoring and testing. **Content:** A multi-site network has to do more than connect offices. It must support cloud applications, voice, remote access, data transfers and day-to-day operations across locations with different availability and risk profiles. Resilience comes from understanding dependencies and designing around business impact. Buying two circuits is not enough if both services share the same physical route, exchange or power supply. ## Start with business requirements List each site, its users, applications and operating hours. Identify which processes stop during an outage and estimate the effect after one hour, four hours and a full working day. This establishes which locations need dedicated connectivity, rapid failover or a simpler backup. ## Match the access service to each site Different locations can use different products within one overall design: - **Business full fibre or SoGEA** can provide cost-effective access for ordinary branch workloads, subject to local availability. - **Leased lines** provide dedicated, symmetrical bandwidth and business-grade service commitments for critical sites. - **Layer 2 connectivity** can link sites or data centres where private transport is required. - **IP transit and remote peering** support networks with their own routing and interconnection requirements. Exascale leased-line speeds range from 200Mbps to 10Gbps, subject to location, infrastructure and site requirements. ## Design genuine path diversity Two services are only resilient when a single failure is unlikely to affect both. Ask whether circuits use separate carriers, ducts, building entry points, exchanges, data centres and core paths. Document the answer rather than assuming that different product names mean physical diversity. ## Plan automatic failover Define how traffic moves when the primary service fails. The design may use firewall or router health checks, dynamic routing, software-defined WAN policies or provider-managed failover. Test what happens to voice calls, VPN sessions and cloud applications during the transition. ## Protect critical hubs Head offices and data centres often aggregate traffic for other sites, making them potential points of failure. Consider whether branches can reach cloud services directly when a hub is unavailable and whether central security controls have a resilient counterpart. Colocation in facilities such as Exascale’s Wolverhampton and Telford locations or Telehouse North and West in London can form part of a wider network design, depending on access and interconnection needs. ## Use measurable service levels Compare availability commitments, restoration targets, support hours and escalation processes. Exascale leased lines include a 100% Service Level Agreement with service credits where contractual availability is not achieved, alongside 24/7 telephone and email support from Telford and Wolverhampton. ## Monitor the complete service Router availability alone does not prove that users can reach an application. Monitor circuit state, latency, packet loss, DNS and key services from more than one location. Keep contact details, circuit references and escalation paths in an accessible runbook. ## Test failure scenarios Schedule controlled tests for primary-circuit loss, router failure, power loss and loss of a central site. Record failover time, application behaviour and manual steps. A backup that has never been tested should not be treated as proven resilience. ## Review capacity and growth Track peak utilisation and expected demand from new staff, sites and cloud workloads. Symmetrical bandwidth can be important for video, backups and large transfers. Build an upgrade path before links become consistently constrained. ## A practical multi-site checklist - Classify every site by business impact. - Map physical and logical dependencies. - Select suitable primary and backup access services. - Confirm path, carrier and power diversity. - Document failover policy and routing. - Monitor user-facing services. - Test outages regularly. - Review capacity after major business changes. ## Frequently asked questions ### Does every branch need a leased line? No. Critical hubs may require dedicated service, while smaller sites can use business broadband with an appropriate backup. ### Are two internet providers always resilient? No. Providers may share last-mile infrastructure or building entry routes. Physical diversity should be verified. ### How often should failover be tested? Testing should be regular and aligned with business risk, network changes and operational processes. ## Build resilience around the organisation A resilient design combines the right access services, verified diversity, tested failover and clear operational ownership. Explore [business leased lines](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) and other [Exascale connectivity solutions](https://www.exascale.co.uk/business-and-wholesale/) for a site-specific design. **Categories:** Business Connectivity **Tags:** Business Connectivity, Failover, Leased Lines, Multi-site Connectivity, Network Resilience --- ### [What Is Remote Peering? A Guide for UK Networks](https://www.exascale.co.uk/network-infrastructure/what-is-remote-peering-a-guide-for-uk-networks/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** Learn how remote peering connects UK networks to internet exchanges, when it complements IP transit and what to ask a provider. **Content:** Remote peering allows a network to connect to an internet exchange without installing equipment at every exchange location. Instead, a connectivity provider extends a Layer 2 connection from the organisation’s site or data centre to the exchange. For UK networks, hosting providers, content platforms and digital businesses, that can make it easier to reach a wider range of peers while controlling the operational cost and complexity of interconnection. ## How internet peering works Peering is the direct exchange of traffic between networks. Participants meet at an internet exchange point and use bilateral sessions or route servers to exchange routes. Traffic can then take a more direct path than it might through a conventional upstream transit provider. Peering and IP transit are complementary. Peering can provide direct paths to participating networks, while [IP transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) provides reachability to the wider internet. ## What makes remote peering different? With traditional on-site peering, a network deploys routers, ports and cross-connects in the same facility as the exchange. Remote peering carries the exchange connection across a provider’s network, avoiding the need for the customer to maintain hardware at every location. Exascale provides connectivity to major European metropolitan exchange points from locations across the UK through data-centre cross-connects or direct Layer 2 connectivity to a building. Its remote peering service can expose routes representing up to 70% of the global internet routing table through bilateral arrangements and route servers. ## Benefits of remote peering ### Lower network latency A direct path to content, cloud and access networks can reduce the number of intermediate networks traffic crosses. Results depend on the destination, exchange and routing policy, but the design can improve latency and path consistency. ### Broader interconnection without multiple deployments Remote access lets a network join exchanges beyond its physical footprint. That reduces the need for separate routers, rack space and cross-connect management at every exchange site. ### Operational simplicity A single provider can deliver the Layer 2 transport and support the interconnection path. Internal teams still control routing policy, but have fewer physical deployments to maintain. ### Flexible growth Organisations can expand into additional exchanges or adjust capacity as traffic patterns evolve, subject to provider and exchange availability. ## Who can benefit? - Internet service providers extending peering reach. - Hosting and cloud platforms improving paths to access networks. - Content providers moving high volumes of traffic. - Businesses that want more direct connectivity to digital platforms. - Networks entering a new market before committing to a physical point of presence. ## Remote peering, IP transit or a private connection? The right service depends on the traffic and destination. Remote peering supports exchange-based interconnection. IP transit provides global internet reachability. A private Layer 2 or data-centre cross-connect may be more appropriate when two parties need a dedicated path. A resilient design often uses more than one service, with diverse paths and clear routing policies. Exascale engineers can assess the organisation’s autonomous system, traffic profile, exchange requirements and existing connectivity. ## Questions to ask a remote peering provider - Which exchanges and locations are available? - Is access provided through route servers, bilateral sessions or both? - What port speeds and capacity options are supported? - How is Layer 2 resilience designed? - What monitoring, support and escalation arrangements are included? - How will the service integrate with existing transit and private connectivity? ## Frequently asked questions ### Do I need my own ASN? Peering normally requires appropriate network resources and routing capability. Requirements vary by exchange, so eligibility should be checked during design. ### Does remote peering replace IP transit? Usually not. Peering reaches participating networks, while transit provides broader internet reachability. Many networks use both. ### Can remote peering connect directly to my building? Exascale can deliver remote peering through data-centre cross-connects or Layer 2 connectivity to a building, subject to availability and design. ## Plan the right interconnection strategy Remote peering can extend reach while avoiding a full physical deployment at every exchange. Learn more about [Exascale remote peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) and discuss the exchange points, capacity and resilience your network requires. **Categories:** Network & Infrastructure **Tags:** Internet Routing --- ### [Leased Line vs Business Broadband: Which Does Your Business Need?](https://www.exascale.co.uk/business-connectivity/leased-line-vs-business-broadband-which-does-your-business-need/) **Published:** September 21, 2026 **Author:** chat.gpt **Excerpt:** Compare leased lines and business broadband, including speeds, resilience, installation, costs and the workloads each connection suits. **Content:** Choosing between a leased line and business broadband is not simply a question of headline speed. The right connection depends on how your organisation uses cloud applications, voice services, video conferencing, large file transfers and other business-critical systems. This guide explains the practical differences so you can make a better-informed decision. Availability, installation times and exact service options vary by location, so a site-specific assessment remains important. ## What is business broadband? Business broadband uses access technologies such as full fibre (FTTP) or SoGEA to connect a premises to the internet. It is designed to provide a capable, cost-effective service for day-to-day operations, including email, web applications, online meetings and cloud services. Because broadband infrastructure is shared, actual performance can vary. Upload speeds may also be lower than download speeds, depending on the product and access network. ## What is a leased line? A leased line is a dedicated connection for one organisation. Exascale leased lines provide symmetrical upload and download speeds and are available from 200Mbps to 10Gbps, subject to location, infrastructure and site requirements. Dedicated bandwidth is especially valuable where consistent performance, predictable latency and business-grade fault response are priorities. Exascale services include a 100% Service Level Agreement, with service credits where the contractual standard is not met. ## Leased line vs business broadband: the key differences ### Dedicated or shared capacity A leased line provides uncontended bandwidth for your organisation. Business broadband is delivered over shared access infrastructure, which makes it more economical but can mean less predictable performance. ### Upload and download speeds Leased lines are symmetrical, so uploads and downloads operate at the same contracted speed. That helps teams that move large files, host services, use off-site backup or depend heavily on video and voice applications. ### Service levels and support Leased lines are built for critical use and normally provide stronger service-level commitments and priority fault restoration. Exascale also provides 24/7 support by telephone and email from its Telford and Wolverhampton offices. ### Installation and cost Business broadband is usually faster and less costly to install where compatible access infrastructure already exists. A leased line may require new fibre construction and typically takes 30 to 90 days to install, depending on location and complexity. Pricing depends on bandwidth, location and the selected network provider. ## When should a business choose broadband? - You need reliable connectivity for ordinary office workloads. - Your applications can tolerate some variation in performance. - Budget and installation speed are primary considerations. - Your site has suitable full-fibre or SoGEA availability. Explore [Exascale business connectivity solutions](https://www.exascale.co.uk/business-and-wholesale/) for the available options. ## When is a leased line the better fit? - Internet access is operationally critical. - You need guaranteed, symmetrical bandwidth. - Large uploads, real-time services or cloud workloads are central to the business. - You need scalable capacity from 200Mbps to 10Gbps. - A business-grade SLA and priority fault resolution are essential. ## Can the two services be used together? Yes. Some organisations use a leased line as their primary service and a separate broadband connection for resilience. The appropriate design depends on whether the backup route shares ducts, exchanges, power or other infrastructure with the main circuit. A connectivity review can identify these dependencies. ## Frequently asked questions ### Is a leased line faster than business broadband? Not always by headline download speed. Its main advantages are dedicated capacity, symmetrical performance and stronger service commitments. ### Does every small business need a leased line? No. Business broadband can be entirely suitable for smaller teams and less critical workloads. The choice should reflect the financial and operational impact of slow performance or an outage. ### How much does a leased line cost? Cost varies according to bandwidth, location and available network infrastructure. A site-specific quote is required. ## Choose connectivity around business risk The best connection is the one that matches your workload, growth plans and tolerance for disruption. If guaranteed performance is essential, review [Exascale business leased lines](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or request a location-specific quote. **Categories:** Business Connectivity **Tags:** Leased Lines --- ### [Why Choose Exascale as Your Leased Line Provider?](https://www.exascale.co.uk/latest/why-choose-exascale-as-your-leased-line-provider/) **Published:** January 29, 2025 **Author:** Thomas Bibb **Content:** At Exascale, we’re transforming how UK businesses think about connectivity. From our Telford headquarters, we’ve built something different: a leased line provider that combines enterprise-grade infrastructure with genuine, human service. ### Our Approach to Leased Lines is Different We’ll be straight with you – we’re not the biggest name in connectivity, and that’s exactly how we like it. While other providers treat leased lines as just another product in their catalogue, it’s our primary focus. We’ve built our entire network from the ground up, using modern technology and fresh thinking to deliver the service your business actually needs. ### The Network We’ve Built We’re proud of our network infrastructure. Operating from Telford, we’ve carefully constructed a network that includes: - Multiple tier-1 transit providers (because redundancy matters) - Direct peering with major content providers in the UK and Europe (for unbeatable performance) - Diverse routing options (keeping your business connected, no matter what) - State-of-the-art Cisco equipment (we don’t cut corners on hardware) We’ve embraced software-defined networking (SDN) because it lets us be more responsive to your needs. When you want changes to your service, we can make them happen quickly – no lengthy change control processes or bureaucratic delays. ### Our Support Promise Here’s something you won’t hear from many providers: when you call us about your leased line, you’ll speak to someone who actually understands networking. Not a call centre operative. Not an outsourced service desk. Real, qualified engineers who can solve your problems. We keep our support in-house because we believe it’s the right thing to do. When you’re having connectivity issues at 3 am, you need someone who knows what they’re talking about, not someone reading from a script. ### Straight Talk About Pricing We know cost matters to your business. While we’re often more competitive than the big names, we won’t promise to be the cheapest. What we will promise is value for money – premium service without the premium price tag. We’d rather be known for quality than being the lowest bidder. ### Where We Excel Our leased line services particularly shine when it comes to: - High-bandwidth connections that actually deliver the speeds we promise - Ultra-low latency services for businesses where every millisecond counts - Flexible contracts that don’t lock you in for eternity - Quick deployment when you need connectivity fast We’re particularly good at serving medium-sized and multi-site businesses that need serious connectivity without the bureaucratic overhead that usually comes with it. ### Looking to the Future As businesses need more and more bandwidth, we’re ready. Our modern infrastructure means we can scale with your needs, and our agile approach lets us adapt quickly to new technologies and requirements. ### Why Businesses Choose Us We believe in letting our service speak for itself. Businesses choose us because we: - Actually deliver the speeds we promise - Provide real technical support from real engineers - Keep the paperwork simple and the contracts clear - Treat every customer like they matter (because they do) ### Come and Talk to Us If you’re tired of the same old connectivity solutions and want a [leased line provider](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) that actually understands your business, let’s talk. We won’t give you a hard sell or bore you with marketing spiel – just honest advice about whether we can help. We might not be the biggest name in connectivity, but we’re working hard to be the best. And we’d love the chance to show you why more businesses are choosing Exascale as their leased line provider. Want to know more? [Get in touch](https://www.exascale.co.uk/contact/). We promise you’ll speak to a human who knows what they’re talking about. **Categories:** Business Connectivity, Latest **Tags:** SMEs --- ### [5 Compelling Reasons to Become a Telecoms Channel Partner](https://www.exascale.co.uk/latest/5-compelling-reasons-to-become-a-telecoms-channel-partner/) **Published:** February 19, 2024 **Author:** Thomas Bibb **Content:** ![](https://i0.wp.com/www.exascale.co.uk/wp-content/uploads/2025/10/pexels-sora-shimazaki-5673488111.jpg?resize=1000%2C667&quality=45&ssl=1)In the fast-paced world of telecommunications, where connectivity is the backbone of modern living, the role of telecoms channel partners has never been more crucial. For individuals or businesses contemplating a foray into the telecoms industry, becoming a channel partner offers a myriad of opportunities. In this blog post, we explore five compelling reasons why you should consider taking the plunge and becoming a telecoms channel partner. 1. **Lucrative Business Opportunities** Partnering with telecom companies opens the door to a world of lucrative business opportunities. As a channel partner, you have the chance to leverage established telecom services and products, offering them to a broader audience in your local market. The demand for reliable and innovative telecom solutions is ever-growing, presenting a fertile ground for entrepreneurs to capitalize on this burgeoning market. 2. **Minimal Entry Barriers and Low Investment** Unlike starting a telecom company from scratch, becoming a channel partner comes with minimal entry barriers and a relatively low initial investment. Telecom companies often provide comprehensive training, support, and marketing resources to their partners, reducing the need for extensive infrastructure or technical expertise. This makes it an attractive option for individuals or businesses looking to enter the telecom industry without a hefty upfront investment. 3. **Access to Cutting-Edge Technology** As a telecom channel partner, you gain access to cutting-edge technology and services offered by established telecom providers. This access allows you to stay competitive in the market and provide your customers with the latest and most advanced solutions. In an industry where technological innovation is constant, being at the forefront of new developments is a significant advantage. 4. **Flexibility and Autonomy** One of the key benefits of becoming a telecom channel partner is the flexibility it affords. You have the autonomy to tailor your services to the specific needs of your local market, adapting to regional preferences and demands. This flexibility allows you to carve out a niche for yourself and differentiate your offerings, fostering a stronger connection with your customer base. 5. **Strategic Support and Training** Telecom companies understand the importance of their channel partners, and as such, they provide comprehensive support and training programs. From product knowledge to sales and marketing strategies, these initiatives empower partners to effectively represent and sell telecom services. The strategic support ensures that channel partners are well-equipped to navigate the complexities of the telecom industry and thrive in their role Becoming a telecoms channel partner is a strategic move for individuals or businesses seeking a rewarding venture in the dynamic world of telecommunications. With lucrative business opportunities, minimal entry barriers, access to cutting-edge technology, flexibility, and strategic support, the role of a channel partner offers a pathway to success. Embrace the opportunity, unlock your entrepreneurial potential, and contribute to the ever-expanding landscape of seamless connectivity. **Categories:** Business Connectivity, Latest **Tags:** broadband, Channel, Channel Live, Channel Partner, Partner, SMEs, Telecomms Channel --- ### [8 Signs You Need a Business Leased Line](https://www.exascale.co.uk/latest/8-signs-you-need-a-leased-line/) **Published:** December 15, 2025 **Author:** Thomas Bibb **Content:** Your internet connection isn’t just another utility; it’s the backbone of your business. Yet many UK organisations still rely on standard [SoGEA](https://www.exascale.co.uk/business-and-wholesale/connectivity/broadband/) or FTTP broadband long after it has stopped meeting their needs. A [leased line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) is a dedicated, uncontended internet connection that delivers guaranteed speeds, reliability and performance. But how do you know when it’s time to upgrade? Here are eight clear signs your business could benefit from a leased line. ### 1. Your Internet Slows Down at Busy Times If your connection grinds to a halt during peak hours, you’re likely on a contended service. Standard broadband is shared with other local users, meaning speeds can drop dramatically when demand rises. A leased line is uncontended, so your speeds remain consistent throughout the day; whether it’s 9am on a Monday or mid-afternoon on a Friday. ### 2. You Rely on Cloud Services Microsoft 365, Google Workspace, CRM systems, cloud accounting, file storage; modern businesses live in the cloud. If staff complain about slow uploads, laggy systems or failed syncs, your connection may be holding you back. Leased lines offer symmetrical speeds, meaning uploads are just as fast as downloads; essential for cloud-first businesses. ### 3. VoIP Call Quality Is Poor Dropped calls, delays, echoing or robotic voices are often caused by insufficient bandwidth or unstable connections. If your phone system runs over the internet, connection quality is non-negotiable. A leased line provides low latency and stable performance, making it ideal for [VoIP](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/), Microsoft Teams, Zoom and other real-time communications. ### 4. Downtime Is Costing You Money If internet outages bring your business to a standstill, you’re exposed to unnecessary risk. Lost productivity, missed sales and frustrated customers all add up. Leased lines typically come with strict Service Level Agreements (SLAs), including guaranteed uptime and rapid fix times – often within hours, not days. ### 5. You Have Multiple Users Competing for Bandwidth As your team grows, so does demand on your network. File transfers, video calls, system updates and backups all compete for bandwidth. With a leased line, bandwidth is guaranteed and scalable, so everyone can work efficiently without slowing each other down. ### 6. You Need to Transfer Large Files Regularly Businesses in creative, construction, engineering and professional services often need to send large files quickly and securely. Standard broadband upload speeds simply aren’t built for this. Symmetrical leased line speeds dramatically reduce upload times, improving collaboration and turnaround. ### 7. Security and Compliance Matter If your business handles sensitive data or must meet compliance standards, reliability and control over your connection are crucial. A leased line offers a private, dedicated connection with greater flexibility for firewalls, VPNs and advanced security measures. ### 8. You’re Planning for Growth If you’re expanding your team, opening new locations or adopting more digital tools, your connectivity needs will increase. Waiting until broadband becomes a problem can slow growth and frustrate staff. Leased lines are scalable, allowing you to increase speeds as your business evolves; without replacing the connection. **Categories:** Business Connectivity, Latest **Tags:** SMEs --- ### [UK Government Connectivity Plans and What They Mean for SMEs](https://www.exascale.co.uk/latest/uk-government-connectivity-plans-and-what-they-mean-for-smes/) **Published:** January 11, 2026 **Author:** Thomas Bibb **Content:** For most small and medium-sized businesses, internet connectivity is no longer just an IT consideration. It is fundamental to how the business operates day to day. From cloud applications and video calls to online sales and cybersecurity, a reliable connection underpins almost everything. Over the last few years, the UK Government has put increasing focus on improving national digital infrastructure. While much of the discussion is aimed at households, these plans have real, practical implications for SMEs too. Below is a clear, straightforward look at what is happening and what it means for your business. ## **The Push for Gigabit Broadband** The government’s long-term goal is to make gigabit-capable broadband available to nearly every home and business in the UK by 2030. In simple terms, this means connections capable of speeds of 1 Gbps or more, usually delivered via full fibre (FTTP). Coverage has grown quickly in recent years, especially in towns and cities, but many areas are still catching up. For SMEs, this matters because: - Faster connections support cloud software, hosted services and large data transfers - Reliability improves compared to older copper-based broadband - Smaller businesses can operate more like larger enterprises from a technology standpoint ## **Project Gigabit: Filling the Gaps** Not every area is commercially attractive for network operators to build in. That is where Project Gigabit comes in. This programme uses public funding to help extend full fibre networks into rural and hard-to-reach locations where the private sector might otherwise delay investment. It is aimed squarely at closing the digital divide between well-served urban areas and the rest of the country. What this means for SMEs: - Businesses outside major cities are more likely to see full fibre become available - Long-standing connectivity issues in rural areas are being addressed - Location becomes less of a barrier to running a digitally enabled business **The Gigabit Broadband Voucher Scheme** One of the most useful initiatives for SMEs is the Gigabit Broadband Voucher Scheme. This provides financial support to help cover the cost of installing gigabit-capable broadband when there are no immediate commercial plans to do so. Eligible SMEs can receive vouchers worth up to £4,500 per business, often used alongside residential vouchers to fund full fibre builds in business parks, industrial estates or rural communities. In practice: - Vouchers help reduce upfront installation costs - Businesses usually work with a registered supplier to apply - The scheme is particularly helpful where full fibre build costs would otherwise be prohibitive ## **Local Projects and Building Digital UK** The delivery of many broadband initiatives is overseen by Building Digital UK (BDUK), working closely with local authorities and network providers. Local councils often have their own digital connectivity projects, supported by central government funding. These schemes aim to improve broadband availability at a regional level and support local economic growth. Why SMEs should pay attention: - Connectivity upgrades may already be planned in your area - Local engagement can help businesses influence rollout priorities - Improved infrastructure can attract customers, staff and investment to the region ## **Competition and Choice in the Market** Alongside public investment, government policy and regulation are designed to encourage competition between network operators and ISPs. This has led to more alternative networks being built and more choice for businesses. For SMEs, increased competition often means: - Better service options - More flexible contracts - Competitive pricing for business-grade connectivity ## **Opportunities and a Few Realities** **Opportunities** - Access to faster and more reliable connections - Financial support through voucher schemes - Greater ability to adopt cloud services and modern tools **Realities** - Rollout timelines still vary significantly by location - Voucher schemes usually require proactive involvement - Full fibre installations can involve surveys and lead times ## **What SMEs Should Do Next** If you are reviewing your connectivity or planning for growth, a few practical steps can help: 1. Check what is available at your location now and what is planned 2. Ask your [ISP](Https://www.exascale.co.uk) about government-backed voucher schemes 3. Plan ahead, choosing solutions that can scale as your business grows 4. Look beyond speed, considering reliability, support and resilience **Final Thoughts** The UK Government’s connectivity plans are gradually reshaping the digital landscape for small and medium-sized businesses. While progress is not uniform everywhere, the direction of travel is clear. Faster, more reliable connectivity is becoming the norm rather than the exception. For SMEs, the key is awareness. Understanding what support exists and engaging with providers early can make the difference between struggling with legacy broadband and moving to a connection that genuinely supports long-term growth. **Categories:** Business Connectivity, Latest **Tags:** broadband, fibre, Fibre Broadband, Leased Lines, Project gigabit, SMEs --- ### [Shropshire’s Broadband Rollout Sparks Frustration Among MPs](https://www.exascale.co.uk/latest/shropshires-broadband-rollout-sparks-frustration-among-mps/) **Published:** April 21, 2026 **Author:** Thomas Bibb **Content:** ## A Digital Promise Still Out of Reach Reliable, high-speed internet is no longer a luxury, it’s essential infrastructure. Yet in rural counties like Shropshire, the rollout of full fibre broadband continues to lag behind expectations, sparking frustration among both residents and their elected representatives. Two local MPs, Helen Morgan and Stuart Anderson, have publicly criticised the slow pace of progress, arguing their constituents are being left behind in an increasingly digital world. ## Broken Promises and Growing Frustration Helen Morgan didn’t mince her words. Communities in North Shropshire, she said, were promised full fibre broadband by the end of the year, but instead face years of uncertainty, delays and shifting goalposts. That sense of frustration is echoed by Stuart Anderson, who described the county as being “neglected.” For many rural residents, these delays aren’t just inconvenient, they affect livelihoods, education, and access to services. In an era where remote work, online learning, and digital healthcare are becoming the norm, unreliable connectivity can widen the gap between urban and rural communities. ## The Council’s Defence: Progress, But Not Perfection Shropshire Council paints a more optimistic picture. According to the council: - 99.6% of premises have access to superfast broadband - Thousands of hard-to-reach properties have already been connected - Significant expansion is planned over the next few years Through the government’s Project Gigabit, around 3,400 difficult-to-reach homes and businesses have gained access to full fibre, with another 22,000 expected to benefit by 2030. The council acknowledges there’s still work to do but insists the overall trajectory is positive. ## What Went Wrong? A key setback came when Freedom Fibre, a contractor involved in the rollout, withdrew from the scheme. This disruption stalled progress and forced a reshuffle of responsibilities. Now, the Department for Science, Innovation and Technology has stepped in, reallocating more than 8,700 premises to an expanded contract with Openreach. While this may get things moving again, it also highlights a recurring issue with large infrastructure projects: reliance on multiple contractors can introduce delays when plans change. ## The Bigger Picture: Rural Connectivity Gap This situation in Shropshire reflects a broader national challenge. Rolling out full fibre broadband in rural areas is: - More expensive due to geography and lower population density - Logistically complex, requiring extensive groundwork - Less commercially attractive for private providers That’s why government-backed initiatives like Project Gigabit are crucial, but also why delays can have significant knock-on effects. ## Why It Matters At its core, this isn’t just about faster internet speeds. It’s about: - Equal access to opportunity - Supporting rural economies - Preventing digital exclusion When urban areas surge ahead with gigabit connectivity while rural communities wait years, the divide only deepens. ## Final Thoughts Shropshire may be statistically well-connected on paper, but for those still waiting on full fibre, the reality feels very different. The complaints from local MPs highlight a gap not just in infrastructure, but in expectations versus delivery. The revised plans and new contracts offer hope, but for many residents, the question remains: how long will they have to wait this time? **Categories:** Latest, Telecoms Industry & Regulation **Tags:** FTTP, Openreach, shropshire --- ### [Exascale Named Finalist for ‘Outstanding Business Growth’ at Shropshire Chamber Awards 2026](https://www.exascale.co.uk/press-release/exascale-named-finalist-for-outstanding-business-growth-at-shropshire-chamber-awards-2026/) **Published:** April 23, 2026 **Author:** Thomas Bibb **Content:** Exascale has been shortlisted as a finalist for the prestigious *Outstanding Business Growth* category at the 2026 Shropshire Chamber Awards 2026, recognising a period of rapid expansion driven in large part by surging demand for high-performance connectivity. ### Growth Driven by Connectivity Demand Over the past year, businesses across the UK have accelerated their reliance on digital infrastructure. This shift has led to a sharp increase in demand for **fibre broadband** and **SLA-guaranteed leased lines**, particularly among organisations that require consistent uptime, low latency, and scalable bandwidth. Exascale has responded to this demand by expanding its network capabilities and strengthening its position as a provider of reliable, enterprise-grade connectivity. From SMEs to large-scale enterprises, customers are increasingly prioritising dedicated connectivity solutions that offer performance guarantees, resilience, and direct access to critical infrastructure. Leased lines with strict Service Level Agreements have become essential for organisations running cloud platforms, hosting critical applications, or supporting remote and hybrid workforces. At the same time, fibre broadband adoption continues to grow as businesses seek faster, more reliable alternatives to traditional connectivity. ### Supporting Business-Critical Infrastructure Exascale’s growth has been closely aligned with these market needs. By delivering robust fibre connectivity alongside SLA-backed leased line solutions, the company has enabled businesses to operate with confidence, knowing their infrastructure is supported by dependable, high-capacity networks. This focus on connectivity has not only driven customer acquisition but also strengthened long-term relationships, as businesses increasingly view reliable internet access as a core operational requirement rather than a utility. ### Leadership Perspective Commenting on the announcement, CEO Thomas Bibb said: > “Our growth over the past year has been closely tied to the increasing demand for high-quality connectivity. Businesses are no longer willing to compromise when it comes to uptime and performance. Fibre broadband and SLA-backed leased lines are now fundamental to how organisations operate, and we’ve invested heavily to ensure we can meet that demand at scale.” Mitchell Callaghan, Head of Sales, added: > “We’re seeing a clear shift in customer expectations. Clients want guaranteed performance, rapid support, and infrastructure they can rely on without question. Our leased line solutions, backed by strong SLAs, are playing a key role in helping businesses maintain continuity and grow with confidence.” ### Looking Ahead As demand for reliable, high-speed connectivity continues to rise, Exascale is well-positioned to build on its momentum. With ongoing investment in fibre infrastructure and a continued focus on service reliability, the company is set to play an increasingly important role in supporting the UK’s digital economy. The winners of the Shropshire Chamber Awards 2026 will be announced in June, but being named a finalist already highlights Exascale’s success in responding to one of the most critical needs in today’s business landscape: dependable, high-performance connectivity. **Categories:** Company News, Press Release **Tags:** Business Award, Exascale News, Finalist, shropshire, Shropshire Chamber, Telford, Telford and Wrekin --- ### [Welcome Louie - Exascale’s Latest Apprentice Recruit](https://www.exascale.co.uk/latest/welcome-louie-exascales-latest-apprentice-recruit/) **Published:** August 8, 2026 **Author:** Thomas Bibb **Content:** We’re delighted to welcome **Louie**, the latest apprentice to join the Exascale team. Louie has joined our **Field Engineering team**, strengthening our civil engineering capabilities at an exciting time of growth for the business. As Exascale’s pipeline of works continues to expand, particularly across **new network infrastructure for housing developments and industrial projects**, growing our in-house engineering expertise is an important part of ensuring we can continue delivering high-quality infrastructure for our customers and partners. We’ve worked closely alongside **Telford College to create this apprenticeship role**, developing an opportunity that combines classroom learning with meaningful, hands-on experience in the field. The partnership helps us invest in local talent while building the skills we need as Exascale continues to grow. Apprenticeships play an important role in developing the next generation of skilled engineers. Working alongside our experienced team, Louie will gain practical experience across live projects while developing the technical knowledge and skills needed to build a long-term career within the industry. We’re pleased to have Louie on board and proud to be working with [Telford College](https://telfordcollege.ac.uk/ "Telford College") to create opportunities for the next generation of engineering talent. **Welcome to the team, Louie!** **Categories:** Broadband & Wi-Fi, Company News, Latest **Tags:** Exascale News --- ### [Ultimate Guide to Broadband Speeds: Find Your Perfect Match](https://www.exascale.co.uk/latest/ultimate-guide-to-broadband-speeds-find-your-perfect-match/) **Published:** May 28, 2026 **Author:** Thomas Bibb **Content:** Choosing a broadband package used to be simple. A standard internet connection was enough for checking emails and browsing websites. But today, with 4K streaming, online gaming, remote working, smart homes, video conferencing, and dozens of connected devices, choosing the right broadband speed matters more than ever. So how much broadband speed do you actually need? The answer depends on how you use the internet, how many people are in your household, and whether you rely on a stable connection for work, gaming, or streaming. In this guide, we’ll break down broadband speeds in simple terms and help you choose the right package for your home or business. **What Does Broadband Speed Mean?** Broadband speed is measured in Mbps (Megabits per second) or Gbps (Gigabits per second). - **Mbps** = Millions of bits per second - **Gbps** = Thousands of Mbps The higher the number, the more data your connection can handle at once. Broadband speed affects: - Downloading files - Streaming Netflix or YouTube - Video calls on Teams or Zoom - Online gaming - Uploading files to the cloud - Smart home devices **How Much Broadband Speed Do You Need?** **50–100 Mbps** **Best for:** - Small households - Web browsing - HD streaming - Casual gaming A 50–100 Mbps connection is enough for everyday internet use. If you live alone or with one other person and mainly stream, browse, and use social media, this speed is usually sufficient. However, multiple users streaming in 4K or downloading large files at the same time may notice slowdowns. **150–300 Mbps** **Best for:** - Families - Remote working - Multiple streaming devices - Smart homes This is the sweet spot for many modern households. With speeds of 150–300 Mbps, several people can: - Stream Netflix in 4K - Join video calls - Play online games - Download large files - Use smart devices simultaneously If you work from home regularly, this speed range offers a noticeable improvement in reliability and responsiveness. **500 Mbps** **Best for:** - Heavy internet users - Content creators - Competitive gamers - Large households A 500 Mbps connection provides excellent performance even during peak usage. This speed is ideal if your household regularly: - Streams in multiple rooms - Uploads large files - Uses cloud backups - Hosts video meetings daily - Games online competitively You’ll also benefit from much faster downloads and lower latency on full fibre networks. **1 Gbps (Gigabit Broadband)** **Best for:** - Tech-heavy homes - Businesses - Serious gamers - Future-proofing your connection Gigabit broadband delivers ultra-fast performance with virtually no buffering or slowdown. At 1 Gbps, you can: - Download large games in minutes - Stream 4K and 8K content effortlessly - Run dozens of connected devices - Upload large files quickly - Enjoy extremely low latency gaming Gigabit full fibre broadband is increasingly becoming the standard for modern homes and businesses. **Why Upload Speed Matters Too** Most broadband comparisons focus on download speeds, but upload speed is becoming just as important. Upload speed affects: - Video calls - Cloud backups - Uploading files - Livestreaming - CCTV systems - Remote working Traditional copper broadband often has very slow upload speeds. Full fibre broadband provides symmetrical speeds, meaning uploads are just as fast as downloads. That makes a huge difference for: - Home workers - Businesses - Gamers - Content creators **How Many Devices Are Connected in Your Home?** The average UK home now has over 15 internet-connected devices. This includes: - Phones - TVs - Laptops - Tablets - Smart speakers - Security cameras - Consoles - Smart thermostats Even if each device only uses a small amount of bandwidth, they all add up. If your connection slows down in the evenings, it may not be your broadband provider — it could simply be that your current speed no longer matches your household usage. **Full Fibre vs Standard Broadband** Not all broadband connections are equal. **Standard Fibre (FTTC)** - Uses copper cables for part of the connection - Slower uploads - Performance can drop over distance **Full Fibre (FTTP)** - Fibre optic connection directly to your property - Faster and more reliable - Lower latency - Symmetrical speeds available - Better for gaming and remote work Full fibre broadband is quickly replacing older copper-based networks across the UK. **Is Gigabit Broadband Worth It?** For many households, yes. If you: - Work from home - Game online - Stream in 4K - Have multiple users - Use cloud services - Want a future-proof connection Then gigabit broadband can dramatically improve your online experience. As more devices become connected and internet usage continues to grow, faster full fibre broadband is becoming less of a luxury and more of a necessity. **Final Thoughts** The best broadband speed depends on how you use the internet. For light users, 50–100 Mbps may be enough. But for families, gamers, remote workers, and businesses, higher speeds provide a much smoother and more reliable experience. If you’re investing in broadband today, it makes sense to choose a connection that can handle tomorrow’s demands too. At Exascale, we provide high-speed full fibre broadband designed for modern homes and businesses — with fast, reliable connectivity powered by next-generation networks. Looking to upgrade your broadband? Explore our latest [full fibre packages](https://www.exascale.co.uk/full-fibre-broadband/pricing/ "Pricing") today. **Categories:** Broadband & Wi-Fi, Latest **Tags:** Fibre Broadband --- ### [Apple WWDC 2026 and the Growing Importance of Gigabit Full Fibre Broadband in the UK](https://www.exascale.co.uk/latest/apple-wwdc-2026-and-the-growing-importance-of-gigabit-full-fibre-broadband-in-the-uk/) **Published:** June 3, 2026 **Author:** Thomas Bibb **Content:** Apple’s Worldwide Developers Conference (WWDC) 2026 showcased the next generation of software, artificial intelligence, and connected experiences across the Apple ecosystem. From enhanced AI capabilities and smarter productivity tools to deeper integration between devices, the event highlighted how technology is becoming increasingly connected and data-driven. While much of the attention focused on Apple’s latest innovations, there is another essential element that helps power these experiences: high-quality broadband infrastructure. As digital services become more advanced, the importance of Gigabit Full Fibre Broadband in the UK continues to grow. ## A More Connected Digital Future The announcements at WWDC 2026 reinforced a trend that has been developing for several years. Modern applications increasingly rely on cloud services, real-time synchronisation, artificial intelligence, and seamless connectivity between devices. Whether users are collaborating on documents, accessing cloud storage, streaming high-resolution content, or interacting with AI-powered features, fast and reliable internet access is critical to the overall experience. The technology of the future depends not only on powerful devices but also on the networks that connect them. ## Why Full Fibre Matters Gigabit Full Fibre Broadband provides a direct fibre-optic connection to homes and businesses, delivering faster speeds and greater reliability than traditional copper-based broadband services. For UK households and organisations, Full Fibre offers several important advantages: ### Faster Access to Cloud Services Cloud-based platforms continue to play an increasingly important role in both personal and professional life. Full Fibre enables faster uploads, downloads, and synchronisation across multiple devices, helping users stay productive and connected. ### Supporting AI-Powered Applications Artificial intelligence was a major theme throughout WWDC 2026. Many AI services rely on cloud infrastructure to process requests, access information, and deliver intelligent responses. A fast broadband connection helps ensure these services remain responsive and effective, particularly as AI adoption continues to grow. ### Improved Remote and Hybrid Working Video conferencing, cloud collaboration, and remote access solutions have become essential tools for businesses across the UK. Gigabit Full Fibre provides the speed and stability needed to support modern working practices without disruption. ### Better Performance for Multiple Devices Today’s households often have dozens of connected devices, including smartphones, tablets, smart TVs, gaming consoles, and smart home technology. Full Fibre broadband provides the capacity needed to support simultaneous usage without compromising performance. ## Preparing the UK for Tomorrow’s Technology The innovations unveiled at WWDC 2026 offer a glimpse into the future of computing. As software becomes smarter and digital experiences become more immersive, network demands will continue to increase. Gigabit-capable Full Fibre networks are designed to meet these demands. They provide the bandwidth, reliability, and scalability required to support emerging technologies for years to come. For businesses, this means greater productivity and improved access to digital services. For households, it means smoother streaming, better connectivity, and the ability to embrace new technologies with confidence. ## Looking To The Future Apple’s WWDC 2026 demonstrated that the future of technology is increasingly connected, intelligent, and cloud-powered. To fully benefit from these innovations, users need broadband infrastructure that can keep pace. Gigabit Full Fibre Broadband is becoming a fundamental part of the UK’s digital future. As demand for data continues to grow and new technologies emerge, reliable fibre connectivity will play a vital role in helping homes and businesses make the most of everything the digital world has to offer. **Categories:** Broadband & Wi-Fi, Latest **Tags:** Broadband Speeds, Fibre Broadband --- ### [Exascale Nears Completion of New 288-Core Fibre Spine Across Telford](https://www.exascale.co.uk/press-release/exascale-nears-completion-of-new-288-core-fibre-spine-across-telford/) **Published:** June 15, 2026 **Author:** Thomas Bibb **Content:** Exascale is pleased to announce that construction of its new high-capacity 288-core fibre spine is now nearing completion, representing a significant milestone in the company’s continued investment in digital infrastructure across Telford and Wrekin. The new fibre route originates in the business-dense Hortonwood area before traversing Trench Lock, Wellington, Ketley, Lawley, Horsehay and Madeley, ultimately terminating at Halesfield. Once completed, the new spine will provide substantial additional capacity and resilience across the Exascale network, supporting future growth and enabling enhanced connectivity services for businesses, public sector organisations and wholesale partners throughout the region. The project is expected to complete within the coming week and forms part of Exascale’s long-term strategy to expand and strengthen its independently owned telecommunications infrastructure across Shropshire and the wider West Midlands. “This investment further reinforces our commitment to building high-quality digital infrastructure for the communities and businesses we serve,” said Thomas Bibb, CEO of Exascale. “By increasing both network capacity and resilience, we are ensuring that our platform is ready to support future demand while continuing to deliver the high-performance connectivity our customers expect.” Importantly, the entire project has been funded directly by Exascale without reliance on public subsidies, government grants or taxpayer funding. The investment reflects the company’s belief in taking a long-term approach to infrastructure development and demonstrates its continued confidence in the region’s economic growth. As an independent telecommunications operator, Exascale continues to invest heavily in its own network assets, creating a robust and scalable platform capable of supporting everything from business connectivity and public sector networks through to future fibre expansion projects. **Categories:** Company News, Press Release **Tags:** Exascale News, Fibre Broadband, Telford --- ### [PHP patched in hours: how we used AI agents](https://www.exascale.co.uk/network-infrastructure/php-patched-in-hours-ai-agents/) **Published:** October 22, 2026 **Author:** Thomas Bibb **Excerpt:** How Exascale used AI agents to patch PHP servers and update application code across our own infrastructure and client environments within hours. **Content:** On 21 October, we responded to the critical PHP security disclosure by patching servers across Exascale’s own infrastructure and client environments. We used AI agents to help carry out the work and update application codebases, allowing applications to move to patched PHP releases within hours. ## The PHP security release The release addressed two vulnerabilities, **CVE-2026-109618** and **CVE-2026-109619**, which can allow an attacker to execute code without authentication under certain conditions. PHP’s maintainers released fixes in versions 8.2.35, 8.3.36, 8.4.27 and 8.5.12, and urged users to update immediately. The [official PHP advisory](https://www.php.net/archive/2026.php#2026-10-21-5) sets out the affected systems and upgrade options. ## Why application compatibility mattered Getting a security update installed can be straightforward when an application already runs on a supported PHP branch. Older applications can take more work. Moving them to a newer runtime may mean changing code or updating dependencies before the upgrade can go ahead. During an urgent patching exercise, that application work can become the main delay. ## How AI agents helped We used agents powered by efficient AI models to work on those code changes. The task was specific: update the existing applications so they could run on the remediated PHP version. This gave us more capacity to handle the codebase work alongside the server updates. Efficient models suited the job: we needed to make focused compatibility changes quickly across the codebases involved. They helped us work through the application updates while server patching was under way. ## Patching our own and client systems The response covered clients’ systems as well as our own. By dealing with application changes as part of the patching work, we could help clients move forward without leaving the compatibility problem for a separate development project. The underlying security fixes were provided by PHP’s maintainers. Our application changes enabled the upgrades. Reviewing those changes, testing the applications and checking that the running services have picked up the patched runtime remain necessary parts of the job. Urgent upgrades often get held up by the application work around them. Using agents for that work helped us get both our own systems and client applications onto patched PHP releases within hours. **Categories:** Network & Infrastructure **Tags:** AI Agents, CVE-2026-109618, CVE-2026-109619, PHP, Security Patching --- ## Pages ### [Multi-Gig Full Fibre Broadband](https://www.exascale.co.uk/) **Published:** August 14, 2025 **Author:** Thomas Bibb --- ### [Our Process](https://www.exascale.co.uk/full-fibre-broadband/our-process/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [CityFibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/) **Published:** April 28, 2026 **Author:** Thomas Bibb **Excerpt:** Check CityFibre broadband availability and choose an Exascale full fibre package up to 2.5Gbps, with a Wi-Fi 7 router and UK support. --- ### [CityFibre 2.5Gbps broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/2-5gbps/) **Published:** October 21, 2026 **Author:** Thomas Bibb **Excerpt:** Explore Exascale CityFibre 2.5Gbps broadband, live pricing and multi-gigabit equipment guidance. Check whether this tier is available at your address. --- ### [CityFibre 1.2Gbps broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/1-2gbps/) **Published:** October 21, 2026 **Author:** Thomas Bibb **Excerpt:** Compare Exascale CityFibre 1.2Gbps broadband, live pricing and equipment requirements. Understand multi-device capacity before checking your address. --- ### [CityFibre 1Gbps broadband](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/1gbps/) **Published:** October 21, 2026 **Author:** Thomas Bibb **Excerpt:** Explore Exascale CityFibre 1Gbps broadband, live monthly pricing, router options and practical equipment advice. Check availability at your address. --- ### [Business & Wholesale Solutions](https://www.exascale.co.uk/business-and-wholesale/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Connectivity](https://www.exascale.co.uk/business-and-wholesale/connectivity/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** --- ### [Telecoms Resellers](https://www.exascale.co.uk/business-and-wholesale/sectors/wholesale/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Managed Service Providers](https://www.exascale.co.uk/business-and-wholesale/sectors/managed-service-providers/) **Published:** September 23, 2026 **Author:** chat.gpt --- ### [Wholesale Broadband](https://www.exascale.co.uk/business-and-wholesale/connectivity/wholesale-broadband/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Remote Peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Excerpt:** Exascale OnePort connects your network to AMS-IX, LINX, LONAP and FryIX over a single port, with optional IP Transit. Explore remote peering, routing and delivery options. --- ### [Wolverhampton Colocation](https://www.exascale.co.uk/business-and-wholesale/data-centre/wolverhampton-colocation/) **Published:** September 29, 2026 **Author:** chat.gpt **Excerpt:** Wolverhampton colocation for your servers and network equipment. Explore rack space, power, cooling, access, remote hands and connectivity to five providers, with local leased line options. --- ### [3CX Phone System](https://www.exascale.co.uk/business-and-wholesale/voice/hosted-3cx-phone-system/) **Published:** September 29, 2026 **Author:** chat.gpt **Excerpt:** Explore Exascale 3CX phone systems for business, with features, migration and connectivity guidance, plus answers to common questions about hosted telephony. --- ### [Data Centre](https://www.exascale.co.uk/business-and-wholesale/data-centre/) **Published:** September 20, 2026 **Author:** chat.gpt --- ### [Leased Line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) **Published:** September 20, 2026 **Author:** chat.gpt --- ### [Leased Lines Telford](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-telford/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines West Bromwich](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-west-bromwich/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Leeds](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-leeds/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Nottingham](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-nottingham/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Coventry](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-coventry/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Cardiff](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-cardiff/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Bristol](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-bristol/) **Published:** September 24, 2026 **Author:** chat.gpt --- ### [Leased Lines Manchester](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-manchester/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Leased Lines Wolverhampton](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-wolverhampton/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Leased Lines Edinburgh](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-edinburgh/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Leased Lines Cheltenham](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-cheltenham/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Leased Lines Birmingham](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-birmingham/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Leased Lines London](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/leased-lines-london/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Who We Work With](https://www.exascale.co.uk/business-and-wholesale/sectors/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Manufacturing](https://www.exascale.co.uk/business-and-wholesale/sectors/manufacturing/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Small to Medium Businesses](https://www.exascale.co.uk/business-and-wholesale/sectors/sme/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Healthcare](https://www.exascale.co.uk/business-and-wholesale/sectors/healthcare/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Aerospace](https://www.exascale.co.uk/business-and-wholesale/sectors/aerospace/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Education](https://www.exascale.co.uk/business-and-wholesale/sectors/education/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Housing Developers](https://www.exascale.co.uk/business-and-wholesale/sectors/housing-developers/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Broadband in Telford & Wrekin](https://www.exascale.co.uk/full-fibre-broadband/broadband-in-telford-wrekin/) **Published:** September 20, 2026 **Author:** chat.gpt --- ### [Gaming Broadband](https://www.exascale.co.uk/full-fibre-broadband/gaming-broadband/) **Published:** September 20, 2026 **Author:** chat.gpt --- ### [Pricing](https://www.exascale.co.uk/full-fibre-broadband/pricing/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Why choose Exascale](https://www.exascale.co.uk/full-fibre-broadband/why-exascale/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [IP Transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) **Published:** September 20, 2026 **Author:** Thomas Bibb --- ### [Full Fibre Broadband](https://www.exascale.co.uk/full-fibre-broadband/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [About](https://www.exascale.co.uk/about/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [IP Transit London](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit-london/) **Published:** February 8, 2026 **Author:** Thomas Bibb --- ### [SoGEA Broadband](https://www.exascale.co.uk/business-and-wholesale/connectivity/broadband/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Order Journey](https://www.exascale.co.uk/order-journey/) **Published:** November 15, 2025 **Author:** Thomas Bibb --- ### [Business Full Fibre](https://www.exascale.co.uk/business-and-wholesale/connectivity/full-fibre/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Complaints Procedure](https://www.exascale.co.uk/complaints-procedure/) **Published:** September 18, 2025 **Author:** Thomas Bibb --- ### [Cookie Policy](https://www.exascale.co.uk/cookie-policy/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Privacy Policy](https://www.exascale.co.uk/privacy-policy/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Service Level Agreement](https://www.exascale.co.uk/service-level-agreement/) **Published:** September 18, 2025 **Author:** Thomas Bibb --- ### [VoIP Phone Systems](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Call Forwarding](https://www.exascale.co.uk/business-and-wholesale/voice/call-forwarding/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Generic Ethernet Access](https://www.exascale.co.uk/business-and-wholesale/connectivity/generic-ethernet-access/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Business Internet Access](https://www.exascale.co.uk/business-and-wholesale/connectivity/internet-access/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Contact Us](https://www.exascale.co.uk/contact/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Automotive](https://www.exascale.co.uk/business-and-wholesale/sectors/automotive/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Voice](https://www.exascale.co.uk/business-and-wholesale/voice/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Working With Us](https://www.exascale.co.uk/about/working-with-us/) **Published:** September 8, 2025 **Author:** Thomas Bibb --- ### [Terms of Service](https://www.exascale.co.uk/terms-of-service/) **Published:** September 18, 2025 **Author:** Thomas Bibb --- ### [Exascale Broadband](https://www.exascale.co.uk/full-fibre-broadband/exascale-broadband/) **Published:** September 30, 2026 **Author:** chat.gpt --- ## Careers ### [Multi-Skilled Fibre Engineer](https://www.exascale.co.uk/careers/multi-skilled-fibre-engineer/) **Published:** September 24, 2025 **Author:** Thomas Bibb **Content:** ## We’re a telecommunications provider like no other Exascale is disrupting the UK telecommunications landscape, challenging the large household names by delivering unrivalled customer service backed by a brand-new multi gigabit full fibre network built for home, business, and wholesale. We have big ambition but never lose sight of the things which matter most. That’s why we want you to work where you’re most productive, taking a flexible approach to work. Focusing upon your family life, wellbeing, and mental health. ### A career with benefits We’re passionate about what we do and we’re passionate about our talented people too. With a competitive salary of up to £40,000 depending on experience, when you join Exascale you’ll also enjoy market leading benefits like 29 days holiday, a day off on your birthday, performance-related bonus scheme, company pension, discounts at over 1,000 well-known retailers, private healthcare and much more. ### To excel in this role, you’ll need - Previous experience working on the Openreach OH/UG network - Experience splicing, dressing fibre within closure trays internal/external, labelling cables and trays as per the job pack/schedule. - Understanding of how to use an OTDR, optical power meters and various methods of testing and fibre fault finding PON/optical networks. - NRSWA Unit 2 – Signing Lighting and guarding - Experience of connecting customers from the access node; installing fibre drop cable, CSP, ONT and in home CPE. - Able to prove duct routes in both Exascale and Openreach PIA networks using rod and roping methods - Demonstrable experience in cable and sub-duct pulling techniques - Knowledge of how to blow large fibre count cables over 2-4km distances, fleeting cable at mid-span points. - Willingness to travel between distribution and spine network deployment sites/areas. - Ability to work in confined spaces from time to time, such as manholes. - Set up a area of work safely inline with the various regulations ### What you’ll bring to the role - A great team player - Experience of working in telecoms - Clean driving license - A working understanding of NRSWA (importantly Unit 2) - Excellent organisational skills, communications skills (written and verbal). - Time management skills - Keen and eager to learn new things. - A strong fit for our brand and organisational culture. - Good working knowledge of Microsoft Office and Sharepoint. ### What we’ll provide you - A mobile phone and tablet computer - A brand-new Ford Transit Van - An open feedback forum to help Exascale continually improve - All the latest tools to carry out the job efficiently and safely - Unlimited training to enable you to excel and outperform - Are you ready disrupt the telecommunications landscape in the UK? Join Exascale, and start today. Strictly no agencies! --- ## Case Studies ### [Autocraft](https://www.exascale.co.uk/case-studies/autocraft/) **Published:** November 12, 2025 **Author:** Thomas Bibb **Content:** ## Overview Autocraft is a well-established, Telford based business focused on delivering quality automotive solutions and outstanding customer care. Facing the need for robust, high-speed connectivity to support their growing workflow, Autocraft decided it was time to switch to fibre and upgrade their IT infrastructure for greater reliability. ## The challenge Autocraft’s priorities when looking for a new supplier included: - Reliable, fast connectivity to improve workflow and productivity - Transitioning from a long-term supplier to fibre with minimal disruption - Selecting a partner who could offer attentive, accessible customer service ## The solution Following a drop-in visit to Autocraft by Exascale Managing Director, Tom, the client awarded their full fibre, managed leased line contract to Exascale in June 2024. Impressed by their expertise, Autocraft quickly expanded their use of our services across the business. Some of the core reasons why Exascale were chosen as their preferred supplier were: - Full fibre connectivity with managed leased line - Friendly, always-accessible support and quick issue resolution - Customer-first service culture, setting them apart from previous providers ## The experience Working with Exascale brought immediate, tangible benefits for Autocraft which included: - Increased workflow efficiency and productivity thanks to reliable, fast internet - Lasting peace of mind knowing any issues would be resolved promptly by a local team - Exceptional customer service, recommended to many business partners who also experienced outstanding results --- ### [Kensa Creative](https://www.exascale.co.uk/case-studies/kensa-creative/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** ## Overview Kensa Creative is a leading agency in Shropshire, specialising in design, marketing, and digital solutions for brands that want to stand out. With a growing client base and continual expansion, Kensa needed technology that could keep up with their ambition. ## The challenge Expanding office space and increasingly complex projects meant Kensa required a major upgrade to their IT infrastructure: - Improved Wi-Fi strength to support a bigger team and new workspaces - Internal equipment upgrades, including routers and phone systems - Minimal disruption for their team so creativity could flow uninterrupted ## The solution Already trusted for reliable internet, Exascale stepped up as Kensa’s local partner for: - Upgraded internal connectivity for expanded office space - State-of-the-art phone systems with tailored out-of-hours messaging - Swift, expert support and fast-fix solutions delivered locally ## The experience With Exascale’s help, Kensa Creative saw immediate business benefits: - Faster upload and download speeds—empowering their creative work and client projects - Local support ensured quick resolution of any issue, keeping productivity high - The new phone system allowed Kensa to move away from outsourced PA services, cutting costs and enabling custom communications --- ## Knowledge Hub ### [Getting started: Setting up your Exascale router](https://www.exascale.co.uk/knowledge-hub/setting-up-your-router/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** Setting up your Exascale broadband router only takes a few minutes. Follow the steps below to get connected to your new full fibre broadband service and make sure you’re getting the best possible Wi-Fi coverage around your home. ## 1. Unbox your router Remove your Exascale router, power adapter and supplied Ethernet cable from the box. Before connecting anything, choose a suitable location for your router. For the best Wi-Fi performance, position it: - In an open, central location where possible - Off the floor and preferably on a desk, shelf or cabinet - Away from large metal objects and thick walls - Away from other electrical equipment that could cause interference - Somewhere with good airflow around the router Avoid hiding your router inside a cupboard or behind a television, as this can significantly reduce Wi-Fi coverage. ## 2. Connect your router to your full fibre service If you have a full fibre (FTTP) connection, your home will normally have an Optical Network Terminal (ONT) installed on the wall. Connect the supplied Ethernet cable from the appropriate Ethernet/LAN port on your ONT to the WAN/Internet port on your Exascale router. Make sure both ends of the cable are firmly connected. Your ONT converts the fibre-optic connection entering your property into an Ethernet connection that your router can use. ## 3. Switch on your router Connect the router’s power adapter and switch the router on. The router will now start up and establish a connection to the Exascale network. This can take a few minutes, so don’t worry if you aren’t online immediately. Allow the router to finish starting before attempting to troubleshoot the connection. ## 4. Connect to Wi-Fi You’ll find the default Wi-Fi network name (SSID) and Wi-Fi password supplied with your router. On your phone, tablet, laptop or other device: 1. Open **Wi-Fi settings**. 2. Find your Exascale Wi-Fi network. 3. Select the network. 4. Enter the Wi-Fi password. 5. Choose **Connect**. Once connected, open a website to confirm that your internet connection is working. You can repeat these steps for other Wi-Fi devices around your home. ## 5. Connecting devices with Ethernet For devices where speed, stability or low latency is particularly important, you may prefer a wired Ethernet connection. Connect an Ethernet cable from one of the router’s LAN ports directly to your computer, games console, television, network switch or other Ethernet-enabled device. A wired connection is also useful when testing broadband performance because it removes Wi-Fi conditions from the test. ## Where should I put my broadband router? Router placement can make a surprisingly large difference to Wi-Fi performance. Wi-Fi signals have to travel through your home, and walls, floors, furniture and electrical equipment can weaken them. Ideally, keep the router somewhere relatively central and out in the open. Try to avoid placing it: - On the floor - Inside a cupboard - Behind a television - Next to large electrical appliances - Behind large metal objects - In a far corner of the property unless the ONT location makes this unavoidable If your fibre connection enters the property in an inconvenient location, speak to Exascale about the options available rather than using a very poor router location unnecessarily. ## How long should my router take to connect? After switching the router on, give it a few minutes to start and establish its internet connection. If you’ve just had a new broadband service installed or your service is being activated that day, it may take a little longer before everything is ready. Avoid repeatedly restarting the router while it is initially establishing a connection. ## My Wi-Fi is connected but I don’t have internet access If your device has connected to Wi-Fi but websites aren’t loading, first check that: - Your router is switched on - Your ONT is powered on - The Ethernet cable between the ONT and router is securely connected - The cable is connected to the correct WAN/Internet port on the router - You’ve allowed the router sufficient time to start You can also restart the router once by switching it off, waiting around 30 seconds and switching it back on. If the connection still isn’t working, contact Exascale support and we’ll help you diagnose the problem. ## How can I get the best broadband speed? For the most accurate speed test, connect a compatible computer directly to your router using Ethernet. Wi-Fi speeds can vary according to the device you’re using, distance from the router, interference, your home’s construction and the Wi-Fi technology supported by your device. This means a Wi-Fi speed test isn’t always a direct measurement of the speed being delivered to your router. For the best everyday Wi-Fi experience, keep your router in a suitable location and use modern Wi-Fi-capable devices wherever possible. ## Need help setting up your Exascale router? If you’re having difficulty getting connected, don’t spend hours trying to diagnose it yourself. Contact the Exascale support team and we’ll help you check your router, connection and service so you can get online as quickly as possible. Planning a new connection? Compare [Exascale own-network package and equipment guidance](https://www.exascale.co.uk/full-fibre-broadband/exascale-broadband/#choosing-your-package) or [CityFibre broadband packages](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/), then use the [installation and switching guide](https://www.exascale.co.uk/full-fibre-broadband/our-process/) to prepare for your order. **Topics:** Setup --- ### [Understanding your speed results](https://www.exascale.co.uk/knowledge-hub/understanding-your-speed-results/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Broadband speed tests measure the rate of data transfer (download/upload) and network latency in real time. If your results are much lower than advertised, check if you’re testing during peak usage times or using Wi-Fi instead of wired connections. Disconnect extra devices and retest at various times for a clearer picture. If problems persist, contact our support team—faster packages and network upgrades may be available for your home. Before changing package, read [what can affect broadband speed](https://www.exascale.co.uk/knowledge-hub/what-can-affect-broadband-speed/) to check whether your equipment or Wi-Fi is limiting the result. You can then compare [Exascale own-network packages](https://www.exascale.co.uk/full-fibre-broadband/exascale-broadband/) and [Exascale packages over CityFibre](https://www.exascale.co.uk/full-fibre-broadband/cityfibre-broadband/), subject to address availability. **Topics:** Broadband speed --- ### [How to Choose a UK Colocation Location](https://www.exascale.co.uk/knowledge-hub/how-to-choose-a-uk-colocation-location/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** The best colocation location is not automatically the closest or largest facility. It should fit the organisation’s network design, operational needs and risk plan. ## Consider network reach Assess carriers, internet access, cross-connect options and routes to users, offices, cloud services and other facilities. Latency requirements vary by application. ## Plan physical access and support Decide how often staff will visit, what access controls apply and whether remote-hands support is required. Travel time matters during planned work and incidents. ## Balance resilience and geography Organisations may use more than one facility to reduce shared risks. Exascale provides data-centre options in Wolverhampton and Telford, plus Telehouse North and West in London. Explore [Exascale data centre locations](https://www.exascale.co.uk/business-and-wholesale/data-centre/) or contact Exascale to discuss requirements and availability. **Topics:** Data Centres & Colocation --- ### [What Is Data Centre Colocation?](https://www.exascale.co.uk/knowledge-hub/what-is-data-centre-colocation/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Colocation places customer-owned equipment in a specialist data-centre facility. The provider supplies the environment, while responsibilities for hardware and management depend on the service arrangement. ## What the facility provides Core considerations include resilient power, cooling, physical security, space and access to connectivity. Exact specifications should be confirmed for the chosen facility. ## What customers should assess Review rack or space requirements, power draw, remote-hands needs, access procedures, carrier options, cross-connects and business-continuity objectives. ## Location and network design Facility choice should reflect latency, staff access, resilience and interconnection needs. Exascale offers options at Wolverhampton and Telford, and at Telehouse North and West in London. Explore [data centre and colocation services](https://www.exascale.co.uk/business-and-wholesale/data-centre/) or contact Exascale to discuss requirements and availability. **Topics:** Data Centres & Colocation --- ### [Business Broadband vs Leased Line: Which Do You Need?](https://www.exascale.co.uk/knowledge-hub/business-broadband-vs-leased-line-which-do-you-need/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Choosing an internet connection for a business is not simply a question of selecting the fastest advertised speed. The right service depends on how many people use the connection, which applications matter most, how much data is uploaded, and the operational impact of a fault. ## What is business broadband? Business broadband uses an access network available at your premises to provide an internet connection for everyday work. Depending on location and availability, this may include [business full fibre](https://www.exascale.co.uk/business-and-wholesale/connectivity/full-fibre/) or another business broadband service. It can suit organisations that need reliable access for email, web applications, cloud services, video calls and general office work. Availability, upload performance and service support should all be considered alongside headline download speed. ## What is a leased line? A [business leased line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) is a dedicated connection for one customer location. Exascale leased lines provide symmetrical upload and download speeds and are available from 200Mbps to 10Gbps, subject to location, infrastructure and site requirements. Dedicated bandwidth can be useful when an organisation regularly transfers large files, hosts services, relies on real-time applications or has many simultaneous users. Installation normally requires more planning than standard broadband, so timescales and site requirements need to be assessed. ## Key differences to consider - **Bandwidth:** Consider both download and upload requirements, particularly for cloud backups, video conferencing and file transfers. - **Contention:** A leased line is dedicated to one customer, whereas broadband is delivered over shared access infrastructure. - **Symmetry:** Leased lines provide equal upload and download speeds. Broadband packages may have different upload and download rates. - **Installation:** Broadband may be quicker to activate where suitable infrastructure already exists. A leased line can require surveys and additional work. - **Support:** Compare fault response, service-level commitments and the support channels included with each option. - **Budget:** Dedicated connectivity generally costs more, so the operational value should be considered alongside the monthly price. ## Which connection is right for your organisation? Business broadband may be appropriate for smaller offices or locations with moderate requirements. A leased line may be better suited to organisations that need dedicated bandwidth, symmetrical performance or a service designed around demanding applications. Some organisations use different services across different sites. A head office or production location might use dedicated connectivity, while smaller branches use business broadband. Read more about [connectivity for SMEs](https://www.exascale.co.uk/business-and-wholesale/sectors/sme/) and [manufacturing connectivity](https://www.exascale.co.uk/business-and-wholesale/sectors/manufacturing/). ## Plan around your real requirements Before choosing, document your locations, user numbers, critical applications, upload needs, expected growth and the impact of an outage. Exascale can assess these requirements and explain the available [business connectivity options](https://www.exascale.co.uk/business-and-wholesale/connectivity/). **Topics:** Business Connectivity, Leased Lines --- ### [What Is BGP and Why Does It Matter?](https://www.exascale.co.uk/knowledge-hub/what-is-bgp-and-why-does-it-matter/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Border Gateway Protocol, or BGP, is used by networks to exchange routing information. It helps determine how traffic reaches destinations across the internet. ## BGP in practical terms Networks announce which IP prefixes they can reach. Routing policies then influence which paths are selected, allowing operators to manage connectivity between networks. ## When organisations use BGP BGP may be relevant to networks with their own autonomous system, IP address space, multiple upstream providers, peering relationships or specialist routing requirements. ## Plan with experienced engineers Routing design should account for resilience, filtering, monitoring and operational responsibility. Requirements vary, so technical review is important before deployment. Explore [IP transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) or contact Exascale to discuss requirements and availability. **Topics:** Internet Routing & Peering --- ### [What Is IP Transit and Who Needs It?](https://www.exascale.co.uk/knowledge-hub/what-is-ip-transit-and-who-needs-it/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** IP transit is a service that connects an organisation’s network to the wider internet. It is commonly used by internet service providers, hosting businesses, content networks and organisations that operate their own autonomous system and need to exchange traffic with destinations beyond their direct network relationships. ## How does IP transit work? An IP transit provider advertises routes that allow customer traffic to reach networks across the internet. In return, the customer announces its own address space and routing information through the provider. Border Gateway Protocol, usually shortened to BGP, is used to exchange these routes. The practical result is reachability: the customer can send traffic to, and receive traffic from, networks that are not connected through its own private links or peering relationships. ## Who may need IP transit? - Internet service providers delivering connectivity to their own customers. - Hosting and data-centre businesses operating public internet services. - Content or cloud platforms that manage their own network and IP address space. - Telecoms resellers and wholesale providers that need upstream internet connectivity. - Enterprises with suitable network expertise and their own autonomous system. Smaller organisations normally purchase a managed internet-access service rather than IP transit. If you simply need connectivity for an office, factory or branch, start with Exascale’s [business connectivity services](https://www.exascale.co.uk/business-and-wholesale/connectivity/). ## IP transit, internet access and peering These terms describe related but different services. Business internet access provides an organisation with a managed connection to the internet. IP transit provides broader internet reachability to a network that manages its own routing. Peering is a direct exchange of traffic between participating networks. Networks frequently use more than one approach. Transit provides broad reachability, while peering can create direct paths to participating networks. Exascale also provides [remote peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) for access to major European internet exchanges from locations across the UK. ## What should you consider? - **Capacity:** Estimate normal and peak traffic rather than relying only on an average. - **Ports and handoff:** Confirm the interface, location and technical handoff required. - **Routing:** Decide which prefixes will be announced and how routing policy will be managed. - **Resilience:** Consider whether you need diverse paths, multiple upstreams or alternative locations. - **Support:** Establish how faults, routing changes and capacity upgrades will be handled. ## Speak to Exascale about IP transit Exascale works with telecoms resellers, wholesale providers and network operators. Explore our [IP transit service](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) or read about [connectivity for telecoms resellers](https://www.exascale.co.uk/business-and-wholesale/sectors/wholesale/). **Topics:** Internet Routing & Peering --- ### [Symmetrical vs Asymmetrical Broadband Speeds](https://www.exascale.co.uk/knowledge-hub/symmetrical-vs-asymmetrical-broadband-speeds/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Download speed is only half of the connectivity picture. The relationship between download and upload capacity can affect cloud backups, video calls and moving large files. ## What do symmetrical speeds mean? A symmetrical connection provides matching upload and download speeds. It can be useful for organisations that regularly send as much data as they receive. ## When asymmetrical broadband may be enough Many everyday browsing and streaming tasks use more downstream than upstream capacity. A well-sized broadband service may therefore suit smaller sites with lighter upload demand. ## Choose around real workloads Review concurrent users, cloud applications, voice traffic, off-site backups and peak periods. Build in sensible headroom and consider whether a dedicated connection is appropriate for critical sites. Explore [business connectivity options](https://www.exascale.co.uk/business-and-wholesale/connectivity/) or contact Exascale to discuss requirements and availability. **Topics:** Broadband & Access --- ### [What Is SoGEA Broadband for Business?](https://www.exascale.co.uk/knowledge-hub/what-is-sogea-broadband-for-business/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** SoGEA is a broadband access service delivered without a traditional phone-line voice service. It supports organisations that want connectivity without relying on a legacy analogue phone service. ## How SoGEA fits modern communications Businesses increasingly use internet-based communications such as hosted VoIP. SoGEA separates broadband access from a traditional analogue voice service. ## Is it right for every site? Suitability depends on local infrastructure, available speeds and the importance of the connection. Sites with demanding or critical workloads may need dedicated access or an additional backup path. ## Plan voice and resilience together If you are moving telephony online, assess local network readiness, power resilience, call routing and failover. Connectivity and voice should be planned as one service. Explore [business VoIP systems](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/) or contact Exascale to discuss requirements and availability. **Topics:** Broadband & Access --- ### [What Is Ethernet Connectivity?](https://www.exascale.co.uk/knowledge-hub/what-is-ethernet-connectivity/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Ethernet connectivity can link a business site to the internet, a data centre or another location using a business-grade service. The exact design depends on availability and the required outcome. ## Common Ethernet use cases Organisations use Ethernet services for dedicated internet access, site-to-site connectivity, cloud access and links into data-centre environments. ## Speed is not the only decision Consider committed capacity, bearer size, latency, installation timescale, service targets, handoff and resilience. These details determine whether a service fits the application. ## Start with the site requirement Document critical applications, user numbers, upload demand and acceptable downtime. A provider can then assess access options for the address. Explore [dedicated leased lines](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or contact Exascale to discuss requirements and availability. **Topics:** Business Connectivity --- ### [How Much Bandwidth Does Your Business Need?](https://www.exascale.co.uk/knowledge-hub/how-much-bandwidth-does-your-business-need/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** There is no single correct bandwidth figure for every organisation. A useful estimate starts with how people and systems use the connection during the busiest part of the day. ## Map users and applications List cloud platforms, video meetings, voice services, file transfers, guest access and off-site backups. Identify which activities happen at the same time. ## Allow for peaks and growth Average usage can hide short periods of heavy demand. Include headroom for new staff, devices and services, then monitor utilisation after deployment. ## Consider the cost of disruption A site that cannot trade when connectivity fails may need a dedicated service, secondary connection or automatic failover. Resilience is a separate decision from raw speed. Explore [connectivity services](https://www.exascale.co.uk/business-and-wholesale/connectivity/) or contact Exascale to discuss requirements and availability. **Topics:** Business Connectivity --- ### [Broadband Resilience and Backup Connectivity](https://www.exascale.co.uk/knowledge-hub/broadband-resilience-and-backup-connectivity/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** A fast primary connection does not remove the risk of an outage. Resilience planning considers how the organisation will keep essential services running when a connection or local component fails. ## Identify essential services Decide which applications must remain available, including voice, payments, remote access and cloud platforms. This determines the capacity a backup service needs. ## Avoid hidden single points of failure Two services are not necessarily diverse if they share duct routes, equipment, power or an upstream dependency. Ask what is genuinely separate. ## Test the recovery plan Automatic failover should be tested periodically. Confirm that routing, firewall rules, DNS, voice services and monitoring behave as expected on the backup path. Explore [business connectivity](https://www.exascale.co.uk/business-and-wholesale/connectivity/) or contact Exascale to discuss requirements and availability. **Topics:** Business Connectivity --- ### [Peering vs IP Transit: What’s the Difference?](https://www.exascale.co.uk/knowledge-hub/peering-vs-ip-transit-whats-the-difference/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Peering and IP transit both connect networks, but they serve different purposes. Understanding the distinction helps network operators plan reachability, performance and cost. ## What is peering? Peering is the exchange of traffic between networks, commonly at an internet exchange or through a private interconnection. The scope depends on the routes each participant advertises. ## What is IP transit? IP transit provides reachability to the wider internet through an upstream network. It is used where direct peering alone cannot provide complete coverage. ## Why networks combine them A network may peer with important destinations while using transit for comprehensive reachability. The right mix depends on traffic, locations, policy and operational capability. Explore [remote peering](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) or contact Exascale to discuss requirements and availability. **Topics:** Internet Routing & Peering --- ### [What Is an Internet Exchange Point?](https://www.exascale.co.uk/knowledge-hub/what-is-an-internet-exchange-point/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** An Internet Exchange Point, or IXP, is infrastructure where participating networks can exchange traffic. It creates opportunities for more direct interconnection between networks. ## Why networks connect to IXPs Peering can reduce dependence on indirect paths and give operators more control over how selected traffic is exchanged. The benefit depends on traffic and available peers. ## Physical and remote access A network may connect locally at a facility or use a remote peering service to reach an exchange from another location through Layer 2 connectivity. ## Assess more than exchange size Consider relevant member networks, ports, route servers, transport, resilience and operational support. The best exchange is the one that fits your traffic and network strategy. Explore [remote peering services](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) or contact Exascale to discuss requirements and availability. **Topics:** Internet Routing & Peering --- ### [How Long Does a Leased Line Take to Install?](https://www.exascale.co.uk/knowledge-hub/how-long-does-a-leased-line-take-to-install/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Leased line delivery times vary because every site and network route is different. A straightforward installation can progress faster than one requiring construction or third-party permissions. ## The main installation stages A provider checks availability, confirms the order, surveys the route where necessary, completes access work, installs equipment and tests the service before handover. ## What can affect the schedule? Wayleaves, landlord approval, street works, building access, civils and network capacity can all influence delivery. These dependencies may only become clear after survey. ## Plan for the transition Order early, keep existing services in place until testing is complete and agree how internal equipment will be connected. Ask for milestone updates throughout delivery. Explore [leased line services](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or contact Exascale to discuss requirements and availability. **Topics:** Leased Lines --- ### [What Affects the Cost of a Leased Line?](https://www.exascale.co.uk/knowledge-hub/what-affects-the-cost-of-a-leased-line/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Leased line pricing reflects much more than the advertised bandwidth. The access route, local infrastructure and service design can materially affect the overall cost. ## Location and network availability Distance to suitable infrastructure, required construction and building access are important. A site survey may identify additional work or permissions. ## Capacity and service design Committed speed, bearer capacity, contract length, service targets, managed hardware and resilience options all influence pricing. ## Compare like with like Check installation charges, equipment, support, IP addressing, upgrade options and contract terms. The lowest monthly figure may not represent the same service scope. Explore [request a leased line assessment](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or contact Exascale to discuss requirements and availability. **Topics:** Leased Lines --- ### [How to Choose a Leased Line Speed](https://www.exascale.co.uk/knowledge-hub/how-to-choose-a-leased-line-speed/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** A leased line should support current demand without becoming an unnecessary constraint. Choosing well means looking beyond a simple user count. ## Measure busy periods Review traffic during working peaks and identify upload-heavy workloads such as cloud backup, content production and data replication. ## Separate port and bearer decisions Ask how committed speed and bearer capacity are structured, and whether the service can be upgraded later. Availability varies by location and access infrastructure. ## Include future demand Allow for planned recruitment, new cloud systems, additional sites and changing working patterns. Also decide whether a secondary service is required for continuity. Explore [leased line options](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or contact Exascale to discuss requirements and availability. **Topics:** Leased Lines --- ### [Business VoIP Call Queues and Call Forwarding](https://www.exascale.co.uk/knowledge-hub/business-voip-call-queues-and-call-forwarding/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Call queues and forwarding rules help businesses route incoming calls when a person is busy, unavailable or working elsewhere. A good configuration reflects the customer journey. ## When to use a call queue Queues can distribute calls across a team and provide a structured experience during busy periods. Decide maximum wait, announcements, overflow and out-of-hours behaviour. ## Plan forwarding rules Calls may be forwarded by time, availability or failure condition. Review destination costs, caller experience and how forwarded calls are presented to staff. ## Test before launch Check voicemail, transfers, reporting, hunt behaviour and failover. Train users and review call data after deployment so routing can be adjusted. Explore [business call forwarding](https://www.exascale.co.uk/business-and-wholesale/voice/call-forwarding/) or contact Exascale to discuss requirements and availability. **Topics:** Business Voice & VoIP --- ### [Full Fibre Broadband for Schools and Colleges](https://www.exascale.co.uk/knowledge-hub/full-fibre-broadband-for-schools-and-colleges/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Schools and colleges depend on connectivity for teaching, administration, communications and cloud platforms. Planning should reflect both everyday demand and the impact of disruption. ## Understand the education workload Consider classroom devices, staff systems, video, assessments, backups, guest access and activity at peak times. Upload demand matters as well as download speed. ## Design security and access controls Connectivity should sit within a wider network design covering filtering, segmentation, Wi-Fi, device management and appropriate policies. Requirements vary by institution. ## Build continuity into the plan Review backup access, power, support processes and service monitoring. A resilient design starts with identifying which educational and operational services are critical. Explore [connectivity for education](https://www.exascale.co.uk/business-and-wholesale/sectors/education/) or contact Exascale to discuss requirements and availability. **Topics:** Sector Connectivity --- ### [Connectivity Planning for Manufacturing Sites](https://www.exascale.co.uk/knowledge-hub/connectivity-planning-for-manufacturing-sites/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Manufacturing environments can combine office IT, production systems, suppliers, cloud platforms and voice services. Connectivity planning should account for how these functions depend on one another. ## Map operational dependencies Identify systems that support production, warehousing, telemetry, remote maintenance and administration. Record the effect and acceptable duration of an outage. ## Separate and prioritise traffic Network segmentation and appropriate traffic policies can help protect critical services from less important demand. The design must match the site’s operational and security needs. ## Plan resilience realistically Consider diverse access, backup capacity, power, managed equipment and escalation routes. Test how essential systems behave when the primary connection is unavailable. Explore [manufacturing connectivity](https://www.exascale.co.uk/business-and-wholesale/sectors/manufacturing/) or contact Exascale to discuss requirements and availability. **Topics:** Sector Connectivity --- ### [Broadband for Pharmacies and Healthcare Sites](https://www.exascale.co.uk/knowledge-hub/broadband-for-pharmacies-and-healthcare-sites/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Pharmacies and healthcare organisations rely on connectivity for operational systems, communications and access to online services. The consequences of disruption should shape the design. ## Assess each site’s workflow List essential applications, connected devices, voice services, guest access and remote support needs. Include upload demand and busy periods. ## Protect sensitive environments Connectivity is one part of a broader approach that may include segmentation, access controls, managed equipment and documented support processes. Follow the organisation’s applicable requirements. ## Prepare for service disruption Define which functions must continue, then assess backup connectivity, power and call-routing options. Regular testing helps confirm that the recovery plan works. Explore [healthcare and pharmacy connectivity](https://www.exascale.co.uk/business-and-wholesale/sectors/healthcare/) or contact Exascale to discuss requirements and availability. **Topics:** Sector Connectivity --- ### [Connectivity for New Housing Developments](https://www.exascale.co.uk/knowledge-hub/connectivity-for-new-housing-developments/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Connectivity is easier to integrate when it is considered alongside utilities, roads and building design. Early engagement can reduce late-stage changes and clarify site requirements. ## Start before construction advances Share site plans, dwelling numbers, phases and programme milestones with the connectivity provider. Requirements vary with location and available network infrastructure. ## Coordinate routes and access Agree ducts, chambers, entry points, plant space and responsibilities. Coordination with groundworks and other utilities helps avoid conflicts. ## Plan for phased occupation Align network delivery with build phases and expected handovers. Establish a clear process for updates, changes and resident service availability. Explore [connectivity for housing developers](https://www.exascale.co.uk/business-and-wholesale/sectors/housing-developers/) or contact Exascale to discuss requirements and availability. **Topics:** Sector Connectivity --- ### [Internet Connectivity for Airports and Aviation](https://www.exascale.co.uk/knowledge-hub/internet-connectivity-for-airports-and-aviation/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Airports and aviation sites can support operational systems, tenants, offices, passenger services and remote facilities. These varied uses require careful planning rather than a single headline speed. ## Map services and locations Document terminals, offices, hangars, operational areas and third-party users. Identify which services are critical and where capacity is required. ## Design for operational continuity Consider diverse access, backup connectivity, monitoring and escalation. The appropriate design depends on site layout, infrastructure and acceptable risk. ## Separate different user groups Segmentation can help distinguish operational, corporate, tenant and guest traffic. Security and compliance decisions should be made by the organisation’s responsible teams. Explore [airport and aviation connectivity](https://www.exascale.co.uk/business-and-wholesale/sectors/aerospace/) or contact Exascale to discuss requirements and availability. **Topics:** Sector Connectivity --- ### [What Is Dedicated Internet Access (DIA)?](https://www.exascale.co.uk/knowledge-hub/what-is-dedicated-internet-access-dia/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Dedicated internet access gives an organisation a business-grade connection designed around consistent, committed capacity rather than a consumer-style shared service. ## How DIA differs from standard broadband A dedicated service is commonly selected where predictable performance, symmetrical capacity and clear service commitments matter. The right choice depends on site availability, required bandwidth and operational risk. ## When a dedicated connection can help DIA can suit offices using cloud applications, voice services, large file transfers or other workloads where congestion and variable upload performance create disruption. ## Questions to ask a provider Confirm the bearer and committed speed, installation route, service targets, resilience options and whether managed equipment is included. Compare the complete service rather than headline speed alone. Explore [leased line services](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) or contact Exascale to discuss requirements and availability. **Topics:** Business Connectivity, Leased Lines --- ### [Business VoIP for SMEs: What Should You Consider?](https://www.exascale.co.uk/knowledge-hub/business-voip-for-smes-what-should-you-consider/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** A cloud-hosted Voice over IP system carries business calls using an internet connection rather than relying on an on-premises telephone system. For a small or medium-sized business, it can provide flexible call-management tools and a simpler way to add users as the organisation changes. ## What is business VoIP? Business VoIP converts voice into data and delivers calls over an IP connection. The service is hosted in the cloud, while users make and receive calls through compatible desk phones, applications or other supported devices. Exascale’s [cloud-hosted VoIP phone systems](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/) include call-management features designed for businesses of different sizes. ## Which features should an SME consider? - **Call forwarding:** Route incoming calls to another number, extension, voicemail or mobile number. - **Call queues:** Hold callers in a queue until a team member becomes available. - **Call logging:** Review inbound and outbound calling activity. - **Applications:** Give suitable users access to business calling away from a traditional desk phone. - **Administration:** Consider how extensions, users and address-book entries are added or changed. - **Growth:** Confirm how the service can accommodate additional users, teams or locations. If forwarding is a priority, explore Exascale’s [call-forwarding service](https://www.exascale.co.uk/business-and-wholesale/voice/call-forwarding/). ## Check the underlying connection VoIP depends on the quality of the internet connection carrying the calls. Bandwidth matters, but latency, packet loss, congestion and local network configuration can also affect voice quality. Review the number of simultaneous calls, other applications sharing the connection, Wi-Fi coverage and the way traffic is handled on the local network. Organisations with demanding or business-critical usage should discuss whether standard broadband or dedicated connectivity is more appropriate. ## Plan call flows before migration Document how customers reach the business today. Include main numbers, departments, extensions, opening hours, voicemail, call queues and out-of-hours routing. Decide what should happen when a user is unavailable and how calls should be handled during a connectivity problem. This planning is particularly useful for businesses with remote workers or multiple sites because it makes the desired call flow clear before configuration begins. ## Questions to ask a VoIP provider - Which features are included in the proposed package? - How are existing telephone numbers handled? - Which devices and applications are supported? - How are new users and extensions added? - What support is available during setup and ongoing use? - What connectivity is recommended for the expected call volume? ## VoIP for a growing small business The best system is one that fits the way your team communicates today and can be adjusted as requirements change. Exascale can discuss your users, call flows and connectivity before recommending a suitable configuration. Learn more about [business broadband and VoIP for SMEs](https://www.exascale.co.uk/business-and-wholesale/sectors/sme/). **Topics:** Business Voice & VoIP --- ### [What Is Remote Peering and How Does It Work?](https://www.exascale.co.uk/knowledge-hub/what-is-remote-peering-and-how-does-it-work/) **Published:** September 21, 2026 **Author:** Thomas Bibb **Content:** Internet exchanges allow networks to exchange traffic directly. Remote peering gives an organisation access to an exchange without requiring it to install equipment and maintain a physical presence at every exchange location it wants to reach. ## What is peering? Peering is an arrangement in which networks exchange traffic directly. This may take place through a route server at an internet exchange or through a bilateral arrangement between two networks. Direct exchange can create a more direct network path to content networks, cloud providers, access networks and other participants. The result depends on which networks participate, which routes they announce and the locations involved. ## How remote peering works A remote-peering provider connects the customer’s network to an internet exchange over a Layer 2 service or through a data-centre cross-connect. The customer can then establish suitable BGP sessions without deploying equipment at that exchange location. Exascale remote peering connects organisations to major European metropolitan internet exchanges from locations across the UK. Access is available through data-centre cross-connects or direct Layer 2 connectivity to a building. ## Why consider remote peering? - **Exchange access:** Reach selected internet exchanges without maintaining hardware at every location. - **Direct paths:** Exchange traffic directly with participating content, cloud and access networks. - **Operational simplicity:** Use a managed connection between your location and the exchange. - **Network choice:** Combine peering with other services as part of a broader routing strategy. ## Remote peering and IP transit Remote peering is not a replacement for every form of internet connectivity. Peering reaches participating networks and the routes they advertise. [IP transit](https://www.exascale.co.uk/business-and-wholesale/connectivity/ip-transit/) provides broader reachability to the wider internet. Many network operators use transit and peering together. The correct design depends on traffic patterns, exchange participation, technical resources and resilience requirements. ## Questions to ask before connecting - Which internet exchanges do you need to reach? - Where will the Layer 2 service or cross-connect terminate? - Which route servers or bilateral peers will you use? - What port capacity and traffic profile do you expect? - How will you monitor routing, capacity and faults? ## Explore Exascale remote peering Exascale’s [remote peering service](https://www.exascale.co.uk/business-and-wholesale/connectivity/remote-peering/) can provide direct interconnection to up to 70% of the global internet routing table through bilateral arrangements and route servers. Our team can discuss the exchanges, data centres and locations you need to reach. **Topics:** Internet Routing & Peering --- ### [How to Plan Connectivity for Multiple Business Sites](https://www.exascale.co.uk/knowledge-hub/how-to-plan-connectivity-for-multiple-business-sites/) **Published:** September 21, 2026 **Author:** chat.gpt **Content:** Connecting more than one office, factory, clinic, shop or other business location requires more planning than selecting a broadband package for a single site. Each location may have different access networks, user numbers, applications and operational priorities. ## Start with a site-by-site audit List every location and record its current connection, available services, user numbers and important applications. Include cloud platforms, voice services, large file transfers, backups, video meetings and any systems that communicate between sites. This helps identify where standard business broadband may be suitable and where a [dedicated leased line](https://www.exascale.co.uk/business-and-wholesale/connectivity/leased-lines/) should be considered. ## Understand the role of each location A head office, warehouse and small branch may not need identical connectivity. A site hosting shared systems or handling large data transfers may require more upload capacity and resilience than a small office used mainly for email and web applications. Manufacturers should also consider stock systems, operational information and communications between offices and production sites. Read more about [connectivity for manufacturing businesses](https://www.exascale.co.uk/business-and-wholesale/sectors/manufacturing/). ## Compare access options - **Business broadband:** Suitable for many general office requirements where an appropriate service is available. - **Full fibre:** Provides a fibre connection to the premises where supported by the local access network. - **Dedicated internet access:** Designed for organisations requiring dedicated business connectivity. - **Leased lines:** Provide dedicated, symmetrical connectivity with bandwidth selected around the site requirements. - **Ethernet services:** Can be used for suitable site connectivity and network handoffs. Availability varies by location, so the design may combine different access technologies while maintaining an appropriate service level for each site. ## Plan capacity around applications Count users, but also assess what they do. Cloud backups and large uploads can create very different requirements from general browsing. Real-time voice and video applications are affected by latency, packet loss and congestion as well as raw bandwidth. ## Consider resilience and fault impact Identify which sites can continue operating during a connectivity fault and which cannot. Where the operational impact is high, discuss diverse access paths, backup services or alternative network designs. Diversity should be confirmed against the actual infrastructure rather than assumed from two different product names. ## Include business voice A multi-site organisation may benefit from a consistent [cloud-hosted VoIP system](https://www.exascale.co.uk/business-and-wholesale/voice/voip-phone-systems/) across locations. Consider extension numbering, call routing, queues, remote users and the process for adding new starters or sites. ## Build a documented plan Bring together locations, services, target capacity, resilience requirements, installation constraints and planned growth. Exascale can review this information and discuss suitable [business connectivity services](https://www.exascale.co.uk/business-and-wholesale/connectivity/) for each site. **Topics:** Business Connectivity --- ### [Connecting devices to Wi-Fi](https://www.exascale.co.uk/knowledge-hub/connecting-devices-to-wifi/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** Connecting your phone, laptop, tablet, smart TV or other device to your Exascale Wi-Fi only takes a few moments. This guide explains how to connect common devices, where to find your Wi-Fi details and what to try if something won’t connect. ## Before you start Make sure your Exascale router is switched on and connected to your broadband service. You’ll also need your: - **Wi-Fi network name (SSID)** - **Wi-Fi password** These are the details your devices use to connect to your wireless network. If you’ve changed your Wi-Fi name or password since your router was installed, use the new details rather than those originally supplied with the router. ## How to connect a phone or tablet to Wi-Fi ### iPhone or iPad 1. Open **Settings**. 2. Select **Wi-Fi**. 3. Make sure Wi-Fi is switched on. 4. Select your Exascale network from the list. 5. Enter your Wi-Fi password. 6. Tap **Join**. A Wi-Fi symbol should appear at the top of the screen once you’re connected. ### Android phones and tablets The exact menus vary slightly between manufacturers, but generally: 1. Open **Settings**. 2. Select **Network & Internet**, **Connections** or **Wi-Fi**. 3. Make sure Wi-Fi is switched on. 4. Select your Exascale network. 5. Enter your Wi-Fi password. 6. Tap **Connect**. Your device should remember the network and reconnect automatically when you’re within range. ## How to connect a Windows PC or laptop On Windows: 1. Select the **Network/Wi-Fi icon** on the taskbar. 2. Make sure Wi-Fi is switched on. 3. Select your Exascale Wi-Fi network. 4. Select **Connect**. 5. Enter your Wi-Fi password. 6. Select **Next**. If this is your home network, you can leave **Connect automatically** enabled so Windows reconnects whenever the network is available. ## How to connect a Mac to Wi-Fi On your Mac: 1. Click the **Wi-Fi icon** in the menu bar or open **System Settings → Wi-Fi**. 2. Make sure Wi-Fi is switched on. 3. Select your Exascale network. 4. Enter your Wi-Fi password. 5. Select **Join**. Your Mac should remember the network for future use. ## How to connect a smart TV to Wi-Fi The exact process varies between television manufacturers, but you’ll normally find the option under: **Settings → Network → Wi-Fi/Wireless Network** Select your Exascale network, enter the Wi-Fi password and allow the television a few moments to establish the connection. For televisions used heavily for 4K streaming, a wired Ethernet connection can also be worth considering if the television is close to your router. ## Connecting games consoles to Wi-Fi PlayStation, Xbox and Nintendo consoles can all connect to your home Wi-Fi. Open the console’s **Network** or **Internet Settings**, select your Exascale Wi-Fi network and enter the password. For competitive online gaming, downloading very large games or cloud gaming, Ethernet can provide a more consistent connection when it’s practical to run a cable between the console and router. ## Connecting smart home devices Smart speakers, doorbells, cameras, plugs, thermostats and other smart home products normally connect through the manufacturer’s app on your phone. Follow the instructions in the app and select your home Wi-Fi network when prompted. Some older smart home equipment supports only the **2.4GHz Wi-Fi band**. If a device refuses to connect, check its specifications to see which Wi-Fi frequencies it supports. ## What if my device can’t see my Wi-Fi network? First, check that Wi-Fi is enabled on the device and that you’re reasonably close to the router. If other devices can see your Exascale Wi-Fi but one particular device can’t, try switching Wi-Fi off and back on again on that device. You can also try restarting the device. If **none** of your devices can see the Wi-Fi network, check that your router is powered on and has finished starting up. ## My device connects to Wi-Fi but there’s no internet Being connected to Wi-Fi doesn’t necessarily mean your router currently has an internet connection. If your device says it’s connected but websites aren’t loading: 1. Check whether other devices have internet access. 2. Check that your router is powered on. 3. Check the connection between your router and ONT. 4. Restart the affected device. 5. If necessary, restart the router once and allow it a few minutes to reconnect. If every device has the same problem, the issue is more likely to be with the router or broadband connection than with an individual device. ## Why does my Wi-Fi keep disconnecting? Wireless performance can be affected by distance, walls, floors, neighbouring Wi-Fi networks, electrical interference and the capabilities of the device itself. If your connection becomes unreliable as you move farther away from the router, Wi-Fi coverage is the likely cause. For the best coverage, position your router somewhere open and unobstructed rather than hiding it behind furniture, inside a cupboard or close to large electrical appliances. In larger properties, additional Wi-Fi equipment may be useful where a single router can’t provide adequate coverage throughout the building. ## Should I use Wi-Fi or Ethernet? Wi-Fi is convenient and is ideal for phones, tablets, laptops and most everyday devices. Ethernet provides a direct wired connection to your router and can be preferable for equipment where maximum stability and consistent performance matter, such as: - Desktop computers - Games consoles - Smart TVs and streaming devices - Network storage - Home-office equipment Ethernet is also the preferred method when testing the speed of your broadband connection because Wi-Fi performance can be affected by many factors unrelated to the broadband service itself. ## How many devices can I connect to my Wi-Fi? Modern routers can support many connected devices, but the experience depends on what those devices are doing. A smart thermostat uses very little bandwidth, for example, whereas multiple televisions streaming high-resolution video, games consoles downloading large updates and computers transferring files can consume considerably more. Your broadband speed, Wi-Fi coverage, router capabilities and individual devices all influence performance. ## Is it safe to share my Wi-Fi password? Only give your Wi-Fi password to people and devices you trust. Use a strong, unique Wi-Fi password rather than something easily guessed. Avoid using personal information such as names, addresses or birthdays as your password. If you change the Wi-Fi password, remember that devices using the old password will need to be reconnected. ## Still having trouble connecting? If you’ve followed these steps and still can’t get a device connected, Exascale support can help determine whether the problem is with the device, Wi-Fi coverage, router or broadband connection. Before contacting us, it can be helpful to check whether the problem affects **one device or every device in your home**, as this can quickly narrow down the cause. **Topics:** Setup --- ### [Benefits of upgrading to Full Fibre Broadband](https://www.exascale.co.uk/knowledge-hub/benefits-of-upgrading-to-full-fibre-broadband/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you’re still on a copper or part-fibre connection, switching to full fibre broadband is one of the biggest upgrades you can make to your home or business. Here’s why it’s worth making the switch. **Blazing-fast speeds.** Full fibre runs data as pulses of light through fibre optic cable all the way to your property, rather than relying on old copper wiring for the final stretch. That means speeds up to 2.5Gbps with Multi-Gig full fibre, dwarfing what traditional broadband can offer. Downloads, uploads, and streaming all happen in a fraction of the time. **Rock-solid reliability.** Copper cables are sensitive to weather, electrical interference, and general wear and tear, which is why traditional broadband connections can be unpredictable. Full fibre isn’t affected by these issues, giving you a stable, consistent connection you can actually rely on. **Symmetrical upload and download speeds.** With many traditional connections, upload speeds lag well behind download speeds. Full fibre changes that, offering symmetrical speeds so uploading large files, hosting video calls, or backing up to the cloud is just as fast as downloading. **Built for how we actually use the internet today.** Streaming in 4K, gaming online, working from home, running smart home devices, and video conferencing all put real strain on a connection. Full fibre is built to handle multiple demanding activities at once, without the slowdowns and buffering that older infrastructure struggles with. **Lower latency.** Full fibre significantly reduces latency (the delay between an action and a response), which makes a real difference for online gaming, video calls, and any time-sensitive application. **Future-proof infrastructure.** As more of our lives move online and data demands keep growing, full fibre is built to scale with that growth, unlike copper networks, which are increasingly being phased out entirely. **More affordable than you might think.** Many people assume full fibre is a costly upgrade, but with schemes like the government’s Gigabit Voucher Scheme, delivered through BDUK, eligible homes and businesses can get help covering installation costs, especially in areas not yet covered by commercial rollout. **Wide coverage, built on strong foundations.** Exascale operates its own full fibre network across Telford and Wolverhampton, giving customers in those areas a direct connection to infrastructure we own and manage ourselves. Beyond our own network, we’ve also partnered with CityFibre, Gigaclear, and Openreach, extending Multi-Gig full fibre coverage to homes and businesses right across the UK. This combination of owned infrastructure and trusted partner networks means more people can access reliable, high-speed full fibre broadband, backed by our own UK data centres and top-ten internet peering ranking. **Topics:** Upgrading --- ### [What is a Service Level Agreement (SLA)?](https://www.exascale.co.uk/knowledge-hub/what-is-a-service-level-agreement-sla/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** A Service Level Agreement, or SLA, is a formal commitment between you and your broadband provider that sets out exactly what level of service you can expect, and what happens if that standard isn’t met. Think of it as a promise backed by measurable guarantees. Rather than vague assurances about “reliable broadband,” an SLA spells out specific, trackable commitments such as: - **Uptime guarantees** – the percentage of time your connection is guaranteed to be up and running, often 99.9% or higher for business-grade services - **Response times** – how quickly we’ll acknowledge a fault once it’s reported - **Resolution times** – how quickly we aim to fix an issue once it’s identified - **Speed guarantees** – minimum guaranteed download and upload speeds, not just an “up to” figure - **Compensation or service credits** – what you’re entitled to if we fall short of these commitments Why does this matter? For home broadband, downtime is frustrating. For businesses, it can mean lost revenue, missed deadlines, and disrupted operations. An SLA gives you a clear, contractual benchmark to hold your provider accountable to, rather than relying on best-effort promises. **Topics:** Terms & Legal --- ### [Your rights and responsibilities](https://www.exascale.co.uk/knowledge-hub/your-rights-and-responsibilities/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** When using our services, customers agree to abide by our terms of service, which are designed to ensure a fair, reliable, and secure experience for everyone on our network. These terms cover several key areas. **Timely payments.** Customers are responsible for paying invoices by the due date specified on their bill. Late or missed payments may result in service restrictions, suspension, or additional charges, so it’s important to stay on top of your account and get in touch with us early if you’re experiencing payment difficulties. **Responsible usage.** Our network is built to deliver fast, reliable connectivity to all our customers, and we ask that everyone uses their connection responsibly. This means not engaging in activities that could disrupt the network, compromise its security, or negatively affect service for other users, such as illegal file sharing, hacking attempts, or excessive usage that breaches fair use policies. **Compliance with legal requirements.** Customers must use our services in line with all applicable UK laws and regulations. This includes refraining from using the connection for any unlawful activity, respecting data protection and privacy legislation, and cooperating with any legitimate requests from regulatory or law enforcement bodies where required. **Keeping your details up to date.** Keeping your contact and billing information current is essential for smooth service delivery. Outdated details can lead to missed communications, delayed billing, or disruptions if we need to reach you about your account, planned maintenance, or urgent network issues. You can update your information at any time through your account portal or by contacting our support team directly. **Our complaints procedure.** We understand that issues can sometimes arise, and we’re committed to resolving them fairly, transparently, and efficiently. If you have a concern about your service, billing, or any other aspect of your account, our dedicated support team is on hand to investigate and work towards a resolution as quickly as possible. If you’re not satisfied with the outcome, our complaints procedure sets out clear steps for escalation, ensuring every customer’s concerns are heard and addressed properly. By adhering to these terms, customers help us maintain a high-quality, secure, and dependable service for the whole Exascale community. **Topics:** Terms & Legal --- ### [Understanding the Gigabit Broadband Voucher Scheme](https://www.exascale.co.uk/knowledge-hub/understanding-the-gigabit-broadband-voucher-scheme/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you’re looking to upgrade to full fibre but you’re worried about the upfront costs, help is available. The UK Government’s **Gigabit Voucher Scheme**, delivered through **BDUK** (Building Digital UK), was set up specifically to bring gigabit-capable broadband to homes and businesses in areas where commercial providers haven’t yet committed to a rollout. Here’s how it works. If you’re in an eligible area, typically a rural or hard-to-reach location that sits outside current fibre build plans, you and your neighbours can apply for a **Gigabit Voucher** worth up to £4,500 for businesses and up to £1,800 for residential premises. These vouchers go directly towards the cost of installing gigabit-capable infrastructure, making a full fibre upgrade genuinely affordable, sometimes even free, depending on the size and location of your project. The BDUK Gigabit Voucher Scheme is part of the government’s wider £5 billion Project Gigabit programme, which aims to get gigabit-capable broadband to the hardest-to-reach parts of the UK by the end of the decade. Vouchers are often combined across a group of homes or businesses to fund a shared connection project, which is why many rural communities pool their applications together to make the numbers work. Exascale can guide you through the entire process. We’ll check your postcode and premises against BDUK eligibility criteria, help you understand whether you qualify individually or as part of a community project, handle the voucher application paperwork on your behalf, and manage the installation once funding is approved. Our goal is to take the hassle out of the Gigabit Voucher Scheme so you can focus on what matters: getting a fast, reliable, future-proof connection into your home or business. Get in touch with our team today to find out if your property qualifies for BDUK funding and start your journey towards full fibre. You can check your postcode against the [Gigabit Voucher checker](https://www.check-gigabit-broadband-availability.service.gov.uk) **Topics:** Upgrading --- ### [Understanding our service terms](https://www.exascale.co.uk/knowledge-hub/understanding-our-service-terms/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** We provide broadband and voice services backed by clear terms and conditions to ensure transparency and reliability. Our agreements cover service availability, usage policies, and payment obligations. Customers can expect a 99.95% uptime target, with credits available if service falls below this threshold, providing peace of mind alongside high performance. **Topics:** Terms & Legal --- ### [I’ve forgotten my password](https://www.exascale.co.uk/knowledge-hub/ive-forgotten-my-password/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you forget your My Account password, visit the login page and click the “Forgot Password” link. Enter your registered email address, and you’ll receive instructions to reset your password via email. For further help, our support team is available to guide you through recovering access to your account securely. **Topics:** Account --- ### [Updating your account information](https://www.exascale.co.uk/knowledge-hub/updating-your-account-information/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Keeping your account details up to date helps us serve you better. You can update your contact information, billing address, and payment methods through the My Account portal. If you change your email or phone number, please notify us promptly to ensure you don’t miss important service updates or invoices. **Topics:** Account --- ### [Accessing and managing your account](https://www.exascale.co.uk/knowledge-hub/accessing-and-managing-your-account/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** To manage your services, simply log in to your My Account portal using your registered email and password. Once logged in, you can view your current services, update billing information, request upgrades, or raise support tickets quickly and easily online. If you have trouble logging in, use the password reset option or contact our support team for assistance. **Topics:** Account --- ### [How we keep you updated](https://www.exascale.co.uk/knowledge-hub/how-we-keep-you-updated/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** As a business we prioritise transparency and communication. During planned maintenance or unexpected outages, we provide timely alerts via our status page and direct customer notifications when necessary. You can also follow us on social media for regular updates, ensuring you’re never in the dark about your broadband or phone service. **Topics:** Service status --- ### [What to do during a service outage](https://www.exascale.co.uk/knowledge-hub/what-to-do-during-a-service-outage/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you notice your internet or phone service is down, first check the Exascale status page for any reported issues. If there are no ongoing incidents, try restarting your router and verifying all cables are securely connected. Should the problem persist, contact our support with details of your situation, and our team will work to resolve the issue as swiftly as possible. **Topics:** Service status --- ### [How to check your service status](https://www.exascale.co.uk/knowledge-hub/how-to-check-your-service-status/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Stay informed about any planned maintenance or unexpected outages by visiting the Exascale status page. This page provides real-time updates on our UK network performance and any ongoing issues that might affect your connection. Bookmark the page to quickly check if you experience any service interruptions before contacting support. **Topics:** Service status --- ### [How to upgrade your existing package](https://www.exascale.co.uk/knowledge-hub/how-to-upgrade-your-existing-package/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Upgrading your broadband package with Exascale is easy. Simply contact your account manager, raise a support ticket, or call our customer support team to request a speed or service uplift. Depending on your current setup, the upgrade may involve a remote configuration or a short engineer visit. Most upgrades are completed quickly, with minimal disruption to your connection, so you can enjoy faster speeds and improved performance sooner. **Topics:** Upgrading --- ### [What can affect broadband speed](https://www.exascale.co.uk/knowledge-hub/what-can-affect-broadband-speed/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Broadband speeds can fluctuate due to several factors. Common reasons include too many connected devices, router placement near obstructions, Wi-Fi interference, or outdated equipment. Heavy streaming, downloads, or online gaming can monopolise bandwidth. To maintain best performance, keep your router in an open area, regularly update device software, and ensure your network is protected from malware. **Topics:** Broadband speed --- ### [How to check and improve your broadband speed](https://www.exascale.co.uk/knowledge-hub/how-to-check-and-improve-your-broadband-speed/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Running a speed test is the first step to understanding your actual download and upload speeds. Simply connect your device directly to the router with an Ethernet cable for the most accurate results, and close any background apps or devices using the network. If speeds are lower than expected, restart your router, check for interference from nearby appliances, and consider upgrading your broadband package if your usage has increased. **Topics:** Broadband speed --- ### [I’ve lost connection, what do I do?](https://www.exascale.co.uk/knowledge-hub/ive-lost-connection-what-do-i-do/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** First, check if the router’s power and internet lights are on and cables are secure. Restart the unit and your device. If service is still down, look for posted service updates at the Exascale status page. If there’s no outage reported, contact Exascale customer support with details of your issue so we can quickly resolve it and get you back online. **Topics:** Troubleshooting --- ### [Fixing Wi-Fi dropouts](https://www.exascale.co.uk/knowledge-hub/fixing-wi-fi-dropouts/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Wi-Fi dropouts often result from weak signal, interference, or device overload. Try moving your router to a more central spot, away from electrical appliances or metal surfaces. Reboot both your router and the affected device. Consider adding a Wi-Fi extender for larger homes or spaces with thick walls. If problems persist, check for software updates for your router, or contact Exascale support for tailored help. **Topics:** Troubleshooting --- ### [My internet is slow, what can I do?](https://www.exascale.co.uk/knowledge-hub/my-internet-is-slow-what-can-i-do/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If internet speeds are lagging, start by running a speed test and compare the results to your expected package speeds. Restart your router to refresh the connection and clear out old data. Check for nearby devices like microwaves or thick walls that could cause Wi-Fi interference. Make sure no one is monopolising bandwidth with downloads or streaming. Regularly schedule malware scans to keep your network safe and running efficiently. **Topics:** Troubleshooting --- ### [Common questions about switching providers](https://www.exascale.co.uk/knowledge-hub/common-questions-about-switching-providers/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you’re worried about fees or contract overlap, switching is now easier than ever thanks to the One Touch Switch system. You no longer need to contact your old provider – our team will manage everything for you. Early termination fees may apply if you leave your current contract before its end date, but our team can help you check the best time to make the move. If you’re moving house or upgrading to full fibre, our experts will coordinate everything to keep things simple and seamless. **Topics:** Switching to Exascale --- ### [What happens on switch day?](https://www.exascale.co.uk/knowledge-hub/what-happens-on-switch-day/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** On the day of your switch to Exascale, your existing internet service will remain active until the new connection goes live. If a new full fibre service is being installed, an engineer from Exascale may visit your property to set up equipment—this usually takes less than an hour. You’ll receive updates in advance so you can plan accordingly, and our team ensures you’re never left without service during the process. **Topics:** Switching to Exascale --- ### [How to switch your broadband to Exascale](https://www.exascale.co.uk/knowledge-hub/how-to-switch-your-broadband-to-exascale/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** Switching to Exascale from your current provider is straightforward and all managed for you. Simply select your preferred Exascale package, get in touch with us and our team will guide you through the process—including installation dates and equipment setup. Your previous provider will be notified automatically, minimising downtime and hassle. Most switches are completed within two weeks, with little or no disruption to your internet connection throughout the transition. **Topics:** Switching to Exascale --- ### [Setting up your Exascale phone system](https://www.exascale.co.uk/knowledge-hub/setting-up-your-exascale-phone-system/) **Published:** October 3, 2025 **Author:** Thomas Bibb **Content:** If you’ve received a phone system from Exascale, unpack the base unit and handsets. Connect the base station to your router using an Ethernet cable for optimal voice quality. Power on all devices and follow any on-screen setup instructions—most modern systems will auto-provision. Customise your voicemail message or set out-of-hours greetings using the system’s settings menu. If you want to configure call forwarding or personalised options, refer to the digital user guide supplied by Exascale or contact their support team for guided assistance. **Topics:** Setup --- ## Media Centre ### [Media Centre Post 1](https://www.exascale.co.uk/media-centre/media-centre-post-1/) **Published:** September 8, 2025 **Author:** Thomas Bibb **Content:** Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean tempor odio mi, ac sagittis dui consequat eget. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec nibh orci, mattis quis ante in, molestie scelerisque turpis. Pellentesque vel turpis eu ante congue sagittis a in augue. Nulla facilisi. Curabitur volutpat lobortis interdum. Donec egestas, ligula ut elementum interdum, nisi elit ultricies lacus, a scelerisque nibh purus non elit. Proin a eros justo. Vestibulum vitae massa vitae turpis cursus feugiat. Fusce porttitor, erat commodo vestibulum cursus, mauris sem molestie est, at sollicitudin sem nibh sit amet orci. Aliquam vitae dui sed nisl sagittis tincidunt. Nam nisl lacus, auctor non urna et, egestas pulvinar urna. Pellentesque maximus varius urna et tincidunt. Pellentesque sed ex sollicitudin, ornare odio a, facilisis est. Phasellus malesuada at ipsum eu placerat. Integer facilisis augue et lectus dapibus fermentum. Praesent placerat turpis vitae odio vehicula, sed rutrum justo ornare. Integer id magna a lacus ultrices feugiat non vitae tortor. Fusce venenatis nibh in nisl tristique dapibus. Aliquam vitae suscipit lectus, a scelerisque nisl. Nullam luctus urna non augue efficitur dapibus. --- ## Categories ### [Latest](https://www.exascale.co.uk/category/latest/) --- ### [Special](https://www.exascale.co.uk/category/special/) --- ### [Press Release](https://www.exascale.co.uk/category/press-release/) --- ### [Broadband & Wi-Fi](https://www.exascale.co.uk/category/broadband-wifi/) **Description:** News and practical insights about full fibre broadband, broadband speeds, Wi-Fi performance and home connectivity. --- ### [Company News](https://www.exascale.co.uk/category/company-news/) **Description:** News from Exascale, including partnerships, awards, team updates, network investment and service announcements. --- ### [Business Connectivity](https://www.exascale.co.uk/category/business-connectivity/) **Description:** Guidance and updates about leased lines, business broadband, Ethernet and connectivity for UK organisations. --- ### [Network & Infrastructure](https://www.exascale.co.uk/category/network-infrastructure/) 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[Network Infrastructure](https://www.exascale.co.uk/tag/network-infrastructure/) --- ### [Bring Your Own Router](https://www.exascale.co.uk/tag/bring-your-own-router/) --- ### [Home Networking](https://www.exascale.co.uk/tag/home-networking/) --- ### [Wi-Fi 7](https://www.exascale.co.uk/tag/wi-fi-7/) --- ### [Apple](https://www.exascale.co.uk/tag/apple/) --- ### [iPhone 18 Pro](https://www.exascale.co.uk/tag/iphone-18-pro/) --- ### [peering](https://www.exascale.co.uk/tag/peering/) --- ### [peering and interconnection](https://www.exascale.co.uk/tag/peering-and-interconnection/) --- ### [internet exchange](https://www.exascale.co.uk/tag/internet-exchange/) --- ### [priviate network interconnect](https://www.exascale.co.uk/tag/priviate-network-interconnect/) --- ### [PHP](https://www.exascale.co.uk/tag/php/) --- ### [AI Agents](https://www.exascale.co.uk/tag/ai-agents/) --- ### [Security Patching](https://www.exascale.co.uk/tag/security-patching/) --- ### [CVE-2026-109618](https://www.exascale.co.uk/tag/cve-2026-109618/) --- ### [CVE-2026-109619](https://www.exascale.co.uk/tag/cve-2026-109619/) --- ## Topics ### [Setup](https://www.exascale.co.uk/knowledge-hub/topic/setup/) **Description:** Step-by-step help for setting up Exascale broadband, routers, Wi-Fi and connected devices in your home. --- ### [Switching to Exascale](https://www.exascale.co.uk/knowledge-hub/topic/switching-to-exascale/) **Description:** Guidance on switching broadband provider, preparing for installation and moving your home internet service to Exascale. --- ### [Troubleshooting](https://www.exascale.co.uk/knowledge-hub/topic/troubleshooting/) **Description:** Practical help for diagnosing broadband, Wi-Fi and router problems before contacting Exascale support. --- ### [Broadband speed](https://www.exascale.co.uk/knowledge-hub/topic/broadband-speed/) **Description:** Guides to understanding broadband speeds, testing your connection and identifying factors that can affect home internet performance. --- ### [Upgrading](https://www.exascale.co.uk/knowledge-hub/topic/upgrading/) **Description:** Advice on upgrading your Exascale broadband package, choosing a faster speed and preparing your home network for higher performance. --- ### [Service status](https://www.exascale.co.uk/knowledge-hub/topic/service-status/) **Description:** Information about checking Exascale service status, understanding network incidents and what to do if your broadband is unavailable. --- ### [Account](https://www.exascale.co.uk/knowledge-hub/topic/account/) **Description:** Help with your Exascale broadband account, including billing, payments, contact details and managing your customer information. --- ### [Terms & Legal](https://www.exascale.co.uk/knowledge-hub/topic/terms-legal/) **Description:** Plain-language guides to Exascale broadband terms, customer rights, service commitments and other important legal information. --- ### [Broadband & Access](https://www.exascale.co.uk/knowledge-hub/topic/broadband-access/) **Description:** Guides to business broadband technologies, access services, speeds and connectivity choices. --- ### [Internet Routing & Peering](https://www.exascale.co.uk/knowledge-hub/topic/internet-routing-peering/) **Description:** Technical guides covering BGP, IP transit, internet exchanges and remote peering. --- ### [Leased Lines](https://www.exascale.co.uk/knowledge-hub/topic/leased-lines/) **Description:** Guidance on dedicated leased lines, speeds, installation, costs and service planning. --- ### [Data Centres & Colocation](https://www.exascale.co.uk/knowledge-hub/topic/data-centres-colocation/) **Description:** Guidance on colocation, data-centre locations, connectivity, resilience and operational requirements. --- ### [Business Connectivity](https://www.exascale.co.uk/knowledge-hub/topic/business-connectivity/) **Description:** Practical guidance on business internet access, bandwidth, resilience and multi-site connectivity. --- ### [Business Voice & VoIP](https://www.exascale.co.uk/knowledge-hub/topic/business-voice-voip/) **Description:** Guides to business VoIP, call routing, queues, forwarding and communications planning. --- ### [Sector Connectivity](https://www.exascale.co.uk/knowledge-hub/topic/sector-connectivity/) **Description:** Connectivity planning for education, healthcare, manufacturing, housing and aviation organisations. ---