A fast and reliable internet connection is no longer a luxury—it’s a necessity, especially in the hospitality industry. From hotels and restaurants to pubs and cafes, strong WiFi has become a critical factor in customer satisfaction and business success. Let’s explore why robust connectivity is essential and how Exascale can provide the perfect solution for UK hospitality venues.
The Impact of Fast WiFi on Customer Experience and Revenue
A fast, reliable WiFi connection can significantly impact a venue’s bottom line. According to a survey by Devicescape, 62% of businesses report that customers spend more time on their premises when free WiFi is offered. This increased dwell time often translates to higher spending.
“WiFi is no longer just a perk; it’s an expected amenity. Our customers stay longer and spend more when they have a reliable connection.” – Sarah Thompson, Owner of The Red Lion pub, Manchester
Moreover, good WiFi encourages repeat business. A study by OpenTable found that 75% of people are more likely to return to a venue that offers quality free WiFi. This loyalty can lead to increased revenue per cover and guest.
The Downside of Poor Connectivity
On the flip side, poor or non-existent WiFi can have detrimental effects on a business. In areas with weak mobile signals, customers rely even more heavily on venue-provided WiFi. A poor WiFi experience can lead to frustrated customers, negative reviews, and lost business.
“We used to struggle with slow internet, and it affected our bookings. Guests would complain and sometimes even cut their stays short.” – David Brown, Manager of The Riverside Hotel, York
Exascale: Your Partner in Hospitality Connectivity
This is where Exascale comes in. As a leading UK-based ISP with a national fibre network, Exascale offers comprehensive WiFi solutions tailored for the hospitality industry.
Project Management and Installation
Exascale provides end-to-end service, including:
- Site surveys to assess your venue’s specific needs
- Customised quotes based on your requirements
- Professional installation of managed WiFi solutions
Their team of experts ensures seamless coverage throughout your entire venue, from guest rooms to outdoor areas.
Guest WiFi Portal and Data Insights
Exascale goes beyond just providing connectivity. Their guest WiFi portal allows you to:
- Capture valuable customer data
- Gain insights into customer demographics
- Tailor your marketing efforts based on user behaviour
This data can help you make informed decisions to improve your offerings and boost customer satisfaction.
Backed by a National Fibre Network
As an ISP with its own national fibre network, Exascale can offer unparalleled speed and reliability. This means your guests enjoy consistently fast internet, whether they’re streaming, video calling, or just browsing.
VOIP Telephony: A Complete Communication Solution
Exascale doesn’t stop at WiFi. They also offer VOIP (Voice over Internet Protocol) telephony services, providing a total turnkey solution for your communication needs. This means:
- One bill for all your connectivity services
- Streamlined communication systems
- Potential cost savings compared to traditional phone lines
The Bottom Line
In the competitive hospitality industry, providing fast, reliable WiFi is no longer optional—it’s a crucial factor in customer satisfaction and business success. By partnering with Exascale, UK hospitality venues can ensure they’re offering the best possible connectivity experience to their guests, potentially boosting revenue and encouraging repeat business.
Don’t let poor WiFi hold your business back. Contact Exascale today to learn how they can transform your venue’s connectivity and help you stay ahead as your digital partner.
